6/10
4 adults stayed at this property. I inquired in advance about accommodations for the 4th adult to have their own bed. They noted there was a pullout couch available. In reality it was a futon or the option of a twin size blow up bed. I asked if this can be set up upon arrival by the host. The host denied and said it’s “self set up”When arriving at the stay, when futon was down, there were crumbs and other dirt. This would’ve been caught by the cleaners / host if they setup the bed like I asked.
An uncomfortable amount of dirt was on the futon to sleep on, the host provided no solution to clean this in the moment. The blow up bed was too small for the adult. If we knew the true conditions in advance the 4th adult would’ve made accommodations somewhere else from the beginning. We requested a partial refund, the host gave a refund for 50% of the cleaning fee only. This was very frustrating and unacceptable - especially when we attempted to confirm the bed accommodations prior to booking.
Sade
Lưu trú 2 đêm vào Tháng 5, 2025