2/10 - Tồi
Karen
Đi cùng gia đình
10/05/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dear Hilton Management Team,
I am writing to formally express my concerns regarding my recent stay. As a long-time Hilton guest, I arrived with the expectation of receiving at least the standard level of service I have consistently experienced over the past 30 years. Unfortunately, my experience at this property fell far below that standard.
At check-in, I was required to swipe my card approximately six times before the system accepted it. This triggered a fraud alert with American Express, resulting in my card being temporarily locked. I was also surprised to see a $300 incidental hold placed on my card—something I have never encountered at any Hilton property throughout my decades of travel.
The issues continued the following morning. As I pulled back the linens, I discovered stains that were clearly not mine. I immediately reported this to management, and I was assured the room would receive a thorough cleaning and that fresh towels would be provided. Despite these assurances, the next day I received multiple text messages from staff members, including Eric and Andra, promising a deep cleaning that never occurred.
After returning from a full day at Disney World, I found that the room had still not been cleaned. I ultimately had to call down close to midnight just to request clean towels.
This experience was deeply disappointing and far from what I expect from any Hilton-branded property. I am requesting that this matter be reviewed and addressed appropriately.
K.P.
Karen
Lưu trú 1 đêm vào Tháng 4, 2026
