Hiên

Nhận xét về Quality Inn Pittsburgh Airport

2.5 out of 5
Quality Inn Pittsburgh Airport
7011 Steubenville Pike, Oakdale, PA

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 177/623 nhận xét" "
Đánh giá 8 - Tốt. 202/623 nhận xét" "
Đánh giá 6 - Được. 131/623 nhận xét" "
Đánh giá 4 - Kém. 69/623 nhận xét" "
Đánh giá 2 - Tồi. 44/623 nhận xét" "

7,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Stephanie

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
The night manager that checked us in on May 14 was awesome and friendly. The morning desk clerk was disengaged and nearly nonverbal.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Stephanie, Thank you for sharing your experience with us. We appreciate your kind words towards our night manager and will address your feedback regarding the morning desk clerk with the appropriate team members. Our goal is to ensure all guests receive outstanding service during their stay.

8/10 - Tốt

Lilian, DDO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast was nice
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Lilian,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 - Tồi

Nicole

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was the dirtiest hotel I have ever stayed in.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Nicole, We appreciate your feedback and regret to hear about your experience. Should you wish to discuss your stay further, please contact our management team directly. Your insights are valuable for our continuous improvement.

4/10 - Kém

Derek

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property does look or feel like its been upkept for years
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 06/05/2024
Hello Derek,We appreciate your feedback and regret any inconvenience experienced. Guest satisfaction is a priority for us, and we will share your comments with our team for further improvements. Feel free to reach out to our management for any further concerns you may have.

10/10 - Xuất sắc

Elise

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very friendly. Restaurants are close by which os great when you don't know the area.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello Elise,We're delighted that you found our staff friendly and enjoyed the convenience of nearby restaurants during your stay. If you need further assistance or information about local dining options for your next visit, please don't hesitate to reach out.

10/10 - Xuất sắc

Stephanie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love how close it is to airport for us
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 04/05/2024
Hello Stephanie,We're delighted to hear that our proximity to the airport was convenient for your travels. Your comfort and convenience are always our top priorities. If you have any other feedback or require further assistance, please don't hesitate to reach out to us.

10/10 - Xuất sắc

Dylan

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 08/05/2024
Hello Dylan,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team is delighted to have provided you with excellent service and we hope to welcome you back soon for another fantastic stay.

2/10 - Tồi

Sarnai

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Sarnai,We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly with any further details about your stay, so we can address your concerns promptly.

10/10 - Xuất sắc

Eliezer

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gave a very good breakfast
Lưu trú 8 đêm vào Tháng 4, 2024
Manager trả lời vào 10/04/2024
Hello Eliezer,We are delighted to hear that you enjoyed our breakfast offerings during your stay with us. Guest satisfaction is our top priority, and we strive to provide a memorable dining experience for all our visitors. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

4/10 - Kém

Timothy

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
The first thing that hit me this time when I walked into the hallway to the rooms was a strong smell of pot. I didn’t smell it when I got into my room but it was like someone was smoking right there in the hall. However, I said something to the front desk person when I arrived about eating vegan and gluten free, and that limits what I can have for breakfast. Low and behold the cook in the morning had a plate of fried potatoes waiting for me. How wonderfully considerate of her.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 29/03/2024
Hello Timothy,We're sorry to hear about the odor you encountered in the hallway. We're glad to know our team was able to accommodate your dietary restrictions with a thoughtful gesture at breakfast. Our staff aims to make each guest's stay as comfortable as possible. We appreciate your feedback and hope to welcome you back in the future.

2/10 - Tồi

Leyland

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If I could give it a 0 I would. Wish I could get my money back. Please do not stay at this hotel. Super disgusting, dirty and very outdated.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Leyland,We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out directly to management with any concerns so they can address them promptly. Your comments will be shared with the team for further review.

6/10 - Được

SANDy

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The bed and shower were great but I reserved a handicapped room and ended up with a commode that was knee high with no safety rails.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 18/03/2024
Hello SANDy, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team to ensure better service in the future. We encourage guests to contact management directly for any specific room requirements to be accommodated appropriately.

10/10 - Xuất sắc

Kimberly

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staff. Nice rooms.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 06/03/2024
Hello Kimberly,We are delighted to hear you enjoyed the friendliness of our staff and found our rooms to be pleasant during your stay. Your feedback is greatly appreciated, and we hope to welcome you back for another great experience in the future.

