2 hồ bơi ngoài trời, hồ bơi nước nóng, dù/ô trên bãi biển/hồ bơi

Nhận xét về Lake Buena Vista Resort Village & Spa

4 out of 5
Lake Buena Vista Resort Village & Spa
8113 Resort Village Drive, Orlando, FL

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 3498/7251 nhận xét" "
Đánh giá 8 - Tốt. 2114/7251 nhận xét" "
Đánh giá 6 - Được. 943/7251 nhận xét" "
Đánh giá 4 - Kém. 422/7251 nhận xét" "
Đánh giá 2 - Tồi. 274/7251 nhận xét" "

8,2/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Christopher, Cocoa

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful friendly comfortable with everything you could need in the rooms
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

DeOshya

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upon checking in the customer service was poor. Everyone was having private conversations and no one was quite friendly. Our room was clean, but the condition was poor. The sofa has springs coming trough the cushions. It was unbearable to sit on. The tub in the guest bath was cracking and the toilet ran continuously. I was told it was just paint peeling no big deal. I did ask to move because at 6:00 am we heard kids crying and doors slammed. I was told they were full. I guess you get crappy rooms when you book through Expedia. That sucks
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Roberto Gonzalez, Lawrence

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place for family vacation. The apartment was perfect for my family. Love the pool area.
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

4/10 - Kém

STEPHANIE, hallandale beach

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Sheet in the master bedroom were a bit dirty & came out all the time because it was not the correct size. There was a dirty black sock on the couch & 2 beer caps on the floor next to the tv. Some dishes & cutlery were extremely dirty. Area around elevator at building 1 smells super super bad.
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. I am sorry to read that you were disappointed during your stay. Your comments and concerns will be addressed with our management team.

10/10 - Xuất sắc

Keilli, Nassau

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

10/10 - Xuất sắc

Yara

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great property and hoping they can help me find my lost bag
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

6/10 - Được

Shan

Đi cùng gia đình và trẻ nhỏ
Good for family vacation. The washing machine was hard to use. Cleaning condition was so-so. Overall, I would give it a solid 7. I hope next time I stay there it would be better.
Lưu trú 3 đêm vào Tháng 5, 2024
TK trả lời vào 27/05/2024
Thank you for your feedback. Your comments will be forwarded to our Housekeeping and Engineering Departments of that your next stay is a 10/10

8/10 - Tốt

Frank

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice resort
Lưu trú 1 đêm vào Tháng 5, 2024
TK trả lời vào 27/05/2024
Thank you for your rating. We are glad you enjoyed your stay.

10/10 - Xuất sắc

Alsian

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Warm reception. They have a convenience store we grabbed a few missing items. I felt safe walking around.
Lưu trú 1 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

10/10 - Xuất sắc

Shari, Hollis

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
I love the resort it offers a variety of rooms for whatever you need. The rooms are a little outdated and some of the items in room were broken or didnt work but its close to everything
Lưu trú 8 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

10/10 - Xuất sắc

Stephanie

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious rooms, friendly, restaurants walking distance, free transportation to Disney parks, & cool pirate ship pool area.
Lưu trú 8 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

10/10 - Xuất sắc

Alaa

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place, clean and quite
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

8/10 - Tốt

Adrian

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 28/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us.

4/10 - Kém

Barry

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mattresses were awful. Couch had broken springs. Only 4 wash cloths were given for 4 people staying 5 nights. The place is really dated.
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
First and foremost, thank you very much for your review; your feedback is extremely valuable as it helps us improve. I am sorry to read that you were disappointed during your stay. Your comments and concerns will be addressed with our management team.

8/10 - Tốt

Carina

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shower water was not warm
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.

10/10 - Xuất sắc

Jonathan

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will be back again
Lưu trú 2 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for the review. We are glad you enjoyed your stay and look forward to seeing you soon.

8/10 - Tốt

linda, coalmont

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was quiet, clean and convenient. The room on was spacious and accommodated 7 easily. My only dislike was the blinds in the bedroom aren’t sufficient in keeping the light out at night and it was impossible to sleep late. However we enjoyed our stay.
Lưu trú 6 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.

10/10 - Xuất sắc

Marco, Salt Lake City

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's a great place for family. Kids love it. The environment at the pool was happy with music.
Lưu trú 5 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for your review. We are so glad you enjoyed your stay.

8/10 - Tốt

Peter

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 2, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 27/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us.

