Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 3498/7251 nhận xét" "
10 - Xuất sắc
3.498
Đánh giá 8 - Tốt. 2114/7251 nhận xét" "
8 - Tốt
2.114
Đánh giá 6 - Được. 943/7251 nhận xét" "
6 - Được
943
Đánh giá 4 - Kém. 422/7251 nhận xét" "
4 - Kém
422
Đánh giá 2 - Tồi. 274/7251 nhận xét" "
2 - Tồi
274
8,2/10
Sạch sẽ
8,4/10
Nhân viên & dịch vụ
8,2/10
Tiện nghi, dịch vụ
8,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Christopher, Cocoa
Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
28/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful friendly comfortable with everything you could need in the rooms
Christopher
Lưu trú 1 đêm vào Tháng 5, 2024
4/10 - Kém
DeOshya
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
28/05/2024
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upon checking in the customer service was poor. Everyone was having private conversations and no one was quite friendly. Our room was clean, but the condition was poor. The sofa has springs coming trough the cushions. It was unbearable to sit on. The tub in the guest bath was cracking and the toilet ran continuously. I was told it was just paint peeling no big deal. I did ask to move because at 6:00 am we heard kids crying and doors slammed. I was told they were full. I guess you get crappy rooms when you book through Expedia. That sucks
DeOshya
Lưu trú 3 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Roberto Gonzalez, Lawrence
Đi cùng gia đình
28/05/2024
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place for family vacation. The apartment was perfect for my family. Love the pool area.
Roberto Gonzalez
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
4/10 - Kém
STEPHANIE, hallandale beach
Đi cùng gia đình
28/05/2024
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Sheet in the master bedroom were a bit dirty & came out all the time because it was not the correct size.
There was a dirty black sock on the couch & 2 beer caps on the floor next to the tv.
Some dishes & cutlery were extremely dirty.
Area around elevator at building 1 smells super super bad.
STEPHANIE
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. I am sorry to read that you were disappointed during your stay. Your comments and concerns will be addressed with our management team.
10/10 - Xuất sắc
Keilli, Nassau
27/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great
Keilli
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
10/10 - Xuất sắc
Yara
27/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great property and hoping they can help me find my lost bag
Yara
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
6/10 - Được
Shan
Đi cùng gia đình và trẻ nhỏ
27/05/2024
Good for family vacation. The washing machine was hard to use. Cleaning condition was so-so. Overall, I would give it a solid 7. I hope next time I stay there it would be better.
Shan
Lưu trú 3 đêm vào Tháng 5, 2024
TK trả lời vào 27/05/2024
Thank you for your feedback. Your comments will be forwarded to our Housekeeping and Engineering Departments of that your next stay is a 10/10
8/10 - Tốt
Frank
Đi cùng gia đình và trẻ nhỏ
27/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice resort
Frank
Lưu trú 1 đêm vào Tháng 5, 2024
TK trả lời vào 27/05/2024
Thank you for your rating. We are glad you enjoyed your stay.
10/10 - Xuất sắc
Alsian
Đi cùng gia đình
27/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Warm reception. They have a convenience store we grabbed a few missing items. I felt safe walking around.
Alsian
Lưu trú 1 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
10/10 - Xuất sắc
Shari, Hollis
Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
27/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ
I love the resort it offers a variety of rooms for whatever you need. The rooms are a little outdated and some of the items in room were broken or didnt work but its close to everything
Shari
Lưu trú 8 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
10/10 - Xuất sắc
Stephanie
Đi cùng gia đình
27/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious rooms, friendly, restaurants walking distance, free transportation to Disney parks, & cool pirate ship pool area.
Stephanie
Lưu trú 8 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
10/10 - Xuất sắc
Alaa
Đi cùng gia đình
26/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place, clean and quite
Alaa
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
8/10 - Tốt
Adrian
26/05/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Adrian
Lưu trú 7 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us.
4/10 - Kém
Barry
Đi cùng gia đình
26/05/2024
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mattresses were awful. Couch had broken springs. Only 4 wash cloths were given for 4 people staying 5 nights. The place is really dated.
Barry
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
First and foremost, thank you very much for your review; your feedback is extremely valuable as it helps us improve. I am sorry to read that you were disappointed during your stay. Your comments and concerns will be addressed with our management team.
8/10 - Tốt
Carina
Đi cùng gia đình
26/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shower water was not warm
Carina
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.
10/10 - Xuất sắc
Jonathan
Đi cùng gia đình
26/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will be back again
Jonathan
Lưu trú 2 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for the review. We are glad you enjoyed your stay and look forward to seeing you soon.
8/10 - Tốt
linda, coalmont
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
26/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was quiet, clean and convenient. The room on was spacious and accommodated 7 easily. My only dislike was the blinds in the bedroom aren’t sufficient in keeping the light out at night and it was impossible to sleep late. However we enjoyed our stay.
linda
Lưu trú 6 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.
10/10 - Xuất sắc
Marco, Salt Lake City
26/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's a great place for family. Kids love it. The environment at the pool was happy with music.
Marco
Lưu trú 5 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for your review. We are so glad you enjoyed your stay.
