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Nhận xét về Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

3.5 out of 5

Nhận xét

6,4
Đánh giá 10 - Xuất sắc. 1495/5441 nhận xét" "
Đánh giá 8 - Tốt. 986/5441 nhận xét" "
Đánh giá 6 - Được. 1011/5441 nhận xét" "
Đánh giá 4 - Kém. 831/5441 nhận xét" "
Đánh giá 2 - Tồi. 1118/5441 nhận xét" "

6,6/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Jorge

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The oasis pool borders inside was dirty and the white towels in the water park are to old and small the rest of the facilities are fine
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Elizabeth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Tanesha

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is amazing. There’s so much for kids to do. They can enjoy the water park. Get ice cream. Watch a movie. Play in the arcade. The rooms have a lot of space. Will definitely recommend and will definitely be returning.
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

Elizabeth

Đi cùng gia đình
The idea of the water park was intriguing until you actually see it .Then it was disappointing and very crowded, no available lawn chairs and super crowded and people let their children run around like wild animals and the staff didn’t say anything till several parents pointed it out.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Courtney

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was very family friendly. Overall we enjoyed our stay
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Alisha

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is a vacation on its own! Water park, movie theater, game room, restaurants
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Victoria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 6 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Jacqueline

Đi cùng gia đình
The staff were amazing!
Lưu trú 5 đêm vào Tháng 5, 2024

2/10 - Tồi

Nicole

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleaning services!
Lưu trú 4 đêm vào Tháng 5, 2024

6/10 - Được

michelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
love this property, friendly staff,and the hotel accomodate us!
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/05/2024
Dear Daniel,We're thrilled you love Holiday Inn Resort Orlando Suites - Waterpark and that our friendly team made your stay enjoyable. It would be fantastic to welcome you back for another wonderful experience!

6/10 - Được

Autumn Christine

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Half of the lights didnt work in the first room we checked into and the condition of the room was in need of refurbishing/replacement items such as Tp holders and doors plus the amount of bugs in the window tells me that it’s wasn’t cleaned in some time. We were moved to a room closer to the Waterpark and that room several more lightbulbs were burnt out and the vinyl floor was severely bubbled and needed to be replaced. However…The staff was very kind and accommodating. Pool and Waterpark area was kept clean.
Lưu trú 4 đêm vào Tháng 5, 2024
General Manager trả lời vào 25/05/2024
Dear Autumn,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff and great waterpark, we are surprised and saddened to hear you were disappointed with our accommodations. Your comments are important to us as we are always working to improve. We look forward to welcoming you back and impressing you further.

8/10 - Tốt

Destiny

Thích: Sạch sẽ, nhân viên & dịch vụ
good for family fun
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 25/05/2024
Dear Destiny,Thank you for sharing your positive experience at Holiday Inn Resort Orlando Suites - Waterpark. We hope you had a great time with your family and cannot wait to welcome you back.

10/10 - Xuất sắc

Madeleine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
OVER ALL AWESOME!
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 24/05/2024
Dear Madeleine,Now, there's a review that's going to make the day of every team member at Holiday Inn Resort Orlando Suites - Waterpark! Thank you for your kind comments. It was a pleasure having you as our guest, and we are delighted you had a wonderful five-star experience. We look forward to welcoming you back for many more memorable visits.

10/10 - Xuất sắc

Channing

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything!
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 24/05/2024
Dear Channing,We're delighted you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark! Please come see us again the next time you're in the area.

2/10 - Tồi

amanda

Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Amanda,Our goal is always to go above and beyond for our guests, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you here, and we hope we will have the opportunity to host you again to change your perceptions.

6/10 - Được

Brenda

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Brenda,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

10/10 - Xuất sắc

MANUEL

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have neighbors problem ,I travel with my family two little 9 and 10 and this people drinking in outside the room and fighting each other,screaming each other ,call to reseption twice for 2 day party I never hear some security come make them stop
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 24/05/2024
Dear Manuel,Thank you for sharing your concerns. It's disappointing to hear about the disturbances you experienced during your stay. Our team is dedicated to ensuring a peaceful environment for all guests, and we will address this issue promptly. We hope to have the opportunity to provide you with a more pleasant stay in the future.

2/10 - Tồi

luis

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing bad experience
Lưu trú 4 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Luis,Thank you for taking a moment to review your recent stay. We are disappointed your visit was not as expected, and we apologize for any inconvenience. To ensure your next visit is an exceptional one, please feel free to reach out to us at any time so we may learn where to make improvements. It was a pleasure having you here, and we look forward to hearing from you soon.

8/10 - Tốt

Sammy

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Over all everything was good , expected parking. I paid $30 a day, I stayed at the property for 5 days and it was hard for me to find parking when I got to the hotel every night:
Lưu trú 5 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Sammy,Thank you for staying with us at Holiday Inn Resort Orlando Suites - Waterpark. While we're glad you enjoyed your overall trip, we're disappointed to learn about any challenges you had finding parking on our property. We offer our sincere apologies for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall experience. The pleasure was all ours, and we hope you'll visit us again in the future.

