Phòng Suite, 2 phòng ngủ, bồn tắm thủy lực (1 King Bed) | Két bảo mật tại phòng, bàn, khu vực làm việc phù hợp cho laptop

Nhận xét về Holiday Inn Express Hotel & Suites PERRY, an IHG Hotel

2.5 out of 5

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 324/569 nhận xét" "
Đánh giá 8 - Tốt. 144/569 nhận xét" "
Đánh giá 6 - Được. 45/569 nhận xét" "
Đánh giá 4 - Kém. 35/569 nhận xét" "
Đánh giá 2 - Tồi. 21/569 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

William

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The entire ordeal was very much so horrible checking into the property after 3 Hour Dr. to be told that there was $100 deposit for the night when I wasn’t given that information after calling to make sure the reservation was still effective and that they knew I was coming in and would be a late check-in to arrive at the property Without a physical debit card to place the deposit for the night stay as from what I understand is $100 deposit for in town rentals not out of town guests so I ended up sleeping in my vehicle being that I did not have access to an ATM or my physical card to withdraw money at 2 AM in the morning I’m very dissatisfied with this property
Lưu trú 1 đêm vào Tháng 4, 2024
Teri / FOM trả lời vào 24/04/2024
We are so very sorry you had problems checking in. Most hotels do require an incidental hold or a deposit upon arrival. It is also posted on the Expedia Website that a government-issued photo ID and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. I hope you will still consider IHG Hotels & Resorts for your future travels. Again, we sincerely apologize and hope you have a good day.

10/10 - Xuất sắc

antone

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms were very nice and clean! Breakfast good also
Lưu trú 8 đêm vào Tháng 2, 2024
Teri / FOM trả lời vào 17/04/2024
Thank you for your perfect rating! It is very much appreciated and will be used as a source of encouragement and motivation. It is so nice to hear when we get it right. We're thrilled to know that you had a nice, clean room and we are glad you enjoyed the breakfast selections. Hope to see you again.

10/10 - Xuất sắc

Bob

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was good
Lưu trú 1 đêm vào Tháng 3, 2024
Teri / FOM trả lời vào 30/03/2024
Thank you so much for your 5-Star rating. 5 out of 5 is what we strive. ;) We are truly happy you had a nice stay and hope to see you again.

8/10 - Tốt

Peter J Bradley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Teri / FOM trả lời vào 30/03/2024
Thank you for taking the time to give us a great review. We are so glad that you consider Holiday Inn Express & Suites in Perry, Florida in your choices when it comes to lodging. We are happy you had a nice stay. Hope to see you again.

10/10 - Xuất sắc

wava

Nice stay enjoyed the breakfast!
Lưu trú 1 đêm vào Tháng 3, 2024
Teri / FOM trả lời vào 23/03/2024
Thank you for taking the time to give us a 5-star review. We're happy you had a nice stay and enjoyed our hot buffet breakfast. We hope to see you back real soon!

8/10 - Tốt

Parzana

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
Teri / FOM trả lời vào 19/02/2024
Thank you so much for four out of five stars. We are so glad you enjoyed your stay and hope to see you back really soon!

10/10 - Xuất sắc

Matthew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really appreciate the staff for allowing us to do early check-in as we were traveling 4 hours for a funeral. It was a great stay. The staff were friendly and the facility is really nice.
Lưu trú 1 đêm vào Tháng 2, 2024
Teri / FOM trả lời vào 12/02/2024
Thank you for the 5-Star rating. We strive to provide guest satisfaction, and I’m very glad you had a great stay considering the circumstances for your travel. We're so happy to hear that you found our staff to be accommodating and helpful. We hope you get a chance to stay with us again.

10/10 - Xuất sắc

Ryan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 11/02/2024
Dear Ryan,Your positive rating is much appreciated and will be used as a source of encouragement and motivation in our continued efforts to better our hospitality.It is a pleasure to serve guests like you, and we look forward to your return.Sincerely,Hotel Manager

6/10 - Được

Jacqueline

Lưu trú 1 đêm vào Tháng 2, 2024
Teri / FOM trả lời vào 06/02/2024
Thank you for taking the time to let us know how your stay was. We sincerely appreciate your business and hop to see you again.

