4/10 - Kém
Patrick, Yakima
18/08/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The exterior of the property has a decent parking lot. That’s about it. During my stay, my key card wouldn’t work. I got a new keyboard twice. Only to find out that the lock wasn’t working, so the door lock was reading that the door was already unlocked, which is why the key wouldn’t work. All I had to do when the door was fully shut, and the handle did not move up or down as if it were locked, was push inward and the door would pop open. I stayed for four days, leaving all my items in the room basically open to anyone who decided to push the door a tiny bit. The front desk staff were somewhat friendly, but every single one of them sat on a chair and played on their phone by the window behind the front desk. I wasn’t greeted coming in and out of the hotel, I wasn’t told thanks for staying with us, or anything during check out. I told them about the door issue I had and they just said “what room? ok thanks.” I let them know I was checking out and it was more of just a grunt letting me know they heard me. The hotel room itself, had a window air conditioner that ran constantly because it could not keep the room cool. The thermostat on the wall was broken. The tanning the restroom was broken. The fire sprinklers had big holes around them as if they were installed and then never made to look decent. The lighting in the room was minimal at best. The shampoo ran out day 2 of day 4. There was no safe in the room. The musty thick air never went away in the hallways or the room.
Patrick
Lưu trú 4 đêm vào Tháng 8, 2025