Khách sạn Pecan Grove , Richmond

"Overall it was a good stay. A little noisy sometimes with foot traffic through the hallway and the above room. And the gym was nice but didn't have anything available to sanitize the equipment."

"Staff was excellent but 1) only one elevator was in service, 2) A/C was never as cool as we set it to be, 3) beds were not very comfortable; too soft for my liking and 4) the rooms are dated, 5) toiletries were lacking. But I think it was ok overall. "

"No hot water. A/C not working. Avoid this place!"

"My mother, sister and I rented a lake view room with a king size bed and pull out sofa couch and everything was very comfortable and enjoyable. The staff was very friendly and accommodating and went above and beyond to make our stay wonderful!!! Will definitely be recommending the Hyatt Houston in Sugarland."

"Great customer service"

"Kitchen"

"It was mediocre, staff was EXTREMELY rude and disrespectful and the bathroom wasn’t that clean"

"Yes parking felt very safe ."

"Nice staff. Good for an older hotel. Worth the price. "

"The updated room was very nice. I appreciated the newness of everything. The floor never seemed.like it was completely clean. The shower, while very lovely, was very slick and there was nothing to hold onto. As a senior citizen I did not want to fall. Also, when I.booked the room I did not realize that this was more of a "motel" style facility with no enclosed doors. I was disappointed that each room door opened to the parking lot. Lastly, there were, what seemed like some noisy children jumping...

"Yes breakfast was very good and staff excellent service "

"Breakfast was great! Yes, the parking was safe and well lit"

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"This property is not what you would expect from Hyatt. It is VERY dated and needs a total update. First, there was no hot water for 36 hours after we arrived. Mold in the bathroom the for would not close. All the furniture is chipped and scuffed. The lamps had broken switches and did not work. Wallpaper coming of the walls in the hallways. They did give us a new room after complaining to the front desk. Expedia negotiated a comp for the first night of our 3 day stay."

"Great breakfast. But the bathroom smell awful"

"The first thing that greeted us through the lobby doors was a giant cockroach that scared my young daughters. The rooms were standard and okay. But upkeep and maintenance has not been maintained. The lid of the ice bucket was broken, corner wall protector was falling off the wall. The mirror of our room was dirty and chipped on the edges. The worst was that the toilet would flush, but not drain properly. As for the pool, it had a lot of dead bugs and tree parts and leaves. The ground around the...

"This was a great little hotel. Seemed like it was still new and just opened, everything was clean and maintained. No elevator FYI, stairs only at each end of the building. Continental breakfast option was a make your own waffle and cereal with milk additions to the regularly stocked coffee machine, juice machine, bottled water, fruit and granola bar selection that is always available in the front lobby. Staff is friendly, helpful, and courteous. I asked for a DND sign after our first night and...

"Had a small issue with the temperature of the water when we got there. Went to the front desk for a solution and with no issue they relocated my husband and I to a different room and it was perfect! I enjoyed my stay here and will definitely return to this location for not only the staff, but it was centered perfectly to where everything and everywhere was just a 5 to 10 minutes drive tops. "

"Staff is on point"