2/10 - Tồi
Karina
Khách đi công tác, Đi cùng bạn đồng hành
23/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hello! I was hoping for a refund or some sort of resolution regarding our recent experience at your property. We were in town for a veterinary conference and were placed in a double full room. The room, upon entry, smelled like hot wet tennis shoes and we had to go get an air freshener from CVS to make it more bearable. Additionally, the fan in our bathroom was broken and there was shredded toilet paper or Kleenex under the sink and on the hotel floor carpet. There was also a urine pool at the base of the toilet. The room was very dirty. The first morning we had a do not disturb sign on and understand that cleaning was skipped, but the additional days no one stopped to clean the room. We had to stop at the desk to ask for towels and a trash bag to clean the room. The towels were brought up at 10:30 at night, when we were already sleeping . Our room was not cleaned until Tuesday. Additionally, we were not informed that we would be charged $20/ night for cleaning. This was not a comfortable or enjoyable stay for us and we are extremely disappointed in having spent $1100 on this experience. Please let me know if you need further clarification or pictures. Thank you
Karina
Lưu trú 5 đêm vào Tháng 1, 2026