2/10 - Tồi
Dr. Sophia Sunshine
06/04/2026
Không thích: Nhân viên & dịch vụ
My name is Dr. Sophia Sunshine Vilceus, and I am writing to formally document an incident of discrimination and improper denial of accommodation that occurred when I attempted to check in to a fully paid reservation made through Expedia on April 3, 2026, at the Old City Marriott in Philadelphia.
Despite having a confirmed and fully paid reservation, I was refused check-in upon arrival. During this interaction, Brielle, in the presence of Maria at the front desk and another male front desk employee, verbally agreed that I would receive a full refund for the reservation. However, management has since refused to honor this agreement, leaving me responsible for a charge for services that were never provided. Since February 2026, I have stayed at the Old City Marriott several times due to a series of significant medical and mental health complications, all of which are documented in a GoFundMe campaign that I can provide for reference. In mid-February, I was sexually assaulted in my home, which precipitated a severe mental health crisis. In early March, while staying at the Old City Marriott, I experienced a manic episode related to that trauma. During that stay, I was transported by ambulance from the hotel to the Emergency Department at the University of Pennsylvania. When I arrived to check in on April 3, 2026, I was treated in an unexpectedly hostile and accusatory manner. Brielle immediately approached the interaction as though I had engaged in wrongdoing.
Dr. Sophia Sunshine
Lưu trú 1 đêm vào Tháng 4, 2026