10/10 - Xuất sắc

Alley, DRACUT

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Teri / FOM trả lời vào 06/02/2024
Thank you so much for your 5 out of 5 star review of our hotel. We sincerely appreciate it and hope to see you again.

10/10 - Xuất sắc

Frederick

Lưu trú 1 đêm vào Tháng 1, 2024
Teri / FOM trả lời vào 29/01/2024
Thank you so much for the Excellent rating. We are so glad you enjoyed your stay. Hope to see you again.

6/10 - Được

Tracy

Đi cùng gia đình
Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager trả lời vào 11/01/2024
Dear Guest,Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well.From an improvement point of view, we look for specific areas of your experience that need improvement.Sincerely,Hotel Manager

8/10 - Tốt

Michael

Đi theo nhóm
Nice
Lưu trú 1 đêm vào Tháng 12, 2023
Teri Johns/FOM trả lời vào 30/12/2023
Thank you for taking the time to give us a 4 star review. We are happy you had a nice stay and hope to see you back really soon!

8/10 - Tốt

Larry

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Overnight stay on a road trip. Quiet, clean, and comfortable.
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager trả lời vào 29/12/2023
Dear Guest,Thank you for sharing your experience! We're pleased to hear that your overnight stay was quiet, clean, and comfortable. Providing a peaceful and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager

10/10 - Xuất sắc

Tam

Lưu trú 1 đêm vào Tháng 12, 2023
Teri Johns/FOM trả lời vào 30/12/2023
Thank you for taking the time to let us know how your stay was. We are so glad you had a great one and hope to see you back really soon!

8/10 - Tốt

Sharon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Teri Johns/FOM trả lời vào 30/12/2023
Thank you for letting us know about your stay. We sincerely appreciate your business.

10/10 - Xuất sắc

Betty

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager trả lời vào 29/12/2023
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Alan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 29/12/2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Michael

Teri / FOM trả lời vào 06/02/2024
Thank you for taking the time to let us know how your stay was. We sincerely appreciate your business.

8/10 - Tốt

Rebecca

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Convenient stay along the way
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager trả lời vào 18/12/2023
Dear Guest,Thanks for your feedback! We're glad you enjoyed your stay with us. We do our best to make sure every customer has a wonderful experience, and we're happy to hear that we were able to exceed your expectations.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Valerie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel Manager trả lời vào 11/02/2024
Dear Guest,Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

2/10 - Tồi

Kay

Lưu trú 3 đêm vào Tháng 11, 2023
Hotel Manager trả lời vào 27/12/2023
Dear Guest,We regret that we were unable to provide you with a satisfying experience this time. Although we made an effort to make each guest's stay with us unique, we regretfully fell short. We'll take action to make things better, and we're hoping you'll come back soon so we can make things right.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Harold

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 18/12/2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.

2/10 - Tồi

Kay

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The room has mold and a very bad wet smell
Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Manager trả lời vào 18/12/2023
Dear Guest,We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business.Sincerely,Hotel Manager.

6/10 - Được

Andre

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No towels available. We checked in 4 guests and had 2 towels. We ask for extra 2 towels and they were out. They said check back in the morning . The next day same story, another guest also asked for extra towels and same answer.
Lưu trú 2 đêm vào Tháng 10, 2023
Teri trả lời vào 09/10/2023
Thank you for bringing this matters to our attention. Your feedback is crucial to us, and we take these issues seriously. Rest assured, we will investigate and address this issue promptly to improve our services and facilities. We hope to have the chance to make it up to you in the future.

4/10 - Kém

Angel

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
The bed was dirty sheets had blood spots on them, floors in room were dirty and the wall in The shower were dirty! No linen available only had. Wash cloth and 2 towels! The people that worked there responded with no we do t for anything you ask! The food for the breakfast was horrible watered down juices and the pancake machine didn’t work! No napkins they were out! However true bed was very comfortable!
Lưu trú 2 đêm vào Tháng 10, 2023
Teri trả lời vào 09/10/2023
Thank you for taking the time to give us your feedback. I apologize about your experience. I do have notes where you requested more linen and were given a set of sheets and two pillow cases. We were not aware of any other issues. We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team.

