Dear Neville. Please note you booked a non pet friendly Chalet (non-refundable) that was outlined to you at the time of your booking. You were also told this information via phone and offered another room to accommodate your dogs. However, you refused and your booking was marked as a no show for a non-fundable booking. Please ensure you read the room description and conditions before confirming the booking.

Thank you for your review. Please know we are a tourist park not a hotel so daily linen service is not included. Our WIFI service is Free service but not guaranteed or part of your in room service. This was explained to you at the time of Check-in. Thank you for choosing to stay with us

Thank you for your review Brenda. If you have suggestion how we can improve on our service, please give us call, we would love to hear from you. Thank you for choosing to stay with us.

Thank you for your review and staying with us

Thank you for your 5/5 review and choosing to stay with us.

Hi Kylie, we are really happy to hear you were happy with our team assistance with your after hours check-in. We will ensure your review is passed onto our team. Thank you for choosing to stay with us.

Thank you for your great review Marcus. We look forward to you staying with us again

Hi Ray,Thank you for finding the time to review us. We have no reports regarding any concerns during your stay with us. We would love to hear from you to discuss any concerns you may have had.

Thank you for a your awesome review Megan. We look forward to you staying with us again.

Thank you for your great Review Selina. We look forward to you staying with us again

Dear Martin, We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back

Dear Karen. Thank you for your review.In checking your booking we have no reports from you during your stay with us. Please feel free to call us to discuss your stay so we can rectify any concerns you may have had.

Hi George, thank you for your review. We apologise for the concerns you encountered during your stay with us. We will be addressing this matter with our house keeping team. Thank you for choosing to stay with us.

Thank you for amazing review and recommendation. We look forward to you staying with us again

Dear Pik Yu. The passcode for the after hours access including a site contact number was sent to your mobile number you provided on the morning of your check-in day. The email you provided was incorrect therefore we requested you update your details via phone. If you had contacted the number provided when you checked-in, the code would have been provided to you immediately. We thank you for choosing to stay with us but please ensure your details are correct so matters like this can be avoided.

Hi MichelleThank you for finding the time to review us. We have no reports regarding any concerns during your stay with us. We would love to hear from you to discuss any concerns you may have had.

Hi GordonThank you for your reviewWe look forward to you staying with us again

Hi Hermina,Thank you for taking the time to review us, we are happy to hear that you enjoyed your stay with us. We hope to see you again.

Hi DavidThank you for your review and choosing to stay with us. As per your booking, your accommodation description was outlined at the time of your booking.

Hi CoreyThank you for the awesome 5/5 review. We are really happy to hear you enjoyed your stay and cant wait to welcome you back. Happy Travels

Thank you for your 5/5 review Frank. We look forward to you staying with us again.

Hi SunnyeThank you for your 5/5 review. We are happy to hear you enjoyed your stay with us and our team were accommodating during your stay. We look forward to you staying with us again.

Hi MelindaThank you for your great review. We are happy you enjoyed your stay and our team were accommodating during your stay. Thank you choosing to stay with us.

Hi TerryThank you for your review. We are really happy to hear you enjoyed your stay and we look forward to you staying with us again.

Hi AllenThank you for your review and your recommendation. We are happy to hear you enjoy your stay with us. We look forward to seeing you again.

Hi LeaThank you for your review and choosing to stay with us. We are disappointed you did not enjoy your stay with us and the Free WIFI was not 100% assessible to you during your stay. However, this information is clearly outlined on the room description and website that our WIFI is not part of your in room service. This is your responsibility to ensure the room description and facilities meets your needs before booking. We offered you to use the camp kitchen to access a stronger signal of WIFI however you refused. Every effort was made by our team to assist you once you addressed your concern with us after your check-in.

Hi JohnThank you for your review. We are happy to hear our team were accommodating during your stay and we look forward to you staying with us again.

Hi Ruth, Thank you for taking the time to review your stay with us, we hope to see you again soon.

Hi Colin, Thank you for your review. In checking your room, we could not locate any ants on your departure. We did not receive any complaints about the concerns your raised from yourself during your stay.

Hi JohnThank you for your review. Our park has outdoor seating allocated throughout the park and has a dog exercise area in which is outlined on the park map you were given at check-in. We have substantial lighting throughout the park and is checked nightly by our caretaker to ensure it is all working. Thank you for choosing to stay with us and we look forward to seeing you again

Dear Bonnie, Following up on your review we believe you have reviewed the wrong property. We do not have any such alarms on our property or at any of our accommodation that you have stated. We have no reports of any concerns reported under your booking name.

Thank you Margaret for your fantastic 5 out of 5 review.

Thank you for your great review Allison and choosing to stay with us

Thanks Amanda for the you great review

Thank you for your great review and choosing to stay with us. We look forward to seeing you again.

Thanks for your great review Gall

Hi WayneThank you for reviewWIFI clearly states on our website that this is a free service however is not part of your in room booking therefore not guaranteed. We also explained this to you when you attended the office.Thank you for choosing to stay with us.

Hi ShannaeleeThank you for your review.In checking our cleaning forms, your cabin was cleaned and pre checked prior to your arrival. We have no reports to our reception or after hours service during your stay of 3 days in regards to the concerns you have raised. Please ensure you reports any concerns you may have during your stay so they can be addressed immediately. Thank you for choosing to stay with us.

Thank you for your review Les

Thank you for finding the time to review us

Thank you for your review and choosing to stay with us. We look forward to seeing you again

Hi Veronica, thank you for your review and choosing to stay with us. We are happy you enjoyed your stay and look forward to seeing you again.

Thank you Gall for the amazing 5/5 review. We look forward to you staying with us again

Hi Nga WaiWe are happy to hear you enjoyed your stay with us. We look forward to you staying with us again

Hi AlisonThank you for finding the time to review. We are happy you and your family enjoyed your stay with us. We look forward to seeing you again

Hi Steve,Thank you for taking the time to review us.We look forward to you staying with us again

Hi Doreen. Thank you for your review. We look forward to you staying with us again