Verified
2/10 Terrible
Priscila
23 Nov 2025
Priscila
Stayed 3 nights in Nov 2025
HOTEL EL ENCANTO
2.0 star property
Travelers can grab snacks at the on-site convenience store before heading out to explore the nearby wildlife attractions - a perfect home base for animal lovers.
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Photo gallery for HOTEL EL ENCANTO
HOTEL EL ENCANTO provides a welcoming retreat with proximity to the zoo. Guests stay connected with in-room WiFi while having access to a grocery/convenience store for essentials. The 24-hour front desk ensures assistance is always available throughout the stay.
Reviews
6.06.0 out of 10
Popular amenities
- Pet-friendly
- Parking included
- Free Wi-Fi
- Housekeeping
- 24/7 front desk
Room options
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Showing 6 of 6 rooms
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Family Double or Twin Room, 2 Bedrooms
- Sleeps 5
- 2 King Beds
- Free Wi-Fi
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Senior Room
- Lagoon view
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free Wi-Fi
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Exclusive Room
- Lagoon view
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
- Free Wi-Fi
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Design Room
- 2 bedrooms
- Sleeps 2
- 1 King Bed
- Free Wi-Fi
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Standard Room
- Sleeps 2
- 1 Queen Bed
- Free Wi-Fi
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Honeymoon Room
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
- Free Wi-Fi
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About the area
Located in Otumba, HOTEL EL ENCANTO is near theme parks. Santa Lucía Quinamétzin Paleontological Museum and Casa de Morelos are cultural highlights, and some of the area's attractions include Animal Kingdom Theme Park and Reino Animal Conservation Center. Apipilpark and Parque Acuatico Vito Spa are also worth visiting. Make sure you don't miss outdoor adventures like mountain biking and hiking/biking trails. Visit our Otumba travel guide
C. Manuel Hernández, Otumba, Méx., 55900
What's nearby
Teotihuacan Archaeological Site29 min drive - 15.4 km
Pyramid of the Moon33 min drive - 14.6 km
Pyramid of the Sun36 min drive - 14.6 km- Animal Kingdom Theme Park24 min drive - 15.0 km
- Reino Animal Conservation Center24 min drive - 15.4 km
Getting around
- Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)52 min drive
Restaurants
- Pastes Kikos7 min drive
- San Pablo Escamoles, Barbacoa, Quesadillas)5 min drive
- Pancita y más El Dorado5 min drive
- El Campirano8 min drive
- Punto Y Coma9 min walk
About this property
HOTEL EL ENCANTO
Hotel near a zoo
HOTEL EL ENCANTO provides a corner/local shop and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
- Free self-parking
- Smoke-free property and a 24-hour front desk
Room features
All guestrooms at HOTEL EL ENCANTO offer comforts such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
- Bathrooms with free toiletries
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi
Parking and transport
- Free self parking on site
- Free RV/bus/lorry parking on site
- Limited on-site self parking
Food and drink
- Couples/private dining
Family friendly
- Grocery/convenience store
Conveniences
- 24-hour front desk
- Grocery/convenience store
- Shared refrigerator
Guest services
- Housekeeping (daily)
- Proposal/romance packages
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Free toiletries
- Private bathroom
Entertainment
- Flat-screen TV
Food and drink
- Free bottled water
Policies
Check-in
Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of MXN 200 per pet (varies based on length of stay), plus a one-off cleaning fee of MXN 100
Welcoming dogs only
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MXN 200 per day.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
Optional extras
- Pet fee: MXN 200 per pet (varies based on length of stay) plus a one-off MXN100 cleaning fee
- Rollaway bed fee: MXN 200 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property is also known as
HOTEL EL ENCANTO Hotel
HOTEL EL ENCANTO Otumba
HOTEL EL ENCANTO Hotel Otumba
Frequently asked questions
Is HOTEL EL ENCANTO pet-friendly?
Yes, dogs are allowed at this property. There's a fee of MXN 200 per pet, per day. A cleaning fee of MXN 100 also applies.
How much is parking at HOTEL EL ENCANTO?
Self-parking is free at this property.
What time is check-in at HOTEL EL ENCANTO?
Check-in start time: 1:00 PM; check-in end time: anytime.
What time is check-out at HOTEL EL ENCANTO?
Checkout is at noon.
Where is HOTEL EL ENCANTO located?
Situated in Otumba, this hotel is within 9 miles (15 km) of Pyramid of the Moon, Palacio de Quetzalpapálotl and Teotihuacan Archaeological Site. Pyramid of the Sun and Animal Kingdom Theme Park are also within 9 miles (15 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
HOTEL EL ENCANTO Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0
Cleanliness
8.8
Staff & service
5.4
Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
10 - Excellent
0
Rating 8 - Good. 2 out of 4 reviews
8 - Good
2
Rating 6 - Okay. 1 out of 4 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 4 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 4 reviews
2 - Terrible
1
Reviews
Verified
8/10 Good
Israel
16 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Israel
Stayed 1 night in Mar 2025
Verified
6/10 Okay
Carla
27 Dec 2024
Disliked: Property conditions & facilities
En general bien solo para dormir
Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Carla
Stayed 1 night in Dec 2024
Verified
8/10 Good
Kevin
19 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Kevin
Stayed 1 night in Feb 2024