2/10 - Tồi

Pritam

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property had extremely bad rooms. The AC was leaking in the bunkbed room and entire carpet was soaking wet. The alarm on top of bunk bed was hanging with wires exposed. The bathroom towel had a dead bug in it and the bathroom floor had ants.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Pritam,Thank you for staying with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation to ensure everything is as it should be. We appreciate your feedback and hope you will consider giving us another opportunity to change your perceptions in the future.

10/10 - Xuất sắc

Jessica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Jessica,We're glad you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark and appreciate your five-star rating. It was a pleasure having you here, and we look forward to welcoming you back in the near future.

10/10 - Xuất sắc

Yaima

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Yaima,We're glad you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark and appreciate your five-star rating. It was a pleasure having you here, and we look forward to welcoming you back in the near future.

10/10 - Xuất sắc

Cecily

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect for families
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Cecily,Thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark! We're glad you and the whole family enjoyed your visit, and we look forward to seeing you again for another great stay in the future.

4/10 - Kém

Ada

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ
The room wasn’t very clean. The water park closes two hours before the pool then opens 2 hours after pool is open check out is a bit early. The food, drinks and arcade are extremely over priced. The staff in the main pool area are not friendly. It was a one time stay won’t return.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Ada,Thank you for your feedback. We're truly sorry to hear your stay fell short of your expectations. We value your feedback about the pool staff's friendliness, the room's cleanliness, and our amenities, and we will share your concerns with our team to ensure any opportunity to improve is seized. It was a pleasure having you here, and we hope you will consider giving us another chance to change your perceptions in the future.

2/10 - Tồi

Courtney

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Courtney,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

2/10 - Tồi

Charlea

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terrible experience never would stay at this property again! I was charged $56 for “early checkin” just to be given a dirty room. The front desk was very rude unprofessional empathetic and unpleasant. They had me and my family with 2 small children waiting around on the property for 3 hours waiting for another room . When I checked out on the last day the front desk called and harassed me about a balance that was incorrect due to miss communication. No one apologize for the horrible experience they simply said we don’t know how else to help you .
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Charlea,Thank you for staying with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations and friendly service, and we offer our sincere apologies for any inconvenience you had during your stay. Rest assured, your comments will be relayed to our team to ensure we are meeting our high standards of guest satisfaction going forward. We appreciate your feedback and hope to have the opportunity to change your perceptions in the future.

10/10 - Xuất sắc

Anahely

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient to have food, Waterpark all in one spot.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Anahely,We're happy you had such a great stay at Holiday Inn Resort Orlando Suites - Waterpark! It's fantastic to know you appreciated our delicious food offerings and our fun waterpark as well. It was a pleasure having you here, and we look forward to seeing you again soon!

10/10 - Xuất sắc

Lexus

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There were a lot of bad reviews about this property, but don’t let that stop you!!! My family had an amazing time. The kids really enjoyed the waterpark. Definitely a plus. There are many dining options and they are reasonably priced. Make sure to check out the kids eat free option too. The room was clean and pretty spacious. The staff were nice and friendly. When we needed more towels, they made sure to get them in a timely manner. I don’t have any complaints and we will definitely be back. Thank you so much for an awesome experience for my son’s birthday!
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Thank you for your kind review of Holiday Inn Resort Orlando Suites - Waterpark. It's fantastic to hear the whole family had a terrific time with us. We strive to provide a fun and enjoyable environment for families, and it sounds like we hit the mark with our waterpark, delicious dining options, clean and spacious rooms, and friendly staff. It was our pleasure to help create a memorable birthday experience for your son, and we look forward to welcoming you back for another fantastic stay soon!

10/10 - Xuất sắc

Jose

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El parque de agua deberian darle un mantenimiento. Por lo demas todo perfecto.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Jose,Thank you for your perfect rating. We're happy to hear that you had an overall great stay at Holiday Inn Resort Orlando Suites - Waterpark. Your feedback is valued, and we look forward to welcoming you back soon for an even better time.

6/10 - Được

Kaitlyn

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
I don’t like that we were hit with $217 after paying over $300 for only 2 nights. Terrible pricing for what it is.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Kaitlyn,Thank you for your feedback. We regret to hear about your dissatisfaction, as we aim to be transparent with our guests regarding our policies. Rest assured, your comments on pricing will be reviewed internally as we strive to provide the best possible value for our guests. We appreciate your input and hope to have the opportunity to offer a more satisfactory experience for you in the future.

8/10 - Tốt

Matt

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was there for a convention at another property for which I didn't get a room at. Hotel was very conveinant and accessable. Parking was good. Room was clean and comfortable. I must even say, and it usually isn't good, but the in room coffee was good.
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Matt,Thank you for your positive feedback! We're delighted to hear we provided you with a convenient and accessible place to rest while you were here for your convention. It's great that you enjoyed our parking and clean, comfortable rooms. It was a pleasure having you here at Holiday Inn Resort Orlando Suites - Waterpark, and we look forward to welcoming you back for another pleasant experience.

