Khách sạn Oakbrook , Florence

"Mattresses are in bad shape, so worn you roll to the middle. Never saw a staff member at The Lodge other than check in at main hotel whom was very pleasant and accommodating. Place just looks tired inside but was very quiet in The Lodge which I appreciate for a hotel. "

"Front desk attendant was amazing with helping us check in with every need that we had!"

"Great stay. Super clean and comfortable. Would stay here again."

"Overall very good in all categories. Only dislike was I thought the bed and pillows were too hard. Excellent breakfast for a hotel."

"Nice. Only issues is that Expedia did not relay my request for a room with two double beds. The room held had only a king size bed. But the hotel accommodated my request once we arrived."

"All good just a lil dusty"

"I had a very good stay overall. The staff was incredibly friendly, welcoming, and helpful from check-in to check-out. Customer service really stood out, and the room itself was very clean and well-maintained. The only issue was a constant humming or buzzing noise in the room that made it a little difficult to sleep. It wasn’t overwhelming, but it was noticeable, especially at night. Aside from that, everything else was great. If the noise issue is addressed, this would easily be a 5-star stay....

"This is the best hotel we have stayed at! Courtney at the front desk was very welcoming and friendly. The breakfast was very good and extremely well maintained. "

"The night auditor was amazing . Expedia messed up my room . She went above and beyond for my family. I was traveling with daughter that had autism and they didnt give me room for each of us a bed . Thank u so much"

"The desk staff were very professional. I did not like the $10.00 per day parking fee."

"Good"

"The room was okay. There were a couple of things I didn't like for example, an old sock left, stains on couch, a stench, and bathroom light switches were very dirty. When I checked in, the women staff were very nice and welcoming. The bar was boring (didn't like the atmosphere) and the gym lacked equipment. Check out day, the cleaning lady knocked on my door at least 5 times that morning. I eventually checked out an hour early. "

"Wonderful and superb. Everyone is so kind, personable, professional and attentive. What a delightful place."

"Room was nice and clean. Breakfast was good and lots to choose from. When we checked in there was a note saying pool and spa was closed. I ask woman at counter why she said pool was waiting on a part for heater and the hot tub was dirty and had to be drained and cleaned. I get the pool that’s out of your control but the hot tub could’ve been taken care of. Very disappointing…"

"Parking was a little dicey. Rough neighborhood and strange people."

"Very nice stay clean but the garbage can were small and not enough bags "

"Nice and clean"

"Room was nice and clean. Only complaint was out of conditioner in the shower. Overall a nice hotel"