6/10
I was coming out from an ICU discharge for 5 broken ribs and when we got to the hotel there was no elevator and he put us in the highest floor. After discussing the situation he put us in the 2nd floor which was better but not good enough given the high level of pain. Many trips up and down for my 70 year old husband to get our things in and out of the room. That is the ONLY reason for my 3 stars.
Jesus
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