Nhà và căn hộ du lịch tại Platt

"We had to make more than 3 calls and spent 1h on the phone just to get someone to speak to us and only later to give us the key to apartment. We than waited another 10min for the landlord to turn up. Beds in apartment were below standard and with horrible, bad quality mattresses. The daily rate charged was quite expensive given the poor quality of beds and matresses. That is not quality, but unacceptable state of affairs. This was also sold as THAMES VIEW APARTMENT, yet even though apartment...

"Arrived at the property and called to check in. Was told that property was closed for refurbishment and I had to go to a different property managed by them 15 minutes away. Got there and room was minimal and bare. Host was nice but it wasn’t an aparthotel as the original one was advertised as. I left and booked a night at a local Travelodge instead. "

"Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...

"Unable to check in and spent hours infront of property. Sent ID's to complete check in procedure only to be told no rooms available. Also address is not correct and you will be taken to an office and not an apartment. BE CAREFUL "

"Second stay here whilst working in London (In a different apartment this time) again perfect for facilities, location, comms and convenience, will happily book again "