10/10 - Xuất sắc

Sina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 20/02/2024
Hello Sina,We are delighted to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

2/10 - Tồi

Albert

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer service was non existent
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Albert,Thank you for sharing your feedback with us. We appreciate your thoughts and apologize for any disappointment you may have experienced with our customer service. We strive to provide excellent service and will make sure to address this internally.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 01/02/2024
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to see that you rated our hotel a perfect 10! We strive to provide excellent service and a comfortable experience for all our guests. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

8/10 - Tốt

April, St Clairsville

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to the airport and easy to get to. Pet friendly.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 01/02/2024
Hello April,Thank you for choosing our hotel and sharing your feedback. We're glad to hear that our convenient airport location and pet-friendly policies were to your liking. It was a pleasure hosting you and your furry friend, and we hope to welcome you back on your next visit to the area.

10/10 - Xuất sắc

Alejandro

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 20/01/2024
Hello Alejandro,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had a fantastic experience during your time here. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another wonderful stay!

10/10 - Xuất sắc

Edward

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 01/02/2024
Hello Edward,Thank you for making our hotel of your choice. Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 - Tồi

kimberly, pittsburgh

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk Lady Anna very unfriendly not only when calling did she hang up on me and the Expedia guy but at check-in her attitude was just as bad. Rooms are disgusting. Booked 3 rooms all 3 had mold rings inside toilets, they must never use a toilet brush, one room the toilet had poop on the seat and pubic hair and pee on the porcelain. All rooms smelled like pee, carpets was disgusting, doors was dirty, microwaves had sticky hand prints all over them, wouldn't even think to open it. Just beyond disgusting.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 08/01/2024
Hello kimberly, We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback seriously and will address your concerns with our team to ensure a higher level of service is provided in the future. Thank you for bringing this to our attention so we can take the necessary steps to improve the cleanliness and overall guest experience.

8/10 - Tốt

Keith

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the park and fly package
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 13/12/2023
Hello Keith, Thank you for your feedback! We are delighted to hear that you enjoyed our park and fly package. We strive to provide our guests with convenient and hassle-free options for their travels. We appreciate your kind words and hope to welcome you back again in the future for another pleasant stay.

10/10 - Xuất sắc

Doug

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 13/12/2023
Hello Doug,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. Should you ever find yourself in the area again, we would be honored to welcome you back.

10/10 - Xuất sắc

Joanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 05/12/2023
Hello Joanne,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We would greatly appreciate the opportunity to further discuss your concerns with management.

8/10 - Tốt

Dana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Parking at no additional charge
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 29/11/2023
Hello Dana,We apologize for the inconvenience you experienced with the parking. We regret any misunderstanding, but our parking fees are clearly mentioned on our website. We value your feedback and will share it with our team for future improvements. Please reach out to our management for further assistance.

6/10 - Được

Carlos

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 21/11/2023
Hello Carlos, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We value your rating and will use it to improve our services.

2/10 - Tồi

Ronald

Đi cùng gia đình, Đi cùng bạn đồng hành
Having a ceiling dripping toilet water from the room above mine. Had to try to sleep. No other room available.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 16/11/2023
Hello Ronald,We apologize for the inconvenience you experienced during your stay. We understand how important a comfortable and peaceful environment is for our guests. We appreciate your patience in dealing with the situation and hope that it did not significantly impact your overall experience. Should you have any further concerns, please reach out to our management team directly.

4/10 - Kém

Patricia

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place is very old and in desperate need of some TLC.
Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 15/11/2023
Hello Patricia, Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience caused during your stay. We value your comments and will take them into consideration as we strive to continually improve our property.

10/10 - Xuất sắc

Roseanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely love the ladies at the front desk. They were very welcoming and accommodating... Its Quiet, in the perfect location. About 10 minutes from the airport and 20-30 minutes from downtown depending on traffic. Overall had a great time. Thank you ladies
Lưu trú 2 đêm vào Tháng 11, 2023
Manager trả lời vào 16/11/2023
Hello Roseanne,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our front desk team provided you with a warm welcome and excellent service. It's great to know that you found our location convenient and enjoyed your stay overall. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 - Tốt

Erin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great atmosphere with quick and easy shuttle service for early morning flights.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 16/11/2023
Hello Erin,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's atmosphere and found our shuttle service convenient for your early morning flight. We appreciate you taking the time to share your positive experience with us. Safe travels and we hope to welcome you back soon!

2/10 - Tồi

MICHAEL

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Toilet not functioning
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 15/11/2023
Hello MICHAEL, Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced during your stay. We encourage guests to contact our front desk immediately when such issues arise so that our team can promptly address and resolve them. We value your feedback and will use it to improve our overall guest experience.

10/10 - Xuất sắc

Kathleen

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Able to get a preferred room and frie dly and efficient front desk staff
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 12/11/2023
Hello Kathleen,We're delighted to hear that you were able to secure a preferred room during your stay and that our front desk staff provided friendly and efficient service. We strive to ensure that all our guests have a comfortable and enjoyable experience. If you have any future travel plans, we would love to welcome you back to our hotel.

