2/10 - Tồi
Reena Morgan
Đi cùng gia đình
21/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a really terrible time as when we arrived at the airport despite having a comfort room and free shuttle bus service and having messaged the hotel several times via Expedia we had no response and had no shuttle bus arranged for us.
Spent much of the first night at the airport trying to find our bus to no avail and calling the hotel repeatedly. No response from the hotel several times and once we got through we were find no shuttle was arranged for us as the lady receives thousands of emails apparently when I said I had messaged several times to book it and asked them to confirm several times.
There was no compensation. As gold Expedia customers they said we could not get 20 percent off food at the hotel as they could not see that we were gold members.
They also put us in the nosiest room on the first floor with kids club just underneath with kids shouting and the dining area for breakfast open in the early hours so noisy keeping us awake every morning when we just wanted to chill . The luggage room was also just opposite our room so when people left the hotel whatever time of night or morning we got woken up. It was terrible.
Breakfast staff Samira and Anita and Kytiacos were so lovely but everybody else was cold and unfriendly especially the horrible lady at breakfast with a coloured pinky headscarf with tonnes of makeup who looked like a fly emirates air stewardess who accused us of stealing food from breakfast and said she would look in our bag. Horrible
Reena Morgan
Lưu trú 7 đêm vào Tháng 4, 2025