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"Waited to check in for almost an hour (the guest in front of us was just chatting to the receptionist). Then the receptionist allowed another guest to cut in front of us to purchase snacks/drinks. Not very good customer service when she saw we had already been waiting a long time. Dirty room, very loud outside throughout the night. Good location for proximity to Universal but definitely not worth the price!"

"Great property very convenient room and spacious"

"10/10 can’t wait to go back "

"Love this hotel, perfect for a family trip with kids. Pool heated, very important! So many things to do . The staff by the food area are kinda rude . But besides that everything else amazing! "

"This place is huge! Rooms smelled humid and when I reported roaches in the room, they immediately switched us rooms but found the same issue in the new room a few buildings over. Spoke to a manager who said she would refund us a night, but turns out she only refunded the resort fees since they also gave us a voucher for the breakfast bar. Would not come back. Also be ready to have a lady promising a free gift in return for a timeshare presentation."

"The pool is great for kids, and the lazy river was lovely. I would recommend pool chair rentals during peak seasons. Pool towels were provided. Rooms have a full washer/dryer combo, making it great for travelling light. We loved our 3-bedroom unit. We would absolutely stay here again!"

"The reason why I didn’t rate it higher was due to 100 teenagers running in the hall ways. "

"Staff were on standby for any assistance if needed and the property is well secured. "

"The windows are so thin you can hear everything happening outside even people walking by. The door locking mechanism was so loose. The family didn’t feel safe even with the safety latch engaged. The prices from the snack shop are more than the airport or a luxury hotel in New York City. But I feel the price reflect the condition."