Trượt băng
Kiểm tra phòng trống

Nhận xét về The Lodge at the Mountain Village by ASRL

3 out of 5
The Lodge at the Mountain Village by ASRL
1415 Lowell Ave, Park City, UT

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 230/851 nhận xét" "
Đánh giá 8 - Tốt. 257/851 nhận xét" "
Đánh giá 6 - Được. 174/851 nhận xét" "
Đánh giá 4 - Kém. 104/851 nhận xét" "
Đánh giá 2 - Tồi. 86/851 nhận xét" "

7,8/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Pedro

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The place is old, no renovations, there is no front desk so everything has to be done over the phone. Still, it is ok.
Lưu trú 5 đêm vào Tháng 3, 2024
Management trả lời vào 11/04/2024
Thank you for the review and comments Pedro. We appreciate it.

10/10 - Xuất sắc

Tamara, Dallas

Thích: Sạch sẽ
Lưu trú 5 đêm vào Tháng 2, 2024
Management trả lời vào 07/03/2024
Thank you for the kind review Tamara. We appreciate it!

10/10 - Xuất sắc

Stacey

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
property was conveniently located close to shops and dining
Lưu trú 4 đêm vào Tháng 2, 2024
Management trả lời vào 22/02/2024
Thank you for the great review Stacey! We are glad you enjoyed your stay.

8/10 - Tốt

Theodore

Đi theo nhóm
Thích: Sạch sẽ
The unit was perfectly clean. Access was great and the heat and hot water were great! There is only one closet and one above the counter kitchen cabinet. Very few pots and 6 sets of dishes.
Lưu trú 5 đêm vào Tháng 1, 2024
Management trả lời vào 01/02/2024
Thank you for the review and comments Theodore. We appreciate it!

10/10 - Xuất sắc

Weishuang

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 1, 2024
Management trả lời vào 22/01/2024
Thank you so much for the great review! We are happy you enjoyed your stay.

10/10 - Xuất sắc

Mercedes

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 12, 2023
Management trả lời vào 04/01/2024
Thank you so much for the kind review Mercedes! We hope to see you back again soon.

4/10 - Kém

JOANNA

Đi cùng gia đình
Lưu trú 5 đêm vào Tháng 12, 2023
Management trả lời vào 28/12/2023
Thank you for the review Joanna. We always appreciate feedback and would welcome any comments elaborating on the issues you had during your stay. If you'd like to discuss, please reach out to our Guest Services line. Thanks!

8/10 - Tốt

charlie

Lưu trú 3 đêm vào Tháng 12, 2023
Management trả lời vào 23/12/2023
Thank you for the review Charlie! We appreciate it.

10/10 - Xuất sắc

Jennifer

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
As first time visitors this place was VERY accommodating. I chose this place due to the fact that there was no snow in the east & we had a friend who has never skied... However, it was WAY too overpriced for a group of non-avid skiers & certainly not all the lifts were operating. The shuttle from the airport was $140--ONE WAY! ---literally feel raped with the cost of lift tickets, food at certain restaurants were ridiculous- Pizza & Noodle on main street- $30 for tortellini & Alfredo- NO MEAT, Go to fresh market & make a full meal for your family at that price ...But just like Disney, the place was packed & people payed-(roll eyes of ridiculousness).. The accommodations we stayed at were great & had all the amenities we needed. There is a Fresh Market within walking distance but I would recommend the bus or car service if you have an abundant bags of groceries. Bus service is free to many locations.We had a really nice time but I will never return when I can get lift tickets in PA & NY for over half the price...
Lưu trú 3 đêm vào Tháng 12, 2023
Management trả lời vào 24/12/2023
Thank you for the review and comments Jennifer. We are glad you enjoyed your stay at The Lodge!

4/10 - Kém

Dave

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Management trả lời vào 22/02/2024
Thank you for the review Dave. We always appreciate any feedback we can get.

2/10 - Tồi

Inho, South Jordan

Lưu trú 1 đêm vào Tháng 11, 2023
Management trả lời vào 28/12/2023
Thank you for the review Inho. You are more than welcome to give our Guest Services line a call to discuss any issues you had.