4/10 - Kém

Desirae

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I visited this place for my nephew's birthday with a group of 19 people, renting four different rooms on the same floor, which was convenient. However, my experience was quite disappointing. My room remained humid throughout the stay because the air conditioning didn't work properly; it would turn on, but the room never cooled down. The towels stayed wet due to the humidity. The shower was filthy, and we had to wear flip-flops because the floor felt so dirty. Additionally, my key card didn't work at the gate. When we tried to call the front desk, they didn't answer. Their response to issues was to call for each problem so they could fix it, but I didn't want to spend my entire two-day stay on the phone with them. Despite these issues, I stayed because our family wanted to be on the same floor. When I arrived, someone was already at the front desk complaining about a moldy smell in their room, and there were more complaints when I checked out. It's unacceptable to pay so much for substandard rooms. Furthermore, there was no handicap parking for our two older guests. Housekeeping used the elevator frequently, causing delays for us. Overall, I would not recommend or stay at this location again.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Desirae,Please accept our apologies for any inconvenience you faced during your stay. It's disheartening to learn that the air conditioning in your room was not functioning properly, causing discomfort. The cleanliness concerns you encountered with the shower and towels also do not meet our usual high standards. Rest assured, your feedback regarding these matters will be addressed with our team to ensure we are meeting the level of quality we strive for going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to change your perceptions in the future.

10/10 - Xuất sắc

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 21/05/2024
Dear Anthony,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.

2/10 - Tồi

Megan

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pool was closed for over 3 hours with no lighting or rain. We paid money for resort fees and didn’t get to utilize them.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Megan,Thank you for providing your feedback. We are disappointed to hear about the pool closure during your stay. Please accept our apologies for any inconvenience that this may have caused. We sincerely appreciate your understanding and hope to provide a better experience on your next visit.

8/10 - Tốt

Daniel Lampiasi

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
The staff was really helpful and feiendly.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Daniel,Thank you so much for staying with us at Holiday Inn Resort Orlando Suites - Waterpark. Your kind words about our staff are greatly appreciated, and we are thrilled to hear you enjoyed your stay. It was a pleasure having you here, and we look forward to welcoming you back on your next visit.

8/10 - Tốt

Ruben

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 21/05/2024
Dear Ruben,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!

10/10 - Xuất sắc

Claudia

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Me encantó lo volveré a visitar
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Claudia,It was a pleasure hosting you at Holiday Inn Resort Orlando Suites - Waterpark! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 - Xuất sắc

Ilianai

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente lugar y cerca de todo
Lưu trú 5 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Ilianai,It was a pleasure hosting you at Holiday Inn Resort Orlando Suites - Waterpark! We're glad our location worked well for your trip, and that your overall stay was pleasant. The next time you're in town, please come see us again for another terrific experience.

10/10 - Xuất sắc

Shatora

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed my stay I actually stay here every year at least one time for the past 4 years
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Shatora,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Holiday Inn Resort Orlando Suites - Waterpark once again! Thank you for your perfect rating, and we look forward to your next visit.

10/10 - Xuất sắc

Carlos, Davie

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall great stay again
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Carlos,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your experience here at Holiday Inn Resort Orlando Suites - Waterpark, and we hope you return soon.

10/10 - Xuất sắc

Camael Tsaphka Rutcheen Dejean

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 19/05/2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.

10/10 - Xuất sắc

Tekeisha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 19/05/2024
Dear TekeishaThank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.

10/10 - Xuất sắc

Brandi

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The whole overall experience was great ty
Lưu trú 4 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Brandi,We're thrilled you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark! Our team takes pride in ensuring every guest feels valued, and we are delighted you had a great time. We look forward to welcoming you back for another wonderful visit.

6/10 - Được

Maribel

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ
Cleaning rooms should be done daily. When you are on vacation you should come back to your hotel room clean and the beds should be made and you should have fresh towels
Lưu trú 4 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Maribel,Thank you for providing your feedback. We regret to hear that some aspects of your did not meet expectations. Your input is valuable to us as we make improvements to enhance our guest experience. Rest assured, we will share your comments with our housekeeping team to ensure we are meeting our high standards going forward. We hope to have the opportunity to welcome you back again soon for a more seamless visit.

10/10 - Xuất sắc

Elisabeth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very pleasurable stay
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 17/05/2024
Dear Elisabeth,We're delighted you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark! Please come see us again soon.

8/10 - Tốt

Christine

Lưu trú 6 đêm vào Tháng 5, 2024
General Manager trả lời vào 16/05/2024
Dear Christine,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!

2/10 - Tồi

Shanira

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unprofessional staff and didn’t follow right what was told to me
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 16/05/2024
Dear Shanira,Thank you for your feedback. We're concerned about your experience with our team and the communication issues you encountered. Rest assured, we will address your feedback to ensure we are meeting our high standards of hospitality going forward. We hope to have another opportunity to demonstrate our dedication to your satisfaction in the future.

4/10 - Kém

Elizabeth

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The property was ok. The fan did not work and the cook top was not working.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 16/05/2024
Dear Elizabeth,Thank you for staying with us and for your feedback. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced. Your comments will be shared with our maintenance team, and we will have any issues with the cooktop and fan corrected immediately. Thank you for letting us know about your visit, and we hope you will give us another opportunity to provide you with the terrific stay you truly deserve in the future.