4/10 - Kém
SERKALEM
07/09/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I don’t even know where to start about this hotel. I am also surprised with the 10/10 reviews. In our room, you could hear all the noises from the road, such as cars honking. You can’t even change your clothes in the room, because the non-see through curtains do not fully close, and people can see you from the building across. For a simple request, you have to call many times. The person who checked us in didn’t even tell us where the elevator was. Their restaurant is only open til 2:30 PM. We went to the bar to eat dinner and sat down for 20 minutes with no one acknowledging us and we decided to leave. The lobby area was crowded when we were there. We didn’t even get a chance to sit in the lobby.
Also, give yourself time for check out process. The luggage help didn’t show up after many calls. The receptionist, Isabelle, had to help us with the luggage. Overall this hotel is far away from 5 stars. Save your money and go somewhere else.
SERKALEM
Lưu trú 4 đêm vào Tháng 9, 2025