10/10 - Xuất sắc

Anne-Marie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly clean room good breakfast
Lưu trú 2 đêm vào Tháng 11, 2023
Manager trả lời vào 11/11/2023
Hello Anne-Marie,Thank you for your kind words! We are thrilled to hear that you found our staff to be friendly and enjoyed a clean room. It's also great to know that our breakfast met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 - Xuất sắc

Kathleen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always convenience for those of us on the north shore when we have an early flight
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 05/11/2023
Hello Kathleen,Thank you for choosing our hotel for your accommodation needs. We're delighted to hear that our location was convenient for your early flight. We appreciate your feedback and hope to welcome you back in the future.

2/10 - Tồi

Thomas F.

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Room was supposed to be non-smoking, yet there was an ash tray on the bedside table. Went to put food in the mini fridge and there was an open soft drink can inside. Would not have stayed if arrival was earlier and definitely won’t stay there again.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 04/11/2023
Hello Thomas F.,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we will investigate and address the issues mentioned to ensure a better experience for future guests.

6/10 - Được

Robert

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The person at the front desk at check in was excellent. However the property is below Quality Inn standards and not what we have come to expect from Choice Properties--or Quality inns. We did not have a car and there was no food service wirthin miles. The nearby pub was closed on Sunday but we did not know thta in advance although we did ask that question
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 14/10/2023
Hello Robert ,It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

6/10 - Được

Dawn

Đi cùng bạn đồng hành
Staff was very friendly however, bathroom was not very clean. Hair on floor in corners and on tub.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 28/10/2023
Hello Dawn,We apologize for the inconvenience caused by the cleanliness issue in the bathroom. Our housekeeping team has been informed to ensure that this does not happen again. Thank you for bringing this to our attention.

4/10 - Kém

David

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We reserved a room with a king size bed but were given on with a queen size bed and was told that was what available.Room had not been thouroughly cleaned ,there was a used coffee filter and coffee hanging out of the coffee maker, used soap sitting on the bathtub, and the rug looked like it had not been vacunmed in days.Altogether a very disappointing stay.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 30/09/2023
Hello David,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 - Được

John

Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 28/09/2023
Hello John,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - Tốt

Kelly

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 26/09/2023
Hello Kelly,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - Tốt

VERONICA CRISTINA

Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 23/09/2023
Hello VERONICA CRISTINA,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - Xuất sắc

Tammy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the only complaint is the breakfast needs more options im not a sausage eater and that was the only breakfast meat served and the eggs were cold
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 21/09/2023
Hello Tammy ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

2/10 - Tồi

Josephine

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
My room was disgusting. The carpet was filthy, hadn’t been vacuumed, no tissues and barely enough toilet paper. This is unacceptable for $120.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 20/09/2023
Hello Josephine ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - Kém

Lynn

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Reasons not to stay a Quality Inn in Pittsburgh.
Took over 15 minutes as I continually called out for someone at lobby desk so I could check in. Not having a response I telephoned the hotel and finally someone came out. My room was changed because housekeeping was so far behind. I agreed to accept a king size bed instead of two separate beds. I was told no additional charge. How about that. They weren't going to charge me for their incompetence. Bathroom needed repairs. No tissues in room. I asked woman in hall who was housekeeping for tissues and was told they were completely out of them. I said I'll take a roll of toilet paper she said were out of that too. she then went into a room and brought me a roll of toilet paper. When checking out this morning, again no one at front desk. The cost of the room was ridiculous. I've stayed in other hotel much cleaner and nicer that yours for much less.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 19/09/2023
Hello Lynn ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 - Tồi

Joseph

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Checked in, room was not ready. When we returned at night the room door was left open and the room half cleaned with no sheets or towels. Front desk staff was nice however he was a replacement employee from another hotel in the chain and had no ability to process a refund. No one from the hotel when contacted can refund.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 16/09/2023
Hello Joseph,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to airport lots of parking comfy bed. Could hear a lot of traffic
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 16/09/2023
Hello Mary,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our bed and your comments about our parking. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - Tốt

Kris

Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 04/10/2023
Hello Kris,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - Xuất sắc

Christina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 13/09/2023
Hello Christina,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - Tồi

Trey

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When i got here, the manager told me my room was not ready and needed to be cleaned and that I should go to my concert and when I got back, it would be ready. but it wasn't. no sheets, trash not taken out. sink not working. terrible experience
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 13/09/2023
Hello Trey, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 - Được

Teresa

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Needs major renovation especially the bathroom. Broken tiles on floor and shower
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 11/09/2023
Hello Teresa,Thank you for being a valued guest and for providing us the feedback regarding our shower and your comments about our renovation. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 - Xuất sắc

Heather, Patton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice location, the lobby which is what is pictured is up to date and modern looking yet the rest of the hotel is older, not bad. Parking at night was difficult due to trucks parking.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 11/09/2023
Hello Heather,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.