Mặt tiền nơi lưu trú - ban đêm

Nhận xét về DoubleTree by Hilton Hotel Orlando at SeaWorld

4 out of 5
DoubleTree by Hilton Hotel Orlando at SeaWorld
10100 International Drive, Orlando, FL

Nhận xét

7,0

Tốt

Đánh giá 10 - Xuất sắc. 3155/8935 nhận xét" "
Đánh giá 8 - Tốt. 1769/8935 nhận xét" "
Đánh giá 6 - Được. 1466/8935 nhận xét" "
Đánh giá 4 - Kém. 1143/8935 nhận xét" "
Đánh giá 2 - Tồi. 1402/8935 nhận xét" "

7,2/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Hermia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything and everyone was great
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

ELIANA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, right next to sea world
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

kristi, Oaklandon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like to walk & No options close to walk to for dining
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Juan, Miami

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is in great location, employees are cordial and polite but the property is old, not clean. Sheets and pillow smelled. Breakfast above average.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Leslie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The paths that run in between the buildings create a nice environment and make it easy to find your way to different areas of the property. We also enjoyed and were very appreciative of the free breakfast each morning. We liked the options of playing billiards, mini golf, ping pong, etc. Having a choice of swimming pools was wonderful as one was extremely cold and uncomfortable but the "family pool" was much more enjoyable. The price for a room was very good but do think the extra fees are outrageous and unnecessary.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Claudia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good experience
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Joseph

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The walkways connecting everything together.
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

Lindsay

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room door could be accessed with out ankey card. The amenities were very nice the room needs improvements it was not what i reseved online or paid for I paid for a tower room king bed with pull out couch. I got a villa with dirty carpet.
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

8/10 - Tốt

Brianna

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 5, 2024

8/10 - Tốt

Yumi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Es muy lindo personal agradable lo único es que no tiene facilidad para estacionarse tienes que parar muy lejos parece que hay más habitaciones que puestos para estacionamiento de resto todo muy agradable
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Muchas gracias por la excelente puntuación de nuestro resort. Estamos muy orgullosos de la limpieza de nuestra propiedad y de nuestras habitaciones. Nos gusta ir más allá para nuestros huéspedes. El clima suele ser perfecto en nuestra área, tenemos muchos juegos, comidas y bebidas especiales para toda la familia. Nuestro equipo quiere intentar hacer que tu experiencia sea especial.

10/10 - Xuất sắc

Flavio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thas my favorite hotel 😘
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

8/10 - Tốt

Paula

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good property. Only complaint is we did not get maid service and had to ask for coffee and water each day.
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 - Xuất sắc

Jair, CORAL SPRINGS

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice resort. Not many complaints. Only 2 things my family and I didnt like was 1. The breakfast line is extremely long. With the amount of guests that go in the morning they should have a least another lane/section for food. You have to wait in a long line to even seeve yourself. 2. If you dont park your car early then you have to literally park in the fron of the resort because there is literally no parking anywhere because of how packed it can get. Its very inconvenient especially due to the fact that you have to pay 30 per night to park. If they didnt charge for parking then i would suck it up but to pay a total of $60 to have to walk easily 10 minutes to my car stinks. Also not very handicap friendly. Only certain buildings have elevators and the buildings do not connect plus there isnt handicap parking near most of the buildings. Very inconvenient as we had a wheelchair.
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 - Tồi

Alex

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bad overall, very old, is a Motel. Nasty, smells, doesn’t feel safe at all
Lưu trú 1 đêm vào Tháng 5, 2024
Jose trả lời vào 25/05/2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review.

6/10 - Được

Nicholas

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
This is a beautiful hotel with great amenities - pools, mini golf, guest laundry, nice onsite restaurants - and comfortable rooms (mine was a little dark, but at least that meant it stayed cool). The location is extremely convenient for SeaWorld, Aquatica, and Discovery Cove, all of which are walkable from the hotel - as are various restaurants and a few garage grocery stores, although in other respects the area is fairly soulless. Unfortunately some aspects of the service were poor. Although the guest info card said that housekeeping would be provided every day, I didn’t receive *any* at any point during an 8 day stay, even after asking for it specifically at the front desk. This is the main reason I can’t give a higher rating - the trash cans were overflowing by the time I checked out. The room was initially missing an ironing board. The processing of my payment was also handled badly - I was charged less than I was supposed to be and the hotel’s subsequent attempts to claim the balance registered as suspicious activity and led to my card being frozen so I couldn’t use it for other purchases until I’d had a long call with my bank! Frustrating! However, the restaurant staff were fantastic and the external areas of the hotel were beautifully clean and well run. Overall, I would recommend it - just be prepared for a few wrinkles during your stay.
Lưu trú 8 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. I apologize that everything in your room was not set up correctly. We appreciate you staying with us. Please come visit us again.

