4/10 - Kém
Kristil
Đi cùng thú cưng, Đi cùng bạn đồng hành
06/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We walked into our room and heard the dog bark next door through the adjoining door and then heard the owners tell the dog to be quiet. We could hear everything they said. My husband went to the front to change rooms-the staff was very accommodating. Got to the new room and noticed the small TV and power supply protector where the TV, microwave, and refrigerator were all piggy backed in to the one plug. It was Thanksgiving and we were heating up our left overs when the power overloaded. From that point on - the TV worked for brief periods, we ate cold food, and the refrigerator leaked all over the floors. My husband was very frustrated and did not want to have to change rooms again so we did not report it. While running the sink and allowing the water to heat up, the sink overflowed. When we went to check out the following morning, my husband reported all the issues. The front desk person did not apologize or really acknowledge the lack of basic amenities. We live local and like to support the local businesses but I cannot recommend them. As a smaller business owner, I would like to know if my team is not meeting my customer service and quality expectations.
Kristil
Lưu trú 1 đêm vào Tháng 11, 2025
