2/10 - Tồi
Yiping
25/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Do not be fooled by the photos provided. The actual location is much more rundown and old. When I arrived, I thought I was at the wrong place because of how different it looked. When I finally determined it was the right place, I had to call for someone to unlock the main entrance door. Despite saying "check in at all times" on Expedia, it turns out that check in ended at 11pm, and the staff told me I had to pay a $20 late fee. The room I was given was old. I gave it a chance until I saw a cockroach that scurried across the floor. It kept disappearing under the bed, behind the dresser, and even climbed up the wall. I am terrified of bugs, and at this point, I called the front desk again to explain the situation. The guy told me in a noncaring tone that there was nothing he could do until the next morning at 11am. He didn't allow a refund, or even changing rooms. When I was on the phone with him, the cockroach actually started crawling towards me, and I expressed my panic. He actually just stopped responding and hung up. I quickly packed up my things (luckily I didn't unpack yet), and dropped off the keycard outside the front entrance in a dropoff box. I left this inn at 3am due to feeling unsafe and the staff being unprofessional and rude. No one should stay in a place that has cockroaches. I will be contacting my bank for my money back. I didn't even stay one night. Avoid at all cost.
Yiping
Lưu trú 2 đêm vào Tháng 7, 2025
