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Nhận xét về La Quinta Inn & Suites by Wyndham North Orem

2.5 out of 5

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 356/1012 nhận xét" "
Đánh giá 8 - Tốt. 266/1012 nhận xét" "
Đánh giá 6 - Được. 183/1012 nhận xét" "
Đánh giá 4 - Kém. 105/1012 nhận xét" "
Đánh giá 2 - Tồi. 102/1012 nhận xét" "

7,8/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Le'Asa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a great stay here, very enjoyable and peaceful. Check in and out was a breeze. The room was very nice and cozy, and relaxing. I would definitely recommend coming here. : )
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

skye

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ
Paid extra for the better room, they put us in a different one. There was dirt all along the bathroom baseboards, long black hairs in the bathtubs, in the bed and all over the pillows.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Bonnie

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Randall

Old property
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 25/05/2024
Dear Randall,Thank you for your feedback. We understand that our property is ageing, and we appreciate your understanding. Rest assured, we are continuously working on updates and improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide a more updated and comfortable stay.Sincerely, Hotel Manager

8/10 - Tốt

Skyla

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, spacious, nice stay. Parking was not great, other than that, worth the stay.
Lưu trú 2 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 25/05/2024
Dear Skyla,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, and spacious, and enjoyed your stay. We apologize for any inconvenience with the parking and will work to improve it. We appreciate your comments and look forward to welcoming you back.Sincerely, Hotel Manager

10/10 - Xuất sắc

Kathy

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very accommodating staff and clean! Breakfast is always a plus!
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 23/05/2024
Dear Kathy,Thank you for your positive feedback! We're thrilled to hear that you found our staff accommodating and appreciated the cleanliness of our hotel. It's great to know that you enjoyed our breakfast offerings as well. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was friendly and helpful.
Lưu trú 2 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 20/05/2024
Dear Dennis,Thank you for your positive feedback regarding our staff. We're delighted to hear that you found them friendly and helpful during your stay. Providing excellent service is our priority, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Sara

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good room.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 20/05/2024
Dear Sara,Thank you for your feedback! We're glad to hear that you found your room satisfactory during your stay. Your comfort is important to us, and we appreciate your positive comment. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

6/10 - Được

Randa

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I don't know if it was just the room that we were in but we always get the king rooms that have a jet tub in it, so this is like the first room that we had that didn't really have any hot water in our room. And we had hair all over our bed seats it was probably from the wash I don't know if these fabric softener or not a little Dusty could the maids do a little bit of better cleaning yes but I know they're on a time schedule cuz there is even hair up in our bathroom sink every time we stayed here there's only been like little stupid incidents but this is the first room that didn't really have hot water that we stayed in
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 13/05/2024
Dear Randa,We sincerely apologize for the issues you encountered during your recent stay. It's disappointing to hear about the lack of hot water and cleanliness concerns in your room. Please be assured that we take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

10/10 - Xuất sắc

Chan, Mercer Island

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 10/05/2024
Dear Chan,Thank you for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to providing you with another exceptional stay in the future!Sincerely, Hotel Manager

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and centrally located. Anna at front desk as well as night shift desk personnel were very nice. Free breakfast was a nice touch.
Lưu trú 3 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 06/05/2024
Dear James,Thank you for your feedback. We're delighted to hear that you enjoyed your stay with us! Providing a clean and convenient location is important to us, and we're glad you found our hotel met your expectations. It's wonderful to hear that Anna and our night shift desk personnel provided you with excellent service. We're also pleased that you enjoyed our complimentary breakfast. We hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 - Kém

Derek

Đi cùng gia đình, Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The overall condition of the property was below average. There was a strong, sour smell in the room and the hallways also smelled similarly bad. The carpet around the entire property was in need of replacement and furniture in the room was broken. The bottom line is this property is not worthy of the La Quinta Inn brand.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 06/05/2024
Dear Derek, We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 - Xuất sắc

