Dear Val,I feel that you have made a mistake in reviewing hotels.Our mattresses are a year old and we have chosen excellent quality. Same with the pillows. We provide two pillows of different weights for each guest. As for the rooms, just check the pictures on the website or on Expedia.com to realise their charm. If you find such a motel, please tell me so I can try it too. Anyway, My apologies if your stay with us did not meet your expectations. We always encourage our guests to inform the Front Office team as soon as they have some issues in order to find an immediate solution.You can catch more flies with honey than you can with vinegar.Best Regards,Hotel Manager