Khách sạn Hồ Palmer

"Just another anonymous hotel. Nothing special. Cleaner than others."

"There had been a room fire before we arrived and the windows were all boarded up on one side of the motel. Ice machine was broken. There was coffee thermoses in the for morning complimentary coffee but the lobby doors were always locked. There was no mini fridge, coffee maker, or microwave in our room. When we requested to exchange our dirty towels for clean ones we were met with reluctant disdain. Overall one of the worst stays ever. You cannot even see mountains from anywhere on property. The...

"When I got there, I was checked into a very dirty room once got changed. The whole lounge area when you walk in was trashed. I’ve been to many Hilton properties and never have I experienced this from a Hilton property."

"Only one elevator was working on our day there and it was a really bad inconvenience because there was a line to get on it."

"Very nice front desk, very helpful since we checked in a little earlier. Breakfast was decent. Room had everything we needed with a complete kitchenette."

"Great breakfast offerings. Extremely friendly and helpful staff. Exquisitely clean facilities and room."

"I loved the room and the staff. This was a great couple of days."

"My room was quiet and AC worked well. I could sort of see the mountains but "Mountain View" is a bit of a misnomer given the way the hotel is oriented. I was in room 211 and there was a crater in the mattress closest to the door-- it really needs to be replaced. I liked the fridge and microwave and coffee maker. I liked that there was a nice desk and a sitting chair. The water in the sink and shower never got very hot, but it was warm. Staff was very friendly and helpful and hotel was well...

"All good no complaints"

"Good hotel"

"Staff was wonderful! Grounds are beautiful. Will definitely be back to explore more!"

"Location was good and parking was ok. The breakfast was very limited. They had waffles but no syrup, cereal, yogurt and bagels. The carpets down the halls were very dirty. The room was ok but in three nights no one cleaned our room so our trash was overflowing."

"The best room I have stayed in for years."

"The hot tub wasn't working for the 4 days we were there. The pool was open the day we arrived. The pool was down the next 2 days but they did get it up and running on the 2nd day 2 hours before the pool was closed for the night. They refused to do a partial refund for our trip. The front desk people are extremely rude and unprofessional. To get housekeeping to come vacuum or what not you have to call the front desk to let them know you want housekeeping services. Not sure why because they dont...

"We have stayed here several times. It is dog friendly which helps us a lot. The staff is friendly and helpful."

"Hands down the best experience with hotel staff I’ve ever experienced. These folks seem to love their job and the people they work with. The friendliest staff I’ve ever encountered. It was a great stay because of the staff alone but then add a clean, comfy room and great breakfast. It was 10/10. Management is doing great."

"Pet friendly, staff is attentive."

"We came from Cleveland to Denver and reached Colorado Springs at 12am. But we were not able to checkin as the registers were closed. We were not informed earlier about this. Because of this we were roaming around multiple hotels for a room availability at midnight with kids and finally got a room around 2:30am. We tried calling the customer service but they are not available. We don’t even have no clue if our money will be refunded back or lost. Terrible experience"

"Nice hotel like all Hyatts we have stayed in. Only downside was the lack of free onsite parking - they only have valet which is $32 a night plus tips. You have to download an app to pay for street parking. Walkable to the park and restaurants, but be aware of your surroundings."

"Clean and well taken care of."