4/10 - Kém
Ricquel
Đi cùng gia đình
21/12/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was nice.
I was told via email that I could check in at 11 am. I could not, I had to wait until 2pm to check in because there were zero king beds available. The room that we received first had filthy carpet. The carpet needed to be cleaned. My family had white socks going in and by the time we were out the bottom of our socks were dark grey. There were spill splatters on the wall. Black mold was forming in the bathroom. The curtain track was literally hanging from the ceiling. I have a toddler and that is pretty dangerous. There was hair on a few of the towels. I told a young woman at the check in desk about the towels and the curtains. She gave me new towels and said she would send maintenance up.
Maintenance arrived to the room about 30 min later and was under the impression that the handle was broken but then I showed him the curtain track was hanging. He spoke with the front desk and arrived with new to another room key. So we moved. The second room had a smaller couch but it was better.
Dog poop was on the gravel and turf areas where kids could possibly play.
Overall, the rooms need to be updated.
Ricquel
Lưu trú 1 đêm vào Tháng 12, 2025