2/10 - Tồi

Michael

Đi cùng gia đình
There is no human at check-in. You enter your name in a kiosk and an envelope comes out. We were dispensed the wrong key. Much smaller unit than we reserved with not enough beds. No one on site to help. We corrected it for the next night but were exhausted from travel and slept on couch.
Lưu trú 2 đêm vào Tháng 11, 2023
Management trả lời vào 06/11/2023
Thank you for the review and comments Michael. We apologize again for the issues you had. We will use this as a learning experience and do better in the future. Hopefully the compensation we gave you help to make up for your frustrations.

2/10 - Tồi

David

Lưu trú 3 đêm vào Tháng 10, 2023
Management trả lời vào 24/12/2023
Thank you for the review David. We are always happy for the opportunity to better serve our guests. We appreciate the feedback.

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, tiện nghi phòng
The check in process is very confusing. The rooms are nice and updated but we had to request a room change since there was such a stong smell of mold. The pool was closed which was very disappointing. Other than that our stay was nice.
Lưu trú 1 đêm vào Tháng 10, 2023
Management trả lời vào 28/10/2023
Thank you for the review and comments. We will use them to improve the guest experience moving forward.

2/10 - Tồi

Jaxon

Lưu trú 1 đêm vào Tháng 10, 2023
Management trả lời vào 28/10/2023
Thank you for the review Jaxon. Any additional information would be helpful, so that we may work to improve our guest experience.

2/10 - Tồi

Jesse

Lưu trú 1 đêm vào Tháng 9, 2023
Management trả lời vào 28/10/2023
Thank you for the review Jesse. Any additional information would be helpful, so that we may work to improve our guest experience.

10/10 - Xuất sắc

Bernadette

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Management trả lời vào 08/09/2023
Thank you for the great review Bernadette! We are happy you enjoyed your stay.

10/10 - Xuất sắc

Brooke

Lưu trú 1 đêm vào Tháng 8, 2023
Management trả lời vào 14/08/2023
Thank you for the great review Brooke. We are happy you enjoyed your stay and hope to see you back soon.

8/10 - Tốt

Rodney

Đi cùng gia đình
Thích: Sạch sẽ
Summer one night stay at The Lodge
The check-in process was well explained in the email communication sent after booking. We stayed in building B which was okay however the view out of the window was a parking lot and not the mountains, like we had a choice. The room was very clean and the furnishings were comfortable. As this is a ski hotel and mainly used in the winter, our stay was in the summer and they supplied an in-room A/C unit which was quite noisy. The television was a perfect size and awesome picture quality however I was unable to figure out how to watch local channels and the guide left in the room was useless. Although the video and information literature about obtaining a WiFi password was provided, no WiFi password was given. I had to call the number and the person who answered had a very strong foreign accent which didn't help in writing down the password. She did suggest to text me the password which was a great idea. No hotel keys given. Room door and access from the garage or into building B required either a nine or six numbered code provided. It helped me to take a picture of this information on my phone. Another note, the scenic beauty was amazing but this is a mainly a winter resort. All most all restaurants in the resort didn't open until 10 or 11 for breakfast. If you're an early riser, you need to drive into town for a cup of coffee or meal. With so many options in Park City, we won't be staying here again.
Lưu trú 1 đêm vào Tháng 7, 2023
Management trả lời vào 14/07/2023
Thanks for the review Rodney. We appreciate the feedback.

6/10 - Được

Melissa

Lưu trú 4 đêm vào Tháng 6, 2023
Management trả lời vào 18/07/2023
Thank you for the review Melissa. We always appreciate feedback.

10/10 - Xuất sắc

Aaron

Lưu trú 1 đêm vào Tháng 6, 2023
Management trả lời vào 19/06/2023
Thank you for the great review Aaron! We really appreciate it and are glad you had a good experience.

2/10 - Tồi

Matthias Michael

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My unit was B152 (in the B building). The wall treatments were peeling the the unit was dark. The bed mattress was thin and not comfortable. The floor was old and had splinters. The fireplace was malfunctioning and too loud to operate. Management did not respond to service questions or reviews. Definitely would not stay here again.
Lưu trú 1 đêm vào Tháng 1, 2023
Management trả lời vào 11/06/2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

10/10 - Xuất sắc

Diana, Kingston

Lưu trú 3 đêm vào Tháng 1, 2023
Management trả lời vào 11/06/2023
Thank you for the kind review. We hope to see you back soon!

