Hi Angela, Thank you for staying with us, we appreciate it! The incidental hold is in case you use the restaurant for breakfast or get anything from the sundry shop. This is common in full service hotels that have these options. My apologies if this was not explained to you. I hope everything else with your stay was great!

Thank you Jennifer! We appreciate it! Regards, David T HelgesonGeneral Manager

Thank you Holly! I am glad we were able to accommodate your request! We look forward to having you stay with us again in the future! Regards, David T HelgesonGeneral Manager

Thanks Lindsay, i am glad to see you enjoyed your stay for the most part. Let me know what we can do better incase there is a next time!

Thanks for staying James! We look forward to having you back in the future!

Thank you! We appreciate it!

Hi Debra,My sincerest apologies for not meeting your expectations. This is not typical of our hotel. Please let me know what we can do better to improve your experience. We hope to have the opportunity to exceed your expectations in the future. David T Helgeson, CMPGeneral Manager

Hello Teresa, I am sorry you experienced a delay at check-in. While it is difficult to determine why some were able to get in sooner than others, I can only say that we did not have all the rooms done in time. Unfortunately some challenges led us to be behind in getting the rooms ready. This is not typical and I sincerely apologize for your experience. I do hope you give us an opportunity in the future to exceed your expectations. Sincerely, David T Helgeson, CMPGeneral Manager