"The property was very pleasant and we liked the location. Our air conditioning didn’t work well (we stayed during a heat wave), which made it difficult to sleep, but the beds were comfy. Unfortunately, we are having difficulties with billing (several duplicate charges made, and an overcharge on our laundry) and so far we have not been able resolve with the property. We’re hopeful we can get the charges corrected without getting our credit card company involved to dispute. As an all inclusive reservation, we should have simply been charged one amount for the entire stay and an additional charge for laundry. Currently, that is not the case.
For an all inclusive, the food and beverages included on the plan were actually very good. The food gets a little repetitive (depending on the length of your stay), however the quality of the food options were good. Overall, we enjoyed the stay and found a few employees to be exceptional with their service."
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