2/10 - Tồi
Marrisa
Đi cùng gia đình
22/09/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
From the moment we checked in, this was a nightmare of an experience. The staff at check in was rude and he was very demeaning to my family. When I called to ask about the payment method and questions we had, he very extremely condescending and spoke to me like I was an idiot and was of out of line to even be bothering him. He told me to look at the receipt and then hung up on me. When we first tried to enter the room, the key didn't work and the janitor opened the door. When he opened the door, the floor was black and he UNPROMPTED asked if we wanted him to "mop the floor real quick" for us because of how visibly dirty it was. The bathroom tub was also filed with black debris, there was no silverware or cups, no toilet paper, etc in the suite and when my HANDICAPPED brother went downstairs to ask for some supplies, THE SAME rude man that checked us in tossed my brother a silverware tray and said "oh...this shouldve been placed in your room already. Here." and then dismissed my brother as if it was his fault that he had to come down and ask for things that should've already been in the room. When my brother tried to ask for more toilet paper, he was denied and told that they had restrictions on only giving 1 roll per room (even though there were multiple people staying in the suite for 5 days). Our family is large and we travel alot for business. We realized customer service was nonexistant and we vowed to never stay at this location or any of its affiliates ever again.
Marrisa
Lưu trú 6 đêm vào Tháng 9, 2025