10/10 - Xuất sắc

Claudia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was good!
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you so much for the excellent score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - Tồi

julia

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

8/10 - Tốt

Stefano

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Buena ubicacion
Lưu trú 5 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 - Tồi

Andriuska

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 - Xuất sắc

Laura

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great,we will stay again
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - Tồi

Sahar

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a reservation for 5 nights we encountered multiple occurences of roaches and we finally asked for a room swap when we were woken up by 10 roaches in the bathroom and the living room at 4 am and when asked for another room not only did they give us the furthest away room they were not accommodating and did not help us bring our luggage when asked. When we asked to speak to a manager they said they wrote notes and they will call us later with an update but never reached out. We called them and not only did they not take any notes they said they would give us 3 nights for free but when checking out they changed their minds and only offered us to waieve "resort fees' despite needing to move suitcases at 4 am with no help what so ever. Very unprofessional staff, no courtesy or accommodating staff, was spoken to very rudely and brushed off by every employee. Also, we chose this hotel for the hot tub and not only was it filthy but we called 3 times to have it fixed because it was not working and no one came to fix it, we waited well over 2 hours. Would not recommend!
Lưu trú 5 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 - Xuất sắc

Natasha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The cookies
Lưu trú 3 đêm vào Tháng 3, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

4/10 - Kém

Keila

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Decepcionada, el teléfono no tenía el cable, baño tapado, la caja se seguridad dañada, entre otra cosas.
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Le agradecemos su reseña y por informarnos sobre estas dificultades que encontró durante su estadía. El equipo de liderazgo ha revisado sus comentarios y estamos trabajando para evitar que estos desafíos ocurran en el futuro para otros huéspedes. Esperamos que acepte nuestras disculpas ya que lamentamos que haya tenido estas experiencias. Le agradecemos sus comentarios que identificaron áreas para tomar acciones correctivas. Gracias por elegir el Doubletree Resort Orlando

6/10 - Được

Brienne

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Breakfast buffet was not good and cooked properly. There were limited food choices and the rooms are a bit dated.
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
We do appreciate that you took the time to share your observations about your stay and for providing information that will help to increase the level of service we provide to future guests here at the Doubletree Resort Orlando International Drive. We have already made changes to correct some of the areas you have mentioned and others are in process.

8/10 - Tốt

Sebastian

Đi cùng thú cưng, Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pretty good hotel ! 👍
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

4/10 - Kém

Daniela

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
My roomed smelled like cigarrate smoke . Absolutely no parking space . Evertime leaving hotel to go to parks someone smoking weed out side that’s not safe for the young kids.
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 - Xuất sắc

Leslie

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - Tồi

Yoandy

Muy mal servicio
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Le agradecemos su reseña y por informarnos sobre estas dificultades que encontró durante su estadía. El equipo de liderazgo ha revisado sus comentarios y estamos trabajando para evitar que estos desafíos ocurran en el futuro para otros huéspedes. Esperamos que acepte nuestras disculpas ya que lamentamos que haya tenido estas experiencias. Le agradecemos sus comentarios que identificaron áreas para tomar acciones correctivas. Gracias por elegir el Doubletree Resort Orlando

10/10 - Xuất sắc

Victoria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a amazing time
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - Tồi

John

Khách đi công tác
Không thích: Tiện nghi, dịch vụ
Horrible staff, hidden prices, poor accommodation for what the price entailed.
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. Thank you for staying with us.

6/10 - Được

Syncere

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Property was okay. Staff was helpful, amenities were nice, and the breakfast was really good. Villas a bit outdated, it looked like an old apartment/motel complex. The room was clean on arrival, but no cleaning services (trash pickup) was done during our stay. Parking was absolutely atrocious. The staff should spread out guests' rooms so we're not all packed like sardines on one side of the property, fighting for parking while the other side is a ghost town. It was incredibly frustrating after a long day of meetings having to take a 10 minute walk (no direct walkways through buildings) back to the room.
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 - Tồi

Yadiel

Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 - Tồi

Grace

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
request house keeper, didn’t come
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

SANTHOSH

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place. Parking is little bit confusing
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Xuất sắc

Elizabet

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved the breakfast
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Xuất sắc

Xavier

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - Tồi

Jade

Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

6/10 - Được

ROBERTO

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

10/10 - Xuất sắc

Alma

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Las instalaciones son excelentes.
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Muchas gracias por la excelente puntuación de nuestro resort. Estamos muy orgullosos de la limpieza de nuestra propiedad y de nuestras habitaciones. Nos gusta ir más allá para nuestros huéspedes. El clima suele ser perfecto en nuestra área, tenemos muchos juegos, comidas y bebidas especiales para toda la familia. Nuestro equipo quiere intentar hacer que tu experiencia sea especial.

4/10 - Kém

Adriel

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

6/10 - Được

Quintrell

Thích: Nhân viên & dịch vụ
Other than an issue with the room it wasn’t half bad
Lưu trú 6 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 - Xuất sắc

Scarlet J

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Xuất sắc

Willians

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good customer service but at night it is difficult to find parking near the rental room because the parking is somewhat small and the line for breakfast is very very long but the rest is fine
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 25/05/2024
Thank you so much for the excellent score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 - Tốt

Christine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Villas are dated, super small bathroom, no lighting in the stairwells. Our fridge didnt work, and shower drain didnt work, a/c was humid. They did fix fridge n a/c was better after a reset. Paying for parking was also a big downer!
Lưu trú 2 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

6/10 - Được

Hosanna

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The stay was fine. My husband and I stayed for 8 days. Our room had three hornet nests outside the room. I let the front desk know but they didn’t seem to care and the nests stayed through our entire stay. We also tried to use the outdoor activities such as the mini golf and pool table, but the mini golf course was in horrible shape and the outdoor pool table had broken pool sticks. We also didn’t expect there to be an additional $30 charge for each day to park our car. Otherwise, the facility itself was nice.
Lưu trú 8 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 26/05/2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests.

8/10 - Tốt

Keith

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
好 :早餐食物種類比較多。 不好:但房間只有膠杯,不環保環亦影響使用體驗。
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Saqib

Đi cùng gia đình và trẻ nhỏ
Friendly service
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Xuất sắc

James

Lưu trú 4 đêm vào Tháng 5, 2024
Jose Colon trả lời vào 22/05/2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

4/10 - Kém

Joanne

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Buffet breakfast
Lưu trú 7 đêm vào Tháng 5, 2024
Jose trả lời vào 25/05/2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!