4/10 - Kém
Gennady, Huntingdon Valley
21/09/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I usually don't wright a review. But this time, I feel, I have to.
Be aware of BED BUGS. The property has two sections: back side and ocean front view. We booked the back side (it was lower rates). The first night, just as we were preparing to go to bed, we discovered bed bugs. We had two queen beds, the bugs were on both beds.
After I reported to the night manager, we were giving a room in the beach front ocean view section.
I have to say the ocean front room was much nicer it seems like back side is more rundown or may be older (I am not sure).
After carefully checking the new room and not finding any signs of bugs we decided to stay, as I was seriously considering just pack and go back home.
So we stayed two nights as planned.
The other things was, when I talked with manager next day. The fact that she did not know about the incident from last night, was very disturbing. I would expect actions right away. She was talking about protocol she needs to follow, but I didn't sense the urgency.
Gennady
Lưu trú 2 đêm vào Tháng 9, 2025
