Bồn tắm spa ngoài trời
Kiểm tra phòng trống

Nhận xét về Sky Castles

2.5 out of 5
Sky Castles
Columbus Heights, Ocho Rios

Nhận xét

5,4
Đánh giá 10 - Xuất sắc. 4/29 nhận xét" "
Đánh giá 8 - Tốt. 4/29 nhận xét" "
Đánh giá 6 - Được. 9/29 nhận xét" "
Đánh giá 4 - Kém. 1/29 nhận xét" "
Đánh giá 2 - Tồi. 11/29 nhận xét" "

5,6/10

Sạch sẽ

5,2/10

Nhân viên & dịch vụ

5,2/10

Tiện nghi, dịch vụ

4,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

4,0/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Maxine

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gruesome dreadful property which needs gutting .. kitchen cupboard need ripping out and property needs a good update. DO NOT book this apartment .. we stayed only one night then fled…. Pictures do not depict the actual true state of the property and the managers could not care less … saw cockroaches.. cobwebs everywhere.. old broken furniture… spend your money elsewhere
Lưu trú 2 đêm vào Tháng 12, 2023
VT trả lời vào 21/02/2024
Thanks very much for your comments. We have noted everything and we are so sorry about this. We assure you that every comment is checked if required the action is taken. We hope you will re consider and stay with us in the future. Best regards

6/10 - Được

Rose

Was an ok experience
Lưu trú 1 đêm vào Tháng 7, 2023
KC trả lời vào 07/09/2023
Hi Rose,Thanks for your review. We are happy that you enjoyed your stay and hope to host you again with a great experience.

8/10 - Tốt

LauriAnne

Lưu trú 2 đêm vào Tháng 8, 2023
FP trả lời vào 28/08/2023
Hi Lauri Anne,Thanks for your review.We are happy that you enjoyed your stay and hope to host you again with a great experience.

2/10 - Tồi

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi phòng
Poor Condition
This room needs proper cleaning and better bedding. The sheets and towels were old and worn out, and the bathroom was a disgrace. Inside the room smells like a hospital, the furniture was old, the drawers were a challenge to get opened and the AC was not working well, especially at night. We had no wifi for the entire stay and worst of all, it was like a scavenger hunt to find the room. I was very dissappinted. The property has a beautiful view of the ocean and its close enought to the town, nice staff, clean surroundings but they need to work on the interiors.
Lưu trú 3 đêm vào Tháng 8, 2023
KC trả lời vào 16/08/2023
Hi Shadeek,Thanks for your review.We are sorry you were disappointed with your room. We will look into the issues you had and make every effort to rectify same.We are happy that you like the view, staff and surroundings. We thank you for staying with us and hope to host you again witha great experience.

2/10 - Tồi

Selina

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ich und meine bekannte mit der ich in der Unterkunft gewesen bin , können diese nicht weiter empfehlen. Wir haben erstmal 1.5 stunden gebracht um diese Wohnung zu finden, da es dort unterschiedliche Wohnungen gibt. Sicherheitspersonal war unfreundlich und wollte uns erst garnicht weiterhelfen. Die Wohnung selbst entspricht nicht den schönen Bildern . Die Küche bricht aus allen Ecken auseinander. Es ist zudem alles nicht sauber. Herdplatte kann man nur mit Gas anmachen. Grosse Armeisen laufen durch die Wohnung. Auf der Bettwäsche waren flecken drauf , Disco Lärm geht bis in die Nacht hinein und die Klima ist auch ständig ausgefallen . Am liebsten wäre ich wieder gefahren , aber leider war es Zeitlich zu spät. Diese Unterkunft ist das Geld leider überhaupt nicht wert.
Lưu trú 1 đêm vào Tháng 7, 2023
KC trả lời vào 01/09/2023
Hi Selina,Thanks for your review. We are sorry you were disappointed with your room and the difficulty you had to find it. We will look into the issues you had and make every effort to rectify same. We thank you for staying with us and hope to host you again with a great experience.

6/10 - Được

Veronica

The location is good besides it’s hills of hills to walk up. The cleaning was ok inside needs some work but it’s worth what I paid for. I didn’t like the fact it had no iron but an ironing board, the power went out for 8hrs no one said nothing then the next day the wifi went out for 2 days. The shower needs to be tightened soon as u turn it on the knobs look like it’s about to fall off
Lưu trú 4 đêm vào Tháng 3, 2023
KC trả lời vào 24/03/2023
Hi Veronica,Thanks for your review.We are sorry for the issues you had. We will be making every effort to ensure these issues do not reoccur.We thank you for staying with us and hope to host you again with a better experience.