8/10 - Tốt
Peter
25/05/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Peter
Lưu trú 6 đêm vào Tháng 2, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us.
8/10 - Tốt
Vishand
25/05/2024
Room needs some upgrading. Toaster was defect and furnace was old.
Vishand
Lưu trú 4 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for letting us know, so that we may correct the situation.
10/10 - Xuất sắc
Tamika
Đi cùng gia đình và trẻ nhỏ
25/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was everything all in one 🤗
Tamika
Lưu trú 2 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for your review. We are so glad you enjoyed your stay.
6/10 - Được
Yuet Ngor Mandy
Đi cùng gia đình
23/05/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Called on our room phone by 2 different personnel from the Concierge just to sell their products as early as 0845 a.m. in 2 early mornings while everyone was still asleep 💤 after a late night flight & a long day @Disney Parks!!! That’s totally disturbing, annoying & unacceptable.
Yuet Ngor Mandy
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 23/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
8/10 - Tốt
Gillyan
Đi cùng gia đình
22/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location. Spacious.
Gillyan
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 23/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
10/10 - Xuất sắc
satnarine
Đi cùng gia đình
22/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ
Nice place. Nice location
satnarine
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 22/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
6/10 - Được
Brock R
21/05/2024
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros- great pool for kids with a water slide through a pirate ship.
Cons- rooms are very outdated. The cleaning chemicals they use are very strong. The hallway smell very musty. Need options at each building to buy beverages or snacks versus go all the way to the one place they have in one of the buildings. Was told to guest services after I check in for a gift but waited 15mins no one was there so I left.
Brock R
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 22/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
8/10 - Tốt
Chelsea
21/05/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Chelsea
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 23/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
6/10 - Được
Ivet
Đi cùng gia đình và trẻ nhỏ
21/05/2024
Rooms could use a facelift and hair was left in the showers and jetted tubs
Ivet
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 22/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
8/10 - Tốt
Nicole
Đi theo nhóm
21/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pool was nice, which is where we spent most of our time. It was not too busy, even when it was ... lots of longers and towels. We never felt crowded.
Nicole
Lưu trú 4 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Dear Nicole,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our pool area and that you found it relaxing and not too crowded. Providing a comfortable and enjoyable environment for our guests is important to us, and we're glad we could meet your expectations. We hope you had a wonderful stay overall and look forward to welcoming you back in the future.Best regards,
10/10 - Xuất sắc
Temeka
Đi cùng gia đình
20/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Temeka
Lưu trú 3 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Thank you for taking the time to share your experience. We're thrilled to hear that you had a wonderful time at our resort. We hope to have the pleasure of hosting you again in the future!
10/10 - Xuất sắc
markjoseph
Đi cùng gia đình, Đi cùng bạn đồng hành
20/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing
markjoseph
Lưu trú 1 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Thank you for your 5-star review! We're thrilled to hear that you had a fantastic experience at our resort. We look forward to welcoming you back soon!
4/10 - Kém
Amy
Đi cùng gia đình và trẻ nhỏ
20/05/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Pirate ship water slide but only for 48 inches and up. Strict policy
Amy
Lưu trú 2 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Dear Amy,Thank you for sharing your feedback regarding our pirate ship water slide. We're sorry to hear that the height restriction impacted your experience. We strive to ensure the safety of all our guests, which is why we have this policy in place. We appreciate your understanding and hope you were able to enjoy other aspects of your stay. If there's anything else you'd like to share or if there's anything we can do to improve, please let us know.
10/10 - Xuất sắc
Nerileyvi
Đi cùng gia đình
19/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Servicio y atención al cliente excelente
Nerileyvi
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
10/10 - Xuất sắc
Dakota
Đi cùng gia đình và trẻ nhỏ
19/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good place to stay
Dakota
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
10/10 - Xuất sắc
Zurab
19/05/2024
Thích: Sạch sẽ
Zurab
Lưu trú 4 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Thank you for your 5-star review! We're thrilled to hear that you had a fantastic experience at our resort. We look forward to welcoming you back soon!
10/10 - Xuất sắc
Ryan
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
19/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
By far most convenient and accommodating place I have ever stayed in Orlando area. Everything is close by and the property itself is excellent for kids and families. I would highly recommend to anyone and will definitely stay there again.
Ryan
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
10/10 - Xuất sắc
FRANCIS
19/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
FRANCIS
Lưu trú 1 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
8/10 - Tốt
Ramon
Đi cùng gia đình
19/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Only one of the three keys worked. Dryer is not work properly.
Ramon
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.
10/10 - Xuất sắc
Jerry McGee
19/05/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We love the fact that the hotel was in a good place as far as restaurants and things to do for the family and the kids
Jerry McGee
Lưu trú 1 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
6/10 - Được
lindsay
19/05/2024
Ants in the room
lindsay
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
10/10 - Xuất sắc
Ericberto
Đi cùng gia đình
18/05/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice property and clean
Ericberto
Lưu trú 3 đêm vào Tháng 5, 2024
TK trả lời vào 19/05/2024
Thank you for the review. We are glad you enjoyed your stay.
