- Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bad, bad and bad.
When we arrived at the evening they were no one at the reception and when we called them they didnt answer. We got help from a hotel nearby and the called someone that should come and help us. He could barely speak any english at all. After around three hours we got a apartment to sleep in for the night. We had booked two apartments and we got one! Had to sleep six people in a four people apartment. On top of that it was not even close to what the pictures on the website looked at. We had booked a bigger and more luxorious apartment with jacuzzi on the balcony. The apartment was dirty, no sheets in the bed and dirty and broken towels. When we talked to hotels.com support they even called the hotel and when they started to ask what the problem was they hung up on them and now they refuse to answer. We are trying to get our money back but that will probably not happen. DONT GO TO KATA OCEAN VIEW RESIDANCE.