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"Beautiful hotel nice staff love it"

"Great! Would stay here again."

"Could be great with some policy changes. Room was totally fine (but paper thin walls), buffet totally fine (though vegetarians are basically stuck with the salad bar every meal), location was nice, pools are beautiful when actually open. The main issue with this place is that they put hideous brown fencing around the pools whenever they're not open, and they don't open until 10am even in summer (by which time kids will have been up about 3hrs), which means you're sat at breakfast looking out onto what looks like an ugly construction site. They're also a bit lazy and on cool days when they think not many people will want to swim, they only remove a couple of the fences at the pool steps, leaving an eyesore all day! We understood the safety reasons for the fences, but they need to be removed at sunrise every day without fail and left off until sunset, with the lifeguard hours matched accordingly. It really ruins the experience of the hotel and could be fixed so easily. Evening entertainment is low-budget karaoke, pub quiz, magic show etc. The one and only bar has 25 tables for about 150 rooms so get there early as most people don't fit and had to leave, either heading into Nerja or spending the evenings in the room. Overall, currently feels like a cheap and cheerful 2 or 3-star hotel, but could so easily be much better! Fix the fencing times, add hot vegetarian options at the buffet, and create an alternative evening bar / cafe area. Not sure if we'll ever go back. "

"Wonderful stay. My spouse and I absolutely loved our time at Palacio de Santa Inés. The staff were incredibly kind and helped us with several needs (laundry, cab services, off-the-path tourist spots, and finding less touristy and more local shopping places, to name a few). The staff was also multilingual (I heard English, Spanish, French, and German all from the same concierge for example), which was not a requirement for us in booking but very impressive. The breakfast was delicious and quite varied for a hotel offering. The units have AC (which is not common among others this historic in town) that worked well during the time of year we visited. The hotel is beautiful and a great example of Spanish city palace design. The room was fantastic. Ours in particular was modeled after Nasrid decor and was absolutely beautiful. We loved our time here and will definitely be staying here again on our next trip to Granada. "

"Great location, great staff. Lovely room"

"Tranquillité et près de tout. Suggère fortement 👍"

"Awesome location near tourist attractions and Tapas bar. The property is a little outdated but is clean and staff friendly"

"The hotel was remarkably quiet and clean. The service was top notch. The location was ideal. The breakfast was incredibly delicious. We would definitely stay here again if our travels bring us back to Granada. "

"Great rooftop bar "