Jaclyn, IVINS

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel! Clean, had hardwood floors in rooms! Happy with this hotel! Thank you for the stay!!!
Lưu trú 2 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 06/05/2024
Dear Jaclyn,Thank you for your great feedback. We're thrilled to hear that you had a great experience at our hotel! Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that you were happy with your stay. We're glad you appreciated the hardwood floors in the rooms. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 - Được

Todd

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
By 8am the breakfast was all picked over with not much food or choices and it was a mess with food on plates left. A waffle was left on the iron and several used cups on counter with waffle mix in them. People are very rude and inconsiderate, but unfortunately staff should watch over area to ensure cleanliness and food availability.
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 04/05/2024
Dear Todd,We sincerely apologize for the disappointing experience you had with our breakfast service. Your feedback about the lack of food choices, cleanliness, and inconsiderate behavior of other guests is concerning, and we understand the impact it had on your stay. Please know that we take your comments seriously, and we'll address these issues with our staff to ensure improvements are made to our breakfast service and cleanliness standards. We hope to have the opportunity to provide a much-improved experience for you in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Maria a

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean,good breakfast
Lưu trú 2 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 04/05/2024
Dear Maria a,your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, good breakfast, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

2/10 - Tồi

Ana Maria F

Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 04/05/2024
Dear Ana Maria F,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 - Kém

Trenna

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Property is old and in need of repair. Beds are squeeky and uncomfortable. Not worth the money.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 03/05/2024
Dear Trenna,We regret to learn that your experience did not meet your expectations. Maintaining a comfortable and pleasant environment for our guests is our priority, and we apologize for falling short in this instance. Your feedback regarding the condition of the property and the comfort of the beds will be shared with our management team for immediate attention. We appreciate your honesty and hope to have the opportunity to restore your faith in our hotel in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

jorge

Lưu trú 3 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 22/05/2024
Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear you had a fantastic stay and appreciate your kind words. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 - Xuất sắc

Daniel, Austin

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Staff was great!
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 30/04/2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our staff. Providing excellent service is our priority, and we're delighted that our team made your stay enjoyable. We look forward to welcoming you back for another wonderful visit.Sincerely, Hotel Manager

6/10 - Được

Gina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 3 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 29/04/2024
Dear Gina,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

4/10 - Kém

Joseph

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 30/04/2024
Dear Joseph,Thank you for your feedback, although we're disappointed to hear that your experience fell short of expectations. We value your input and apologize for any aspects of your stay that did not meet your satisfaction. If there's anything specific you'd like to discuss or if we can assist in any way to improve, please reach out to us. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Gloria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 29/04/2024
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction means a lot to us, and we greatly appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 - Được

Timothy

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This place has ice cold pool with out if order signs up. Front deak said the aigns were juat left up pool safe to swim. Hotel very old and repairs that have been made have been done by a preschooler.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 26/04/2024
Dear Guest,We sincerely apologize for the inconvenience you experienced with the pool and the maintenance issues in your room. Your feedback is invaluable, and we assure you that we are addressing these concerns immediately to ensure a better experience for all our guests. Thank you for bringing these matters to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 - Tồi

Michael John

Đi cùng thú cưng
Thích: Tiện nghi, dịch vụ
On the last day of my stay the power went out for 6 hours. It got dark and cold in my room before the power came back on. I was told that someone would reach out to me via email to make it right/offer me a discounted stay in the future. It has been more than 2 months now and I have not received any offer of a discount. I’m a bit disappointed with that
Lưu trú 4 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 23/04/2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay with the power outage and for the delay in addressing your request for a discounted future stay. Your feedback is important to us, and we apologize for falling short of our commitment to follow up promptly. We appreciate your understanding and hope to have the opportunity to make it right for you.Sincerely, Hotel Manager

8/10 - Tốt

Jucara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is fine
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 22/04/2024
Dear Guest,We're glad to hear that everything met your expectations during your stay. If you need any assistance or have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to see you again soon!Sincerely, Hotel Manager