10/10 - Xuất sắc

Steven

Lưu trú 14 đêm vào Tháng 7, 2022
FP trả lời vào 14/08/2023
Hi Steven,Thanks for your review.We are happy you enjoyed your stay and hope to host you again.

2/10 - Tồi

Amila

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2022
VT trả lời vào 19/04/2022
We thank you so very much for staying with us. We hope to host you again in the future.

10/10 - Xuất sắc

Steven

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 14 đêm vào Tháng 2, 2022

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The lovely view, quiet friendly and lush green environment.
Lưu trú 3 đêm vào Tháng 8, 2021
Vana trả lời vào 17/08/2021
Thank you so very much for staying with us. We thank you for your kind comments. It was our pleasure to host you and we hope you had a safe trip home. Please stay safe and we really are looking forward to hosting you again in the future. Please stay safe and best wishes.

2/10 - Tồi

Khách đã xác thực

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was not prepared to accommodate visitors. The toilet had faeces in it, which indicated to me that the bathroom had not been cleaned. When we entered the room, it was overflowing with mosquitoes. The bedsheets felt dusty and there was a vase on a table that was breeding mosquito larvae. All indicating to me that this room, had not been cleaned and certainly had not been sanitized in preparation for guests.
Lưu trú 3 đêm vào Tháng 7, 2021
Vana trả lời vào 11/08/2021
We thank you for your comments. We are so sorry about these matters. We will follow up to ensure these are taken care off. Please stay safe and we hope to host you in the future. Best regards

4/10 - Kém

Breana

Lưu trú 3 đêm vào Tháng 7, 2021
Vana trả lời vào 24/09/2021
Thank you so very much for staying with us. We have noted your comments. We are looking forward to hosting you again. Please stay safe and we wish you the very best.

2/10 - Tồi

Khách đã xác thực

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I DIDNT ACTUALLY STAY WHERE I BOOKED. IN WAS PLACED AT FISHERMEN'S DOWN THE STREET AND IT WASNT A GOOD EXPERICE BECAUSE IT WASNT WHAT I BOOKED. ALSO I STAYED AT FISHERMEN BEFORE AND DIDNT LIKE IT THE FIRST TIME.THEY STAFFS ARE GREAT S THEY TRIED TO MAKE THINGS RIGHT BUT I WAS ALREADY UNCOMFORTABLE WITH THE WHOLE SITUATION OF NOT GETTING WHAT I BOOKED FOR.
Lưu trú 5 đêm vào Tháng 7, 2021

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2021

8/10 - Tốt

Dalvin

Đi cùng gia đình
Lưu trú 1 đêm vào Tháng 2, 2021

2/10 - Tồi

Michael

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi phòng
Bad experience, all around. -Mike C.
Cleaning, staff communication, health, & overall comfort of the rooms where bellow standard at Fisherman's Point (Apartments). We had paid for an apartment at the nice Columbus Heights, but was reasigned due to Mngt admin error to a substandard room at Fisherman's Point. The list of unhealthy & dirty items are to long to list. Even now at 9:10 am I am at the front desk of the complex and no one is here to confirm my check-out or bill ( even though we had to pay to stay at a totally diffrent location last night for $189 USD plus Tax & Taxi.) I came back check-out. Sure each individial Apt./Condo is diffrent based on the owner, but the Mngt staff here clearly lacks the organization, communication, dedication, or hospitality skillset to help make anyone have a positive experience in my humble opion Ma'am/Sir! -Mike C.
Lưu trú 1 đêm vào Tháng 1, 2021

8/10 - Tốt

luna

Thích: Sạch sẽ, tiện nghi, dịch vụ
Having the ability to cook whatever i wanted was a plus, rather than go out to get food I didnt like that the door to my patio wouldn't close properly after i had opened it
Lưu trú 3 đêm vào Tháng 12, 2020

10/10 - Xuất sắc

Paul

Lưu trú 2 đêm vào Tháng 4, 2020

6/10 - Được

Ro

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
It was difficult to find the apartment. The guard just said go up the hill.
Lưu trú 1 đêm vào Tháng 1, 2020
Fisherman's Point Resort trả lời vào 29/01/2020
Thank you for making Fisherman's point your destinations Choice of stay. Sorry for any inconveniences caused during your stay. We appreciate your review and looking forward to hosting you again.