8/10 - Tốt

Vishand

Room needs some upgrading. Toaster was defect and furnace was old.
Lưu trú 4 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for letting us know, so that we may correct the situation.

10/10 - Xuất sắc

Tamika

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was everything all in one 🤗
Lưu trú 2 đêm vào Tháng 5, 2024
TK trả lời vào 26/05/2024
Thank you for your review. We are so glad you enjoyed your stay.

6/10 - Được

Yuet Ngor Mandy

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Called on our room phone by 2 different personnel from the Concierge just to sell their products as early as 0845 a.m. in 2 early mornings while everyone was still asleep 💤 after a late night flight & a long day @Disney Parks!!! That’s totally disturbing, annoying & unacceptable.
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 23/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 - Tốt

Gillyan

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location. Spacious.
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 23/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 - Xuất sắc

satnarine

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Nice place. Nice location
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 22/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

6/10 - Được

Brock R

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros- great pool for kids with a water slide through a pirate ship. Cons- rooms are very outdated. The cleaning chemicals they use are very strong. The hallway smell very musty. Need options at each building to buy beverages or snacks versus go all the way to the one place they have in one of the buildings. Was told to guest services after I check in for a gift but waited 15mins no one was there so I left.
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 22/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 - Tốt

Chelsea

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 23/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

6/10 - Được

Ivet

Đi cùng gia đình và trẻ nhỏ
Rooms could use a facelift and hair was left in the showers and jetted tubs
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 22/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 - Tốt

Nicole

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pool was nice, which is where we spent most of our time. It was not too busy, even when it was ... lots of longers and towels. We never felt crowded.
Lưu trú 4 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Dear Nicole,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our pool area and that you found it relaxing and not too crowded. Providing a comfortable and enjoyable environment for our guests is important to us, and we're glad we could meet your expectations. We hope you had a wonderful stay overall and look forward to welcoming you back in the future.Best regards,

10/10 - Xuất sắc

Temeka

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Thank you for taking the time to share your experience. We're thrilled to hear that you had a wonderful time at our resort. We hope to have the pleasure of hosting you again in the future!

10/10 - Xuất sắc

markjoseph

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing
Lưu trú 1 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Thank you for your 5-star review! We're thrilled to hear that you had a fantastic experience at our resort. We look forward to welcoming you back soon!

4/10 - Kém

Amy

Đi cùng gia đình và trẻ nhỏ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Pirate ship water slide but only for 48 inches and up. Strict policy
Lưu trú 2 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Dear Amy,Thank you for sharing your feedback regarding our pirate ship water slide. We're sorry to hear that the height restriction impacted your experience. We strive to ensure the safety of all our guests, which is why we have this policy in place. We appreciate your understanding and hope you were able to enjoy other aspects of your stay. If there's anything else you'd like to share or if there's anything we can do to improve, please let us know.

10/10 - Xuất sắc

Nerileyvi

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Servicio y atención al cliente excelente
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 - Xuất sắc

Dakota

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good place to stay
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 - Xuất sắc

Zurab

Thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 5, 2024
Catalina A trả lời vào 21/05/2024
Thank you for your 5-star review! We're thrilled to hear that you had a fantastic experience at our resort. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Ryan

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
By far most convenient and accommodating place I have ever stayed in Orlando area. Everything is close by and the property itself is excellent for kids and families. I would highly recommend to anyone and will definitely stay there again.
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 - Xuất sắc

FRANCIS

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 1 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

8/10 - Tốt

Ramon

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Only one of the three keys worked. Dryer is not work properly.
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.

10/10 - Xuất sắc

Jerry McGee

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We love the fact that the hotel was in a good place as far as restaurants and things to do for the family and the kids
Lưu trú 1 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

6/10 - Được

lindsay

Ants in the room
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 20/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

10/10 - Xuất sắc

Ericberto

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice property and clean
Lưu trú 3 đêm vào Tháng 5, 2024
TK trả lời vào 19/05/2024
Thank you for the review. We are glad you enjoyed your stay.

10/10 - Xuất sắc

Nicolle

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed in the 3 bedroom 3 bathroom suite and it was great. Plenty room for 7 people. The room had a washer and dryer, 2 jacuzzi tubs, a fully stocked kitchen. The hotel is older but very well maintained and 10 mins from the parks. Would definitely stay here again.
Lưu trú 4 đêm vào Tháng 5, 2024
TK trả lời vào 19/05/2024
Thank you for your feedback we are glad you enjoyed your stay.