8/10 - Tốt

Scheavonna L

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hot water didn't heat completely
Lưu trú 3 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 22/04/2024
Dear Guest,We apologize for any inconvenience caused by the issue with the hot water during your stay. Your comfort is important to us, and we will address this matter promptly to ensure it doesn't happen again. Thank you for bringing it to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - Tốt

Susan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to get to
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 19/04/2024
Dear Susan,Thank you for your feedback. We are thrilled to hear that you found our hotel's location to be convenient and enjoyable. It would be our pleasure to have you stay with us again in the future.Sincerely, Hotel Manager

8/10 - Tốt

Robert

Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 08/05/2024
Dear Guest,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 - Xuất sắc

Jacy

Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I got told to keep quiet after i repeatedly told front desk i had Tourette syndrome
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 17/04/2024
Dear Jacy,We are deeply sorry to hear about your experience. It's unacceptable for any guest to be treated disrespectfully or insensitively, especially regarding a medical condition. Please know that we take such matters very seriously, and we will address this issue immediately with our staff to ensure that all guests are treated with the utmost respect and understanding. We apologize for any distress this incident may have caused.Sincerely, Hotel Manager

10/10 - Xuất sắc

ralph p

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 17/04/2024
Dear ralph p,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 - Xuất sắc

Sylwia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer service! Very polite staff. We have received an upgrade to 2 king size bed suite for no additional charge.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 15/04/2024
Dear Guest,Thank you for your feedback and positive comments about our customer service and staff. We're delighted to hear that you had a great experience and received a complimentary upgrade to a suite with two king-size beds. Providing exceptional service and ensuring guest satisfaction are our goals, and we're glad we could enhance your stay. We look forward to hosting you again for another enjoyable visit.Sincerely,Hotel Manager

10/10 - Xuất sắc

Kaye Lynn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 15/04/2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

6/10 - Được

Robert, vernal

Khách đi công tác, Đi cùng bạn đồng hành
The bed was horrible
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 07/04/2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you found the bed uncomfortable during your stay. Your comfort is important to us, and we apologize for any inconvenience caused. We will look into this matter further to ensure that our guests have a comfortable and restful experience. If you have any further comments or concerns, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve upon your experience in the future.Sincerely, Hotel Manager

4/10 - Kém

Jaime

Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 27/04/2024
Dear Jaime,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

2/10 - Tồi

Cole

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 01/04/2024
Dear Cole,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. If there's anything specific that we can improve on or if you have any concerns, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Amelia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 28/03/2024
Dear Amelia,Thank you for your positive feedback regarding the cleanliness of our hotel. We're delighted to hear that you found our accommodations to be very clean. Providing a pristine environment for our guests is a top priority, and we're thrilled that we met your expectations in this regard. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 - Xuất sắc

Gary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall good hotel for an overnight stay. Clean, easy access from I15, ample lighted parking and a free breakfast including scrambled eggs, sausages
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 28/03/2024
Dear Gary,Thank you for your positive feedback! We're pleased to hear that you had a good experience during your overnight stay with us. It's great to know that you found our hotel clean, and easily accessible from I15, and appreciated our ample lighted parking. We're glad you enjoyed our complimentary breakfast offerings as well. We appreciate your feedback and look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

4/10 - Kém

Lauren

Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 26/03/2024
Dear Lauren,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

8/10 - Tốt

Anna

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Some of the staff was really nice. There was construction going on the main floor so it was noisy and the breakfest could have been better
Lưu trú 4 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 25/03/2024
Dear Guest,Thank you for your feedback. We're glad to hear that some of our staff members provided excellent service during your stay. However, we apologize for the inconvenience caused by the construction noise and for any shortcomings with the breakfast. Your comments are important to us, and we'll use them to address areas for improvement. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 - Tốt

Adrian

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 23/03/2024
Dear Adrian,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