2/10 - Tồi

Daniel

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
FILTHY ! Literally NO housekeeping!
Filthy.. absolutely filthy, ZERO room housekeeping the entire week I had to endure ! I will never stay at that location again ! I have pictures of what I was forced to deal with, that I intend to share on social media. I want corporate to contact me ! They should be embarrassed ! Had to clean the toilet upon arrival. De-conned everything that was in room when I got home. No excuse for this after paying $150 a night
5 days of getting my own towels from front desk
Upon arrival
Upon arrival
After 5 days
Lưu trú 6 đêm vào Tháng 10, 2023
Teri trả lời vào 09/10/2023
I am sorry to learn about your experience with our housekeeping department. We have notes where the guest came to the front desk for towels but we were not aware of any problems with the cleanliness of the room upon arrival or any issues with housekeeping. Thank you for bringing these matters to our attention. We greatly emphasize such concerns and are fully committed to addressing them. Again, we do apologize for any inconvenience or issues during your stay.

10/10 - Xuất sắc

anderia

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2023
Teri trả lời vào 27/09/2023
Thank you so much for your lovely review of our hotel!

10/10 - Xuất sắc

Frank

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 05/09/2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Clean and comfortable
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager. trả lời vào 24/08/2023
Dear Kevin, Thank you for the kind words! We're so glad that you had a great experience at our hotel. We are always looking for ways to improve our services and ensure that our guests have the best time possible. We hope to see you again soon!Sincerely,Hotel Manager.

10/10 - Xuất sắc

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 24/08/2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly and the facility was very clean
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager. trả lời vào 17/08/2023
Dear Lisa,Thank you for your kind comments regarding our staff. The fact that you appreciate them as much as you do is very encouraging. It is our pleasure to host guests like you, who help us go the extra mile toward guest satisfaction. We will be looking forward to welcoming you back soon.Sincerely,Hotel Manager.

8/10 - Tốt

Bernd

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 17/08/2023
Dear Guest,We're so glad you enjoyed your stay with us, We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager

10/10 - Xuất sắc

Angela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Our Tiime
Our stay was great.Everything was real nice. The staff was friendly and very helpful.
Lưu trú 3 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 17/08/2023
Dear Guest,Thank you for your kind remarks about our employees. We take great satisfaction in the assistance we offer, so we are overjoyed to learn that our efforts have left a lasting effect on you. We look forward to having the chance to say welcome back to you soon.Sincerely,Hotel Manager.

2/10 - Tồi

Robert

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything about the first room was dirty not to mention the a/c didn’t work! Once I convinced the lady at the front desk to move us to a new room it wasn’t much better to say the least. No towels dirty bed linens and overall a terrible experience
Lưu trú 2 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 13/07/2023
Dear Guest,We are sorry you had a challenging experience during your stay. We strive to provide excellent customer service for every guest and will continue to work on improving our processes accordingly. We have forwarded your comments to our team. We will look into the matter and take appropriate action.We hope that you will give us another chance in the future.Sincerely,Hotel Manager.

8/10 - Tốt

Timothy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, Comfortable, Great Staff, Good truck and trailer parking available. No restaurant For Dinner at night. Had to leave property at night after all day travel, just to eat. Everything in this small town closes early for dinner.
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 08/07/2023
Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 06/07/2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.

4/10 - Kém

Marvin

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed at this location one year ago and they were finishing remodeling the motel at that time so I overlooked a lot as I knew they were rebuilding. Staying there this year the remodel is done but the place is in complete shambles. Trash everywhere all the time , overflowing trash cans at all times , dirty towels piled in the hallway that stayed there my entire 2 day stay. After my first nights stay my room was not tidied up or replenished with towels and coffee etc . Also the pool area is not secured and the locals for miles around come and go to use the pool as their own. I believe the staff knew them and allowed it. This was my second stay at this location and it will be my last. Very disappointed.
Lưu trú 2 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 06/07/2023
Dear Guest,Thank you for your feedback. We are very sorry to hear that your experience was less than pleasant. We take these matters very seriously and will be sure to pass along your comments to the appropriate departments. We hope you will give us another chance to show you how much we value our guests.Sincerely,Hotel Manager.

