Dear Claudine,Thank you for the time taken to share your experience of staying with us.We regret that the persistent invitations to join the vacation club were not to your liking, and we are sorry for any inconvenience caused by the service at our pool bars. Our aim is to ensure all guests are comfortable and attended to, and we will continue striving for excellence in this area.We are thrilled to hear that you enjoyed the abundant wildlife on our property, as well as the convenient proximity to the refreshing activities at Xcaret park. It brings us great joy to know that our staff's friendliness contributed positively to your experience and that you appreciated the variety of nightly entertainment we provide.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Todd,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Jennifer,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that our unique jungle setting contributed positively to your experience. It is a feature we are very proud of and one that many guests find enchanting.However, we regret that our à la carte restaurants did not meet your expectations. We constantly aim to deliver a wide array of dining options and culinary delights that cater to all our guests' preferences. Your satisfaction with our buffet offerings is greatly appreciated, and we will continue to uphold the quality there while striving for improvements in our specialty dining venues.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear guest,Thank you for taking the time to share your review.I would like to clarify that while staying at our hotel you was duly compensated with a certificate for a future stay, the certificate was given to you by one of our commercial area managers Mr. Rey Martin. On the other hand I would like to clarify that for safety and health reasons guests are not allowed to take food from the restaurants, however, you were provided with complimentary room service throughout your stay.We are very concerned that despite of several efforts, we unfortunately failed to please you during your stay. Kindest regards,

Dear Mark,Thank you for taking the time to share your review.We regret to hear about the delays you encountered during your stay, as we strive to offer timely and efficient service. Concerning the shuttle service wait times, we understand that any inconvenience in transportation within our resort can affect the overall experience. We are deeply saddened to learn that this aspect did not meet your expectations.On a brighter note, we are pleased to hear that the cleanliness of your room was up to the high standards we set for ourselves. It is always our aim to provide a comfortable and clean environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Estimada Sofia,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Dear Guest, Thank you for taking the time to review your stay.We regret to hear that certain aspects of our hotel did not meet your expectations, particularly regarding the condition of the hotel and the room amenities. Your comfort is of the utmost importance, and we strive to maintain the highest standards of service and upkeep. Please accept our apologies for any inconvenience you may have experienced.We hope to welcome you back. All the best.Customer CareOccidental At Xcaret Destination

Estimada Nadia,Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos saber que la limpieza de su habitación no cumplió con nuestras habituales altas expectativas. La excelencia en el servicio es nuestro compromiso y tomaremos sus observaciones para revisar nuestros procesos actuales.Nos apena que la variedad y sazón de los alimentos en nuestros snack bars y buffet no hayan sido de su total agrado, así como la consistencia en la calidad de nuestras bebidas. Por otro lado, nos complace que haya disfrutado de la calidad de los alimentos en nuestros restaurantes a la carta y del confort de su habitación. Asimismo, destacamos que nuestro equipo de concierge generalmente recibe elogios por su servicio y lamentamos que en esta ocasión no haya sido así.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Dear Christopher, We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Estimado Francisco,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Kevin,Thank you for sharing your experience with us.We regret to hear that our service did not consistently meet your expectations and that our all-inclusive offering, particularly the room service inclusion, fell short of what you anticipated. We strive to provide a comprehensive experience, and we apologize if this aspect was not clear during your booking process. Our aim is to cater to all our guests, including those who choose to join our vacation club, and we are saddened if you felt our services were not balanced in this respect.It is pleasing to note, however, that you found our food and drink to be enjoyable. Our culinary team works diligently to offer a variety of delectable options to please all palates, and we are glad this was a highlight of your stay.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Michael,Thank you very much for this kind review.We regret to hear that our culinary offerings did not fully meet your expectations, though we are pleased that you found them to be satisfactory. At Occidental At Xcaret Destination, we continuously strive to deliver a variety of gastronomic experiences and we are saddened that we did not hit the mark for you on this occasion.However, we are delighted to know that the overall condition of our hotel, the level of service provided, and the amenities in your room contributed positively to your stay. Creating a beautiful, relaxing environment is a cornerstone of what we offer at Occidental At Xcaret Destination, and your recognition of these aspects is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Veronika,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Estimada Alina,Muchas gracias por su lealtad al elegirnos una vez más como su hogar durante sus vacaciones en la Riviera Maya y gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos sinceramente el inconveniente que experimentó con el aire acondicionado de su habitación y el tiempo de respuesta para su solución. Nuestro equipo se esfuerza por brindar un servicio eficiente y lamentamos no haber cumplido con sus expectativas en esta ocasión.Nos alegra saber que, a pesar de este percance, disfrutó de la variedad de nuestra gastronomía, las piscinas rodeadas de vegetación y la cordialidad de nuestro servicio. La satisfacción de nuestros huéspedes es nuestra prioridad y comentarios como los suyos son una fuente valiosa de información.Esperamos tener el placer de recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Dear Antoine,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear guest,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that Moses played a significant role in enhancing your stay and that you appreciated the beauty of our resort. It's also gratifying to know that the cleanliness of your room, the condition of our hotel, and the attentiveness of our service met your expectations and contributed to a memorable visit.Our team works tirelessly to ensure every guest enjoys the exceptional amenities and service we strive to provide, so your kind words affirm our commitment to excellence.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Ernesto,Thank you very much for this kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Estimado Miguel,Su excelente reseña nos alegra el día.Tras leer su amable reseña quedamos con la satisfacción del deber cumplido al saber por sus comentarios que pudo disfrutar de una experiencia agradable en nuestras instalaciones. Nuestro personal ha recibido sus comentarios sobre la atención brindada, tan positivos, y le agradece su amabilidad.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Customer CareOccidental At Xcaret Destination

