I recently stayed at this property and unfortunately, there were quite a few issues that impacted the overall experience.
The bathroom setup was frustrating: the shower wouldn’t completely shut off, and the curtain was too short and set too far from the tub, causing water to leak all over the floor every time I used it. Not only was this messy, but it also felt unsafe.
Around the property, cleanliness and maintenance were clearly lacking. A dirty, used bandaid stayed embedded in the pool deck area for three days, untouched. The couch in the room was stained and extremely dirty, which made it uncomfortable to sit on.
The elevator situation was also unsettling. One was broken, and the other had a very loud, alarming door that made riding it feel anything but safe.
Customer service was mixed. The breakfast staff were kind, welcoming, and helpful, really the bright spot of the stay. The main front desk woman, however, came across as unfriendly and cold. Even though I had a late checkout confirmed, housekeeping knocked repeatedly before the scheduled time, which felt intrusive.
That said, the breakfast options were excellent, fresh and varied and I appreciated the cucumber water and all-day coffee available in the lobby.
With some deep cleaning, staff retraining, and basic repairs, this hotel could offer a much better experience. Until then, I’d recommend with caution.