6/10 - Được
Livia
Đi cùng gia đình
10/04/2025
Is ideal if you want to stay in the main bit which is Patong however the hotel itself is basic.
We stayed 5night and not once the staff replaced our towels despite being asked luckily our room had a washing machine
One evening we decided to have food ordered and delivered to our room which was a disaster
Food came stone cold then the staff was expecting us to use the microwave to reheat food but turned out our microwave didn’t even work!Up until then we had no reason to even use it.We then requested to have the food taken away and a refund which was again difficult had to wait till the next day afternoon to have our money back.
The staff seems lack of understanding what is going on and takes a long time to respond
House keeping does check room daily and make beds etc but that is it we stayed 5night and not once we had any cleaning done or replace of towels
Livia
Lưu trú 5 đêm vào Tháng 4, 2025
