The Hilton has great amenities, the children's pool was such a great feature. The rooms were cleaned and housekeeping did a great job every day. The room TVs are great and the rooms a very well sound proofed. While we enjoyed our stay we did have some issues and will try elsewhere for our next visit. The screen door to our balcony did not lock, so we had to leave it shut most of the time. The front door was too easily opened, The flip latch was too low and able to be opened easily by my 6 and 3 year old. The door had to be blocked completely by the coffee table. The stove in the kitchen has twistable knobs and kept getting turned on.
My 2 year old smashed his finger in the lobby self closing doors and had a pretty significant injury. Not a single front desk staff member checked on us, asked if we needed anything, or if he was okay. A lifeguard on her way out did attempt to offer something from her first aid kit. The injury was no one's fault, the lack of attention of the desk staff was. Our pool experience on our last day was soured by a female life gaurd, who I am sure was the manager, spent the entire time yelling at the staff and children. We understand there are rules and it's for the safety of guest, but the manner in which it was dealt with ruined our pool day and we left.
Overall the place is clean and has great amenities, rooms are not the most child friendly, and the staff definitely have room for improvement