6/10 - Được

richard

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No power from around 1am until check out, no access to wifi or tv, place was ants infested towels were of very poor quality.
Lưu trú 1 đêm vào Tháng 1, 2020
Fisherman's Point Resort trả lời vào 29/01/2020
Thank you for making Fisherman's point your destinations Choice of stay. Sorry for any inconveniences caused during your stay. We appreciate your review and looking forward to hosting you again.

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Please let the guard give better directions to the rooms. Up the hill doesnt cut it
Lưu trú 1 đêm vào Tháng 9, 2019
Kaylor Tomlinson trả lời vào 04/10/2019
Thank you for making Fisherman's point your destinations choice of stay. We apologies for any inconveniences caused during your stay. we will deal with the matter directly. look forward to host you again in the near future.

2/10 - Tồi

Khách đã xác thực

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2019
Sky Castle Reservations. trả lời vào 10/05/2019
Thank you for staying with us. We are unable to see your review on our system. Sorry for the inconvenience of not replying directly to your review.

6/10 - Được

Khách đã xác thực

Lưu trú 3 đêm vào Tháng 12, 2018
Hotel Mangement trả lời vào 02/02/2019
Thank you for making SkyCastles your destination's choice. We are more than happy to accommodate you again in the future.

6/10 - Được

Pixie

Thích: Sạch sẽ, tiện nghi phòng
Close to cruise line
Lưu trú 1 đêm vào Tháng 11, 2018
Hotel Management trả lời vào 02/02/2019
Thank you for making SkyCastles your destination's choice. We are happy you gave us feedback as we can work towards making greater improvements to our facility. We would be more than happy to accommodate you in the near future.

6/10 - Được

Kirk

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Needs updating
Loved the area, in the heart of Ocho Rios. However, Sky Castles was not well maintained and the furniture was VERY dated. The kitchen and bath was also dated. The scenary was great and the staff was wonderful.
Lưu trú 1 đêm vào Tháng 11, 2018

2/10 - Tồi

Steve, Toronto Canada

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Did not get to go to skype's Castle they give me a room by fisherman point. They said that something was wrong with the room at sky castle. So I do not know much about skycastle cuz I never been there.
Lưu trú 8 đêm vào Tháng 8, 2018
Krystal trả lời vào 03/10/2018
We apologize for the inconvenience but thank you for your feedback.

6/10 - Được

Erin

Thích: Sạch sẽ, nhân viên & dịch vụ
Sky Castles was ok
Skycastles was a fair choice for a 2-day staycation. The property is older and some of the elements definitely need an upgrade. The air conditioning remote in the first room we were checked-in to was not working, so we couldn't turn it on. The front desk quickly swapped us to a new room. The air conditioning in the second room only kind of cooled the room, and the water in the bathroom only got to lukewarm. However, the rooms were clean and the customer service was good.
Lưu trú 2 đêm vào Tháng 8, 2017

2/10 - Tồi

K, Houston, TX

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Horrible, Horrible Staff/Management
Let me preface this by saying I did not stay in the hotel. Like many others I experienced issues trying to check in and eventually just gave up and left. I booked the hotel the day prior as my travel circumstances changed. When I showed up to the hotel they told me that they did not have my reservation on file. I showed the woman at the front desk who had an attitude problem from the beginning my expedia confirmation. She asked a gentleman to assist me. He apologized and told me my room would be ready in the next 30 minutes and asked me to wait. Now it was 4pm at the time so why I would have to wait when check in starts at 3pm is confusing to me, but i did as he asked and just waited. An hour passed and no one said anything to me. Didn't offer me water, didn't say it would be just a few minutes, nothing. I went back to the desk to speak with the girl with attitude problem and she says they can't find my reservation and I would need to email someone a copy. So I've sat here for an hour waiting on a room that wasn't even confirmed? What a waste of time! I must add that during this time the gentleman who assured me my room would be ready walks by with his things and leaves for the day. Also another woman arrives and she can't check in either and is told to wait. Guests who were actually staying at the hotel were coming in left and right complaining they had no towels and room service had not cleaned their room. I left. Can only imagine what the rooms are like!

6/10 - Được

Lewi, St Mary Jamaica

Thích: Sạch sẽ
Lovely property
Nice place but need better maintenance. Reception and check in need to be at the same property. Overall the general service and accommodation need improvement to capitalize on this unique property which is second to none I have seen so far.