4/10 - Kém

Kendall

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
The beds were extremely uncomfortable. The springs would squeak so loud when you’d even sit on the bed. The condenser in the refrigerator kicked on in the middle of the night and woke everyone up. It was so loud I won’t stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 17/03/2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the discomfort you experienced during your stay. Please accept our sincere apologies for the issues with the beds and refrigerator. Providing a comfortable and peaceful environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our team to address these issues promptly. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

2/10 - Tồi

Kristina

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 17/03/2024
Dear Guest,We're deeply disappointed to learn that your recent stay fell short of your expectations. Your satisfaction is of the utmost importance to us, and we regret that we were unable to meet your needs during your time with us. We sincerely apologize for any inconvenience you experienced and hope for the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - Tốt

Keri

Đi cùng thú cưng
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like the convenience. I had to wait for someone to check me in and she forgot to tell me my room num. Went and got my stuff and had to wait again to get my room num. The breakfast wasnt that great. There was only spoons, no forks.
Lưu trú 2 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 12/03/2024
Dear Guest,Thank you for your feedback. We're glad you found our hotel convenient, although we apologize for the inconvenience during check-in and the oversight with your room number. We'll address these issues promptly. We're also sorry to hear about your breakfast experience; we'll ensure better utensil availability in the future. Your feedback helps us improve. We hope to welcome you back soon.Sincerely, Hotel Manager

6/10 - Được

Joseph

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Basic room, plugs will not hold chargers for the phones, one chair in a room for 4 people. Not much of a place.
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 07/03/2024
Dear Joseph,Thank you for your feedback. We apologize for the inconvenience caused by the lack of sufficient plugs and seating in your room. Your comments are valuable, and we'll use them to improve our accommodations for future guests. We appreciate your understanding and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Derick

Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 23/03/2024
Dear Guest,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 - Được

steve

Đi cùng gia đình và trẻ nhỏ
In need of a freshening up
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 03/03/2024
Dear Guest,Thank you for your feedback. We appreciate your input and will take your comments into consideration as we strive to improve our accommodations. If you have any specific suggestions on how we can freshen up our facilities, please feel free to share them with us directly. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Andres, Calgary

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean facilities. Friendly staff. Room was very clean and spacious
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 01/03/2024
Dear Andres,Thank you for your kind words! We're delighted to hear that you found our facilities clean, our staff friendly, and your room spacious and clean. Providing a comfortable and enjoyable experience is our priority, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 - Kém

patrick

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walking in to the hotel I was first greeted with an elevator that didn’t work, the receptionist was kind enough to reset it but did leave me feeling like I was an inconvenience so already starting on a relatively low note but with the hassle and now lack of trust for said elevator I chose the stairs which happened to be littered with food scraps and other bits. The room Itself wasn’t horrible, it was actually pretty clean but the linoleum floors left me feeling like I was stomping around the whole time which as an early riser made for an awkward morning of tiptoeing around to avoid bothering the folks under me.. something the residents above clearly didn’t consider. All things aside it wasn’t a pleasant stay and for the cost you can find much better accommodations.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 27/02/2024
Dear Guest,We sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the elevator issue cleanliness concerns with the stairs and noise disturbance from other guests. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We understand your disappointment, and we hope to have the opportunity to regain your trust with an improved stay in the future.Sincerely, Hotel Manager

8/10 - Tốt

Kimberly

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking is tight and breakfast options aren't great. It was however, convenient to where we needed to be. I also like the in room tooletries available.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 27/02/2024
Dear Guest,Thank you for your feedback. We're glad to hear that our location was convenient for your needs and that you appreciated the in-room toiletries. We apologize for any inconvenience regarding the parking and breakfast options. Your comments will be noted for future improvements. We hope to welcome you back for another comfortable stay.Sincerely, Hotel Manager

10/10 - Xuất sắc

Ryan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 24/02/2024
Dear Ryan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager