4/10 - Kém
Rainer, Miami
Đi cùng gia đình và trẻ nhỏ
16/02/2026
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I recently stayed at the SpringHill Suites by Marriott Philadelphia Airport/Ridley Park, and unfortunately the experience fell far below Marriott standards. While the front desk staff was friendly at check‑in, everything declined afterward. Upon entering the room, we found the toilet paper already used, the body wash completely empty (forcing us to shower with shampoo), and the original wall thermostat removed, leaving an open electrical cavity exposed. The walls and furniture were stained, the drawers did not open or close properly, and overall cleanliness was poor. Inside the shower, the lower corners were filled with grime and a brown, slimy residue that was truly unpleasant. Common areas were also poorly maintained. Breakfast was chaotic: limited variety, no restocking of pastries, bread, dairy, or fruit even with an hour left, and the service closed 30 minutes earlier than the posted holiday schedule. A maintenance worker chose breakfast time to replace light bulbs, and housekeeping staff had to use guest elevators with their carts, suggesting the service elevator was unavailable. These issues reflect a serious lack of management oversight and a failure to uphold the basic standards of the brand. I hope upper management addresses these concerns promptly.
Rainer
Lưu trú 1 đêm vào Tháng 2, 2026