"The hotel is location is great. I stayed 4 nights in the Superior King Room on th 12th floor, it was spacious and clean, bed was good but pillows can be better. However the toilet paper is very hard and rough, I have expected better for this kind of hotel.
Last day the housekeeper forgot to give bathtowels, I called the receptionist and requested for new ones, but she seems not believing me and want to check first. I found it very strange, why would I lie about it. She did sent someone, then the housekeeper wants to check again in my room. Then I feel offended, not sure why they want to keep checking and searching for something there is not there. That's waste of my time.
Most of the staff are friendly and nice, but there was a staff who quite has a big mouth, stopping me to appraise the piano on the first level, well there were no sign that guests are not supposed to play on it, I apologised for playing it. but he seems very upset and kept saying that is not meant for play and only decoration. That's very rude of him, if you don't want people to touch it then don't put the piano there. As a world traveller pianos are put in airports, train stations, malls etc for piano users.
These last two points kinda ruin my mood during the stay, very unfortunate."
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