8/10 - Tốt

Evelyn S

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall a good experience.
Lưu trú 3 đêm vào Tháng 6, 2023
Hotel Manager trả lời vào 06/07/2023
Dear Guest,Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Sincerely,Hotel Manager.

10/10 - Xuất sắc

William

Đi cùng gia đình, Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 6, 2023
Hotel Manager trả lời vào 29/06/2023
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Thomas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Hotel Manager trả lời vào 25/05/2023
Dear Thomas,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager

8/10 - Tốt

Laterica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was clean and suitable for our stay.
Lưu trú 2 đêm vào Tháng 5, 2023
Hotel Manager trả lời vào 10/05/2023
Dear Guest,We appreciate your compliments regarding the cleanliness of our hotel. We strive to provide an excellent experience for all of our guests, and your feedback will help us continue striving towards that goal. We hope that you will choose to stay with us again in the future.Sincerely,Hotel Manager

8/10 - Tốt

Diana

Lưu trú 2 đêm vào Tháng 5, 2023
Hotel Manager trả lời vào 29/05/2023
Dear Guest,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

4/10 - Kém

Janelle

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Keep Driving
This is the second time staying in Perry and hopefully my last as both hotel experiences were not good. This trip I upgraded to Holiday Inn which is usually pretty decent but this location seems to have an issue drying out the rooms as the air conditioner smelled musty and so did the pillows. I get it that it’s Florida but in 2023 you would think hospitality would have it figured out.
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel Manager trả lời vào 08/05/2023
Dear Guest,Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you experienced during your stay. We are acting on each of them with high priority. You can see the changes. Please visit us again.Sincerely, Hotel Manager

6/10 - Được

Harald, Doebriach

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel Manager trả lời vào 18/05/2023
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 - Kém

Larry

Thích: Tiện nghi phòng
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Multi trips to desk for items not stocked like shampoo ect.. Shades not working. Change of room. Staff not apologetic.
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel Manager. trả lời vào 22/04/2023
Dear Guest,Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you experienced during your stay. We are acting on each of them with high priority. You can see the changes. Please visit us again.Sincerely, Hotel Manager

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very comfortable safe and quiet
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel Manager trả lời vào 20/04/2023
Dear David,Thank you so much for your review response! I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Sincerely,Hotel Manager

8/10 - Tốt

Derek

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Overall fine with staffing issues
Overall the stay was fine. Checking in was a challenge as the front desk employee was repairing an A/C unit(as she advised me). I waited(with 3 kids) at least 15-20 minutes for her to return to the desk. The other guest(in line before me) just wanted a towel since none were located in the workout room. She did not have the same patience as I and she stormed off as she was waiting for about 5-10 minutes prior to my arrival.
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel Manager trả lời vào 19/04/2023
Dear Guest,We are sorry you had a challenging experience during your stay. We strive to provide excellent customer service for every guest and will continue to work on improving our processes accordingly. We have forwarded your comments to our team. We will look into the matter and take appropriate action.We hope that you will give us another chance in the future.Sincerely,Hotel Manager

8/10 - Tốt

Kenneth

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel Manager. trả lời vào 08/05/2023
Dear Guest,Thanks for choosing our hotel for your stay and the 4 stars you have given us based on your experience. I hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 - Xuất sắc

sue

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and friendly staff
Lưu trú 2 đêm vào Tháng 4, 2023
Hotel Manager trả lời vào 18/04/2023
Dear Guest, Thanks for your nice comments. Your generosity in appreciating our hotel staff and cleanliness is very encouraging. It is our privilege to host guests like you, who make us go the extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again.Sincerely,Hotel Manager