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ
Disappointing
Disappointing. The property has a great location (at the base of the mountain), but for the price charged the cleanliness of the unit and conditions of the kitchen appliances and bathroom were very disappointing. For instance (among other issues), we found an open pack of chocolate from another guest in one of the shelves and both the fridge and the shower made a disturbing noise. When we got there, front desk did not find our reservation and did not put any extra effort to find it. Instead, we had to prove we had booked it to get any help. Parking is free, but I got a 50 bucks ticket between returning the parking permit to the front desk and getting back to my car to travel back home (it took me less than 15 minutes to do it). Front desk and management said (quote) “it was not their problem” because “they do not manage the parking lot”. There should be at least a fifteen minutes tolerance…
Lưu trú 5 đêm vào Tháng 12, 2022
Management trả lời vào 11/06/2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

6/10 - Được

Benjamen

Thích: Tiện nghi phòng
Not again.
Holes in the carpet. Long black hairs in the shower and on the shower walls. Toilet does not flush well. Outdated furniture and fixtures. Customer service was good but they need to change some internal processes to eliminate me having to call 4 times. They were nice when I called but I shouldn’t have had to call.
Lưu trú 1 đêm vào Tháng 12, 2022
Management trả lời vào 11/06/2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

8/10 - Tốt

Sing

Thích: Sạch sẽ
We only stayed one night. But my husband noticed there were bugs inside our room. The bathroom toilet has very little water pressure, but i guess the place we got was older and still under construction.
Lưu trú 1 đêm vào Tháng 9, 2022

6/10 - Được

Matt

Đi cùng gia đình
Easy and convenient, but older. Not built with ac or functional windows. The place had a makeshift and very loud in-room ac unit that woke us several times. And it was still hot even when outside temps were in the low 60s.
Lưu trú 1 đêm vào Tháng 8, 2022
Julia C. trả lời vào 18/08/2022
Thank you for your detailed feedback on you recent stay. Sorry to hear about the challenges you had with the AC, we will address the issues immediately with our maintenance department. We are glad though that the place was easy and convenient for you. Thank for staying with us and we hope to see you again in the near future.

8/10 - Tốt

Gina

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The condo was very spacious and unique architectural windows. That being said, there were no blinds or coverings for the many windows. Each morning, the sunlight woke everyone up way too early. Any kind of window coverings would of been helpful.
Lưu trú 3 đêm vào Tháng 7, 2022
Julia C. trả lời vào 08/08/2022
Thank you so much for your review, we are delighted to hear that you found our accommodations spacious and unique. We will be sure to share your comments regarding windows with the unit owners. Thank you for staying with us and we hope to welcome you back in the near future.

8/10 - Tốt

Carlos E

Lưu trú 5 đêm vào Tháng 3, 2022

10/10 - Xuất sắc

helen, new york

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient location, clean, spacious. Just one small suggestion-the dishwasher need an update. Overall very good experience.
Lưu trú 5 đêm vào Tháng 3, 2022

2/10 - Tồi

Maxim

Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old Looks different than the website Only Good thing is clean and good parking
Lưu trú 6 đêm vào Tháng 2, 2022

6/10 - Được

James

Thích: Tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Location to the ski lifts was great. Waste trucks making a racket each morning at 6am was not so great. Furnishings were in poor condition. For the overnight/stay rate this property it did not provide comparable comfort.
Lưu trú 3 đêm vào Tháng 2, 2022

2/10 - Tồi

Chris

Không thích: Sạch sẽ, tiện nghi phòng
Awful experience on many levels
Awful experience. From parking the car, checking in, room quality to WiFi, it was just terrible - and I travel extensively. Great location, but I would not recommend to anyone.
Hotel charges $400 if parking pass not returned. This is how easy it is to find.
Lưu trú 1 đêm vào Tháng 1, 2022

