Khách sạn gần Công viên nước Otter Cove tại St. Charles

"Property is going through a remodel"

"I booked this room for location, price on a last minute price/availability needed stay, and after reading reviews that were positive. Unfortunately, I’m not sure what the positive reviews were based on. If it was on the bed alone, I agree, it was a clean place for me to lay my head for 7 hours. But the entire hotel was old, the rooms are in desperate need of repairs and cleaning. The bathroom ceiling was full of black mold. And for a non-smoking hotel, the hallways all reeked of cigarette smoke....

"This property was very clean everywhere. Beds were comfortable room was large. Great atmosphere in this hotel. Breakfast was included and provided plenty of options. Definitely would pick this hotel again."

"The man at the front desk was a joke! Not welcoming, not kind. Never even a grin."

"This was my 3rd stay in this hotel. Each time it has been clean, terrific staff, great breakfast, nice beds etc. This is the best hotel in St.Charles. Also great area to walk to shopping."

"We stayed at the Comfort Inn Geneva in a room with a king bed and sofa bed, booked for four people (2 adults and 2 children). Unfortunately, our stay got off to a disappointing start. When we arrived, only the king bed had been made. The sofa bed hadn’t been pulled out or prepared, and we were told housekeeping had already left for the day. We had to pull out the sofa bed ourselves—which was quite dirty—and request sheets and blankets so we could make the bed for our children. The hotel is very...

"Toilet was dirty had black rings arou"

"Room we received had ceiling leak and moldy smell. Bed was awfully uncomfortable and bathroom shower was dirty. Curtains were torn and dirty. Very disappointed and would not ever stay here again."

"Pro: The room was spacious and clean. I love the fact that we had a microwave and fridge in the room. The bed was super comfy as well. Con: On several occasions we hard a dog barking and people talking in the hall. We had the breakfast buffet and it was NOT worth it for the money you pay. It was almost $30.00 for two of us. I get a better free continental breakfast at other hotels. "

"Great location. Clean rooms. Nice carpet. Breakfast buffet was a little cramped for the number of guest."

"We had a great stay here. The rooms were clean and comfortable, the breakfast was great, and the staff were super friendly. A great place to spend a night while on the road!"

"Staff is very helpful but the condition of the corridors were the worst, it was smelling bad from entry to room. On page ther mention availability of basic room items including utensils likes Pan etc, which wasn’t provided, not even detergent or anything. Sofa in the room was dirty and had smell, bedrooms were fine. Bathrooms were ok. Breakfast means just muffins and oat bars were there with coffee and tea, which is ok at that price , but overall not a very happy experience to live there with...

"Good"

"Beautiful “new smelling scented” hotel. Casino was packed, seemed fewer slots available- maybe because of the amount of players that day. Complimentary drinks was not as accessible- someone goes around with a drink cart rather than a permanent soda/coffee station. Long line for the asian restaurant- chinese food was okay. did not try other restaurants. Enjoyed the food court though closes earlier than expected. No pool- but spa available. Could not control Temperature panel in room- was not...

"Amenities"

"The bed was very comfortable and the room was okay - at least I felt safe. However, checking in was awkward because I arrived 20 minutes before check-in time and was told by someone at a kiosk that they needed to see if the room was ready and would call me. So I had to sit in my car and they never called me. So I had to go back in and find out. Normally, hotels will let you check-in a little early, since most people check out early too. There were no table lamps, so I had to get out of...

"Great staff"

"Arrived and did not have towels, had to wait for laundry to be completed. Bed was essentially a cot with a beat up chair in the corner. Visible dust buildup on tops of walls. Saw many small black bugs throughout visit, then on last day saw multiple cockroaches. Front desk operated on limited hours and when they were there, did not acknowledge guests."

"Decent place, easy access off the freeway, dining close by and a good breakfast. Only complaint, walls are thin. We had a adjoining room and the doors have zero sound blocking"

"Great staff, good restaurant and incredibly comfy bed"