When we arrived on Friday, April 4, we were told by other people waiting to get their rooms that there were issues, and we asked what the issues were and they said apparently they overbooked the hotel so that made us very uneasy. When the desk clerk called us up, she asked for our names. She did have the reservations for all three of our rooms. However, then she was on the phone I believe with her manager and handed the phone to the other people waiting and they all had to leave and go stay somewhere in Council Bluffs, Iowa. The front desk clerk was doing everything in her power to help people, but she seemed very frustrated understandably so But she was still very friendly. The beds were very hard so we didn’t get a great night sleep. Then went down for breakfast. Things were not stocked, they were only two bananas, no regular syrup (the guy working the breakfast area said they were out, breakfast started at 7:00 and we were down there at 7:20), no milk, no forks, and the eggs were wet and no sausage but some was brought out later.