6/10 - Được

Brieanna, Panama City

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Can’t get any closer to the lifts! But I had someone knock on my door at 11PM looking for a dog and I had housekeeping enter my room at 9AM when I was in the bathroom.
Lưu trú 1 đêm vào Tháng 1, 2022

2/10 - Tồi

Arturo

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Confusing check-in process. Unclear directions regarding parking pass. No garbage collection. Murphy bed is uncomfortable. Only redeeming quality is the amazing ski/in out.
Lưu trú 5 đêm vào Tháng 12, 2021

4/10 - Kém

brett

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lots of noisy deliveries at 5 o’clock AM. Plumbing Problems Maintainance needed on Fossetts and slow drains. People who do not stay there drive their Vehicle in the garage get dressed for skiing then a designated driver takes the car out the garage. Causing lots of congestion.
Lưu trú 2 đêm vào Tháng 12, 2021

8/10 - Tốt

Kathy

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
The Lodge at Mountain Village
Room 147 was very spacious and the hide-a-bed was surprisingly comfortable. Very clean and nicely updated. Large kitchen and bathrooms. Front desk hours were pretty unreliable. Our last day there (a Friday) the front desk was closed all day.
Lưu trú 1 đêm vào Tháng 12, 2021

6/10 - Được

Allyn

Đi theo nhóm
Không thích: Sạch sẽ
Hard to find place to Check in and Check out
It was hard to find a place to check in and parking. Also I had hard time finding a place to return parking permit
Lưu trú 1 đêm vào Tháng 11, 2021

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
the room was a little dated and the bed was not very comfortable it’s a very confusing property as well. we checked in after hours and it took a while to find the correct parking area and then our room.
Lưu trú 2 đêm vào Tháng 11, 2021

10/10 - Xuất sắc

Kylee

Lưu trú 1 đêm vào Tháng 11, 2021

6/10 - Được

Tiffany

Lưu trú 1 đêm vào Tháng 11, 2021

2/10 - Tồi

Mike

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi phòng
The photos I reviewed when I booked the room and what I actually got where two different things
Lưu trú 1 đêm vào Tháng 10, 2021

2/10 - Tồi

Jeffery

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
THE PROPERTY IS VERY WELL MAINTAINED. WE MADE OUR STAYCATION IN THE FALL SO THE SCENERY WAS GREAT. THE CHECK IN PROCESS WAS NOT FUN AT ALL. WE STAYED IN A COMPLETELY DIFFERENT BUILDING THEN WE CHECKED IN AT AND FINDING THE ENTRANCE TO THE OTHER BUILDING WAS A CHALLENGE.
Lưu trú 2 đêm vào Tháng 10, 2021

4/10 - Kém

Riley

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2021

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ
Okay-ish Overall
Older property with confusing check-in, parking and map. Our unit was remodeled nicely and very clean/comfy, but the entire property still had an "old" feeling. Water pressure and pipes were loud, patio was small, hallways to condo were not remodeled. Great location for summer fin in Park City, however.
Lưu trú 1 đêm vào Tháng 8, 2021

10/10 - Xuất sắc

Brett

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2021
Julia C. trả lời vào 23/08/2021
We are delighted to see your positive feedback for The Lodge. Thank you for staying with us and we appreciate your feedback. Come back soon for another awesome experience.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great location! The summer activities such as alpine slide, etc are right there. Also walking distance to Main Street. We had the sliding door open and were apparently too loud while playing a game with our kids and the police came. Don’t plan on making ANY noise after 9:30 pm. Otherwise, it was great!
Lưu trú 1 đêm vào Tháng 7, 2021

6/10 - Được

Ryan

Thích: Sạch sẽ
Không thích: Tiện nghi phòng
Lưu trú 2 đêm vào Tháng 7, 2021

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, so close to everything.
Lưu trú 2 đêm vào Tháng 7, 2021

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall the property is good; location is great and within walking distance of fun activities and Main Street. The room was very nice; clean, spacious, comfortable with good amenities. My only complaint is our specific room was on the corner of the property above the bus stop. Buses are noisy! They also run late and start early. Request a room away from the road!
Lưu trú 1 đêm vào Tháng 7, 2021