2/10 - Tồi
Virginia
Đi cùng gia đình
31/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
-Got there and had to wait outside in the cold as the doors are locked and you need a valet attendant to open it for you
-you must give your keys/car to a valet attendant before you can check in as there is no parking
-I went to check in and was told they overbooked and didn’t have any of the room that we booked left and couldn’t issue a refund. Also told there was no way to talk to a manager for assistance. I ended up calling Hilton customer service and was told they actually had 20 such rooms available and all of a sudden the lady at the front desk could find us one.
-the room was filthy and when I went back to the front desk to request clean sheets, the lady who had checked me in (initially denying availability of our room) was behind the wall loudly mocking me to the other lady working
-no hot water in the shower
-a lot of damage to the room including large stains on the carpeting and chairs, the temp control dial in the fridge was removed, chipped walls, etc.
-a man was doing drugs in the hot tub when I went to take my girls swimming, but as the front desk lady had already made it clear she didn’t like me, we decided to just give up on it
-Valet parking is required
Virginia
Lưu trú 1 đêm vào Tháng 1, 2026