Khách sạn Penhold

"Bathtub was either stained or dirty! Staff were great and breakfast was definitely good."

"Jacuzzi tub is the best! Nice comfy beds and pillows."

"Largest hotel in Sylvan Lake, it is directly across from the beach areas. Excellent coffee shop (Freude) onsite."

"Easy check-in, clean room, convenient location"

"We noticed in the morning once the bedding had been disturbed that there was what looked like throw up on the side of the undersheet and mattress, and on the wall. I told the person at the desk as we were checking out, and showed him a picture. He said he would get the manager to call me, that never happened. I couldn’t eat the breakfast thinking if that was their standard of cleanliness I wasn’t taking a chance, which was the reason I chose that hotel."

"Good location. Appreciated the fridge and microwave. Bed mattress firm and comfortable. The staff were very friendly and helpful. I requested a pet free room due to a recent asthma flare up and they were very accommodating. The big negative for me was the very strong scented cleaning products. We had to air out the room so it wouldn’t affect my breathing. The strong smell lingered in the lobby. Anyone who is allergic or sensitive to smells would have a problem with it. The soap and shampoo also...

"Included breakfast was minimal... only dry items like cereal and fruit, no hot food such as eggs, meat, pancakes or waffles. Needed extra pillows... they had none (only 2 pillows per bed were in room), no extra blankets. One bed was good other was so soft that we rolled to the middle bc bed kind of folded from weight. A/C was so extremely loud that it sounded like there was a helicopter in our room. No shampoo or conditioner, no cups for coffee maker in room, no coffee either. Do not recommend,...

"We reserved and paid for a junior suite. We were presented with a Dbl Queen room instead. We were given a roll away cot that took up any extra room that it had. We notified them of a leaking toilet--that was fix satisfactorily--but there was no way to contact front desk and the room had no phone. We were there for 3 nights and it seemed like we were bumped for some teams that were occupying all the ground floor suites. Friends of our had also booked a suite for the same reasons as us (5 ppl) and...

"The air conditioning was now working. Was 26 when I got there and stayed the same all night. The shower filled up the tub as the diffuser was not working correctly."

"Stay was great! Bed was comfy, ac wad lovely and the shower pressure was amazing!!!! All staff was friendly and sweet, especially the lovely young man who checked us in!"

"I found the hallway and our room smelt like dog! The washroom was in horrible condition. So gross, so dirty!! This hotel has absolutely no care in maintenance."

"Staff was very friendly and extremely helpful! Breakfast was hot, delish and clean area - thank you for a great stay!"

"Clean and quiet"

"noisy elevator"

"Easy to get to, location close to restaurants, gas stations. Clean rooms and common area. Hot breakfast is typical selection, coffee and tea available 24 hours. They accommodated my pet free room request."

"The room rate was great and comfortable!"

"It was extremely dirty and we did not feel safe. Did not end up staying there that night."

"The breakfast was very good. The air conditioning unit was rather noisy and the mattress was definitely on the firmer side. The staff was very friendly and helpful and the room clean and neat."