Thank you for sharing your experience. We apologize for the inconvenience experienced at check in. As you mentioned, the desk agents were checking on rooms to get you checked in. The parking fee is listed on the website. Please know that we will use your comments to improve the guest experience in the future. We appreciate the opportunity to serve you.

Thank you for sharing your experience. Your feedback is very valuable. I would like to express a sincere apology for the noisy HVAC and other inconveniences experienced during your stay. Your comfort is our top priority. Please know that your experience is the exception and not the norm. We aim to provide the highest level of hospitality. We hope that you will give us a second chance to give you the perfect stay that you deserve. We look forward to your next visit.

Carlos,Thank you for taking the time to share your experience. I would like to start with a sincere apology for the inconvenience experienced upon your arrival. I certainly understand the frustration of not being able to get into your room quickly after a long day. Please know that your experience is the exception and not the norm. We will use your feedback to coach and retrain our team members to improve the guest experience in the future. We hope that you will give us another chance to provide the great stay you deserve. Again, we sincerely apologize and look forward to your next visit.

Thank you for sharing your experience. Your satisfaction is our top priority. Please know that we will use your comments to improve the guest experience at the property. We hope to get another opportunity to give you the great dining experience you deserve.