Hi Qiyun, Thank you for your review! We had planned for a renovation to update some of our décor pre-pandemic, but unfortunately had put a pause on that. Thankfully, we are currently going through a major renovation and updating our decor and rooms for our guests. As you can imagine, it is a large project for a 325-room hotel. We hope to see you upon your next visit to Ottawa!

Hello & thank you for your feedback! I am so sorry to hear of your recent experience at our hotel. This has been brought to the attention of our Front Desk management team to address and look into the situation. I can assure you that this is not our standard behaviour. We do hope to see you again for a fully enjoyable stay and welcome any additional feedback you may have on this situation.

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and found parking easily during your stay with us! We hope to see you for your next trip to Ottawa!

Hi Gloria,Thank you so much for your kind words! We are happy to hear you had a nice and relaxing stay with us! We have a pretty great team and are happy to hear that our front desk member made your check-in process as smooth as possible. We hope to see you upon your next visit to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and our location within the city! We hope to see you for your next trip to Ottawa!

Hello & thank you for your feedback! I am so sorry to hear of your recent experience at our hotel. I can assure you that this is not our standard and we are eagerly awaiting the renovations in our pool area to be completed for our guest's enjoyment. We do hope to see you again for a fully enjoyable stay and welcome any additional feedback you may have on this situation.

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hi Julie,Thank you for your review! We are so happy to hear that our team and restaurant options were able to make your stay even more enjoyable! We hope to see you again soon!

Hi Candice, Thank you for your review! We are glad to hear that our proximity to the airport made your stay enjoyable! We hope to see you again soon.

Hi Fathima,Thank you for your review! We are glad to hear that you enjoyed your stay. We hope that you were able to view all of the breakfast options as there are options for every price range with our a la carte menu.

Hi Donna,We are so happy to hear that you enjoyed your stay with us! We are glad that you were able to explore the rest of what Ottawa has to offer during your stay. We hope to see you again soon!

Hi Brigitte,We have the notices of our pool being under renovations at the moment, but we are glad to hear that even though the pool was closed the overall enjoyment of your stay was not impacted too much! We hope to see you again once the pool renovations are complete for a fully enjoyable stay.

Hello! We are so happy to hear that you enjoyed your stay, even with the hotel being under renovations! We hope to see you for your next trip to Ottawa!

Hi Helen, We are so glad to hear one of our fantastic bartenders made your stay even more enjoyable! We look forward to seeing you upon your next visit to Ottawa!

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hi Melissa,Thank you for your review! We are so glad to hear that our shuttle was a highlight for you during your stay with us! We hope to see you again soon.

Hi Sarah,We are so glad to see you enjoyed your stay with us, and our shuttle to the airport made your travel easier! We hope to see you again soon!

Salut Valérie, Nous sommes heureux que vous avez apprécié votre séjour avec nous! Nous sommes désolés d'apprendre qu'il n'y avait pas suffisamment de bornes de recharge électrique disponibles pendant votre séjour ! Nous espérons que vous reviendrez bientôt pour un autre séjour agréable.

Hi Robert, Thank you for your review! If there was anything we could have done to make your stay better, please let us know! We hope to see you again soon.

Hi Tim,We are so glad to hear of your excellent stay with us! We hope to see you for many more to come.

Thank you for your review, Marie! We are so glad you enjoyed the size of our guestrooms and hope to see you again soon!

HI Shubo,We are happy to see you enjoyed your stay with us! We hope to see you again soon.

Hi Patrick, We're glad you enjoyed our large sized guest rooms and we hope to see you again soon!

Thank you for your review, Lisa! We hope to see you again soon.

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Hi Patrick,We are glad you enjoyed the large sized of our guest rooms! We hope to see you again soon.

Hi Andrew,Thank you for your review! We are sorry to hear our doors were very loud when closing. They are meant to have an airtight seal and therefore close a bit louder than standard doors. Hope to see you again soon!

Hi Steve,We are glad our property was easy for you to find! We hope to see you again soon.

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

Good morning Daniel and thank you for your feedback. Unfortunately, we at a hotel level cannot make changes to reservations booked via a third party website, like Expedia. The terms and conditions you accept when booking a room are Expedia's. I do apologize for any inconvenience this might have caused.

Hi Amy,Thank you for your review! We are glad you enjoyed your stay and our team's service. We hope to see you again soon.

Hi Jill,Thank you for your review! We are glad you enjoyed your stay and found our beds comfortable. We hope to see you again soon!

We are glad you enjoyed your stay! We hope to see you again soon!

Hi Jesse,We are glad you enjoyed your stay with us! We hope to see you again soon!

Hi Jennifer,We are glad you enjoyed your stay with us! We hope to see you again soon!

Hello James,Thank you for your review. We are sorry to hear that you did not find getting to our location accessible enough for your stay. As for the breakfast not being complimentary, unfortunately we do not provide complimentary breakfast as it is not part of the Hilton Garden Inn brand standards. We hope to see you again for another chance to make your next stay better and brighter.

Hi Catherine,We are so glad to see you enjoyed your stay with us! We hope to see you again soon!

Hi Fabiola,We are so glad you enjoyed the amenities of our property during your stay! we hope you were able to enjoy our breakfast options once you realized you had complimentary breakfast included in your reservation. We hope to see you again soon!

Hi Michel,We are glad to hear you enjoyed your stay with us! we hope to see you again soon for another pleasant stay.

Hi Brian,We are glad you enjoyed your stay with us, and we hope to see you again soon!

hi Karen,We're glad you enjoyed your stay with us! We hope to see you again soon!

Hi Willy,We are glad to hear our proximity to the airport made your stay! We hope to see you again soon!