6/10 - Được

Kendell

The room was a good size for the party we had however it was old and run down. It didnt feel extremly clean, it wasnt dirty but due to it being run down it felt dirty. We got a two bedroom for 5 guests but there wasnt enough towels provided to accomodate all of us. Front deak did bring more up after we asked which was nice but strange they didnt have it ready for the amount of guests the room was made to accomodate. The complimentary shuttle to the disney/universal parks was not convenient to us. The times they have to reserve get you to the parks after it opens and the last shuttle of the night is up to an hour or two before the parks close. The ahuttles also only have specific parks it will drop/pick you up from. So one of the latest shuttles only picked you up from Epcot which seemed like a pain if you were at magic kingdom until close. I understand not everyone stays open until close at the parks but they should give the option for the people who want to. We were with a group of 8 and no one used the shuttle due to the times offered. Parking lot was good and free which was nice since we rented a car to get to and from parks. The pool was a good size and heated. This is a good hotel for the location to the parks since it is close and very easy to drive to the parks. The uber cost about 12 to 15 bucks one way so it is reasonable. There is very limited food around the hotel in walking distance.
Lưu trú 9 đêm vào Tháng 3, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 17/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 - Tốt

jennifer

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice pool, limited shuttle service to magic kingdom
Lưu trú 3 đêm vào Tháng 5, 2024
Catalina A trả lời vào 17/05/2024
Dear Jennifer,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our pool area during your stay. We appreciate your note about the limited shuttle service to Magic Kingdom and will take this into consideration for future improvements. We hope you had a magical time overall and look forward to welcoming you back for another visit soon!Best regards,

10/10 - Xuất sắc

Angela, Edinburg

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was perfect. I was in the middle of Disney parks and Universal studios. There was shopping centers nearby. Our room was close to the pool. Parking was available and free shuttle to most parks. I enjoyed the stay.
Lưu trú 5 đêm vào Tháng 3, 2024
Catalina A trả lời vào 16/05/2024
Dear Angela,Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that our convenient location made your visit to the Disney parks and Universal Studios even more enjoyable. It's wonderful to know that you found the nearby shopping centers convenient and that you appreciated our close proximity to the pool. We're delighted that our complimentary shuttle service and free parking added to the convenience of your stay.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

8/10 - Tốt

Tim

Đi cùng gia đình
The property was very accommodating unfortunately, our room had a few hiccups with refrigerator, leaking water, bathroom, water, running, bathtub, continuous, running, looking for coffee filters staff was unresponsive
Lưu trú 2 đêm vào Tháng 5, 2024
Catalina A trả lời vào 16/05/2024
Dear Tim,Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you found our property accommodating, but we apologize for the hiccups you experienced in your room. It's disappointing to learn about the issues with the refrigerator, leaking water, and bathroom fixtures. Please know that we take your concerns seriously, and we'll address these matters promptly with our maintenance team to prevent any recurrence.We're sorry to hear that you had difficulty in locating coffee filters and that our staff was unresponsive to your needs. We strive to provide excellent service, and we regret any lapses in communication that occurred during your stay.We appreciate your valuable feedback, and we hope to have the opportunity to exceed your expectations on a future visit.Warm regards,

10/10 - Xuất sắc

Takeyah

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was q beautiful spacious clean environment
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 15/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

2/10 - Tồi

Maribeth, Plymouth

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
BLACK MOLD in the master shower, and when we complained, they did nothing to clean it! The furniture was really beat up and uncomfortable, the jet tub in the room randomly turned on when we did not touch them. AND they are not responding to my request for money back after I checked out early because it was too gross for me.
Lưu trú 5 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 15/05/2024
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. I am sorry to read that you were disappointed during your stay. Your comments and concerns will be addressed with our management team.

8/10 - Tốt

Karol

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for kids
Lưu trú 3 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 15/05/2024
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

4/10 - Kém

Brenda

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
En area de lanoisina jo hay musuca y pocas cosas para comer la lisina tiene el agua demasiado fria y fuera delnarea de la pizina esta todo sucio nececita pintura
Lưu trú 2 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 14/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

6/10 - Được

bhanu, wake forest

Đi cùng gia đình
Property was okay. Room was old. Staff did not follow through on requests for toiletries.
Lưu trú 4 đêm vào Tháng 5, 2024
Lake Buena Vista Resort Guest Services Team trả lời vào 14/05/2024
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.