10/10 - Xuất sắc
Nicolle
Đi cùng gia đình
18/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed in the 3 bedroom 3 bathroom suite and it was great. Plenty room for 7 people. The room had a washer and dryer, 2 jacuzzi tubs, a fully stocked kitchen. The hotel is older but very well maintained and 10 mins from the parks. Would definitely stay here again.
Nicolle
Lưu trú 4 đêm vào Tháng 5, 2024
TK trả lời vào 19/05/2024
Thank you for your feedback we are glad you enjoyed your stay.
6/10 - Được
Kendell
17/05/2024
The room was a good size for the party we had however it was old and run down. It didnt feel extremly clean, it wasnt dirty but due to it being run down it felt dirty. We got a two bedroom for 5 guests but there wasnt enough towels provided to accomodate all of us. Front deak did bring more up after we asked which was nice but strange they didnt have it ready for the amount of guests the room was made to accomodate.
The complimentary shuttle to the disney/universal parks was not convenient to us. The times they have to reserve get you to the parks after it opens and the last shuttle of the night is up to an hour or two before the parks close. The ahuttles also only have specific parks it will drop/pick you up from. So one of the latest shuttles only picked you up from Epcot which seemed like a pain if you were at magic kingdom until close. I understand not everyone stays open until close at the parks but they should give the option for the people who want to. We were with a group of 8 and no one used the shuttle due to the times offered.
Parking lot was good and free which was nice since we rented a car to get to and from parks. The pool was a good size and heated.
This is a good hotel for the location to the parks since it is close and very easy to drive to the parks. The uber cost about 12 to 15 bucks one way so it is reasonable. There is very limited food around the hotel in walking distance.
Kendell
Lưu trú 9 đêm vào Tháng 3, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 17/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
8/10 - Tốt
jennifer
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
16/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice pool, limited shuttle service to magic kingdom
jennifer
Lưu trú 3 đêm vào Tháng 5, 2024
Catalina A trả lời vào 17/05/2024
Dear Jennifer,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our pool area during your stay. We appreciate your note about the limited shuttle service to Magic Kingdom and will take this into consideration for future improvements. We hope you had a magical time overall and look forward to welcoming you back for another visit soon!Best regards,
10/10 - Xuất sắc
Angela, Edinburg
Đi cùng gia đình và trẻ nhỏ
16/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was perfect. I was in the middle of Disney parks and Universal studios. There was shopping centers nearby. Our room was close to the pool. Parking was available and free shuttle to most parks. I enjoyed the stay.
Angela
Lưu trú 5 đêm vào Tháng 3, 2024
Catalina A trả lời vào 16/05/2024
Dear Angela,Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that our convenient location made your visit to the Disney parks and Universal Studios even more enjoyable. It's wonderful to know that you found the nearby shopping centers convenient and that you appreciated our close proximity to the pool. We're delighted that our complimentary shuttle service and free parking added to the convenience of your stay.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,
8/10 - Tốt
Tim
Đi cùng gia đình
15/05/2024
The property was very accommodating unfortunately, our room had a few hiccups with refrigerator, leaking water, bathroom, water, running, bathtub, continuous, running, looking for coffee filters staff was unresponsive
Tim
Lưu trú 2 đêm vào Tháng 5, 2024
Catalina A trả lời vào 16/05/2024
Dear Tim,Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you found our property accommodating, but we apologize for the hiccups you experienced in your room. It's disappointing to learn about the issues with the refrigerator, leaking water, and bathroom fixtures. Please know that we take your concerns seriously, and we'll address these matters promptly with our maintenance team to prevent any recurrence.We're sorry to hear that you had difficulty in locating coffee filters and that our staff was unresponsive to your needs. We strive to provide excellent service, and we regret any lapses in communication that occurred during your stay.We appreciate your valuable feedback, and we hope to have the opportunity to exceed your expectations on a future visit.Warm regards,
10/10 - Xuất sắc
Takeyah
Đi cùng gia đình
14/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was q beautiful spacious clean environment
Takeyah
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 15/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
2/10 - Tồi
Maribeth, Plymouth
Đi cùng gia đình
14/05/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
BLACK MOLD in the master shower, and when we complained, they did nothing to clean it! The furniture was really beat up and uncomfortable, the jet tub in the room randomly turned on when we did not touch them. AND they are not responding to my request for money back after I checked out early because it was too gross for me.
Maribeth
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 15/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. I am sorry to read that you were disappointed during your stay. Your comments and concerns will be addressed with our management team.
8/10 - Tốt
Karol
14/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for kids
Karol
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 15/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
4/10 - Kém
Brenda
Đi cùng gia đình
13/05/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
En area de lanoisina jo hay musuca y pocas cosas para comer la lisina tiene el agua demasiado fria y fuera delnarea de la pizina esta todo sucio nececita pintura
Brenda
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 14/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
6/10 - Được
bhanu, wake forest
Đi cùng gia đình
13/05/2024
Property was okay. Room was old. Staff did not follow through on requests for toiletries.
bhanu
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 14/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.