Estimada Nidia, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos leer que nuestra variedad gastronómica no cumplió con sus expectativas. Siempre nos esforzamos por ofrecer una amplia gama de opciones culinarias y tomaremos en cuenta sus comentarios. En cuanto al servicio de nuestros meseros, nos disculpamos si percibió alguna demora, nuestro objetivo es proporcionar un servicio atento y eficiente en todo momento. Respecto a la experiencia con el personal del bar, sentimos que no haya sido del todo satisfactoria y buscaremos mejorar en este aspecto.Nos complace, sin embargo, que haya encontrado nuestras instalaciones a la altura de sus expectativas y que haya disfrutado de la belleza de nuestro entorno. Trabajamos incansablemente para mantener nuestras instalaciones en las mejores condiciones para el disfrute de nuestros huéspedes.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Estimada Tania,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Estimado Sergio, Su excelente reseña nos alegra el día.Nos complace saber que la limpieza de nuestras habitaciones cumplió con sus expectativas y que la condición general del hotel fue de su agrado. Es un honor recibir comentarios tan positivos sobre el servicio que ofrecemos y nos enorgullece que las comodidades de la habitación hayan contribuido a una estancia relajante y placentera para usted.La naturaleza que rodea a Occidental At Xcaret Destination - All Inclusive es, sin duda, uno de los aspectos más destacados que nos complace haya disfrutado. Nuestros jardines están diseñados para proveer un escape tranquilo y ser un remanso de paz para nuestros huéspedes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Customer CareOccidental At Xcaret Destination

Dear James,Thank you for sharing your experience with us.We regret to hear that our buffet variety and steakhouse did not meet your expectations, and we appreciate your candid feedback. We always strive to provide a wide array of dining options and we will continue to refine our offerings to ensure they meet the diverse tastes of our guests. Additionally, we acknowledge your observations regarding the pool bar staffing and assure you that we are constantly evaluating our service levels to ensure prompt and attentive service across all our facilities.On a brighter note, we are delighted that our staff's dedication to service made a positive impact on your experience. It is gratifying to learn that you enjoyed the Italian dining, as well as the pizza and taco spots. Your commendation of our room cleanliness and overall hotel condition truly means a lot to us. Moreover, we are pleased that the convenience of our proximity to Xcaret Park contributed to the enjoyment of your stay.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Alejandra,We'd like to thank you for this positive feedback about your stay in our hotel.We regret to hear about the inconvenience caused by the scent in some buildings. Please rest assured that we strive to maintain the highest standards of comfort and hygiene at all times.We are thrilled to know that our culinary offerings, particularly the sushi at our oriental restaurant, met your expectations and contributed to a memorable experience. It's also pleasing to hear that our team's dedication to service excellence was evident during your stay and that the family-friendly atmosphere of Occidental At Xcaret Destination - All Inclusive added to the enjoyment of your vacation. Your comments on the room cleanliness reaffirm our commitment to providing pristine accommodations.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Apreciado huésped, Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos complace saber que la limpieza de nuestras habitaciones y el estado del hotel estuvieron a la altura de sus expectativas y contribuyeron a una experiencia memorable. Es un placer para nosotros que haya destacado la calidad del servicio y las comodidades de la habitación.Nos enorgullece que Occidental At Xcaret Destination - All Inclusive haya sido parte de unas vacaciones que usted describió como muy agradables. Nuestro equipo se esfuerza diariamente por ofrecer un servicio excepcional y un entorno impecable, y comentarios como los suyos son una verdadera motivación para seguir trabajando con pasión.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Customer CareOccidental At Xcaret Destination

Dear Fidaa,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Teresa,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that our culinary offerings did not meet your expectations, and the concern regarding the use of gloves by our chefs is certainly something we take seriously. Rest assured, we adhere to strict hygiene standards to ensure the well-being of our guests. Our diverse gastronomy and food safety practices are designed to provide an exceptional dining experience. We are deeply sorry if this was not your impression and will continue to strive for excellence in these areas.We are thrilled to know that you enjoyed the complimentary access to Xcaret Park and the plethora of activities available at the resort, thanks to our advantageous location. It's also gratifying to see your high appreciation for the room cleanliness, the hotel's condition, the service provided by our team, and the amenities available during your stay. Our staff takes great pride in contributing to memorable stays and will be pleased to know their efforts have been recognized.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Anna,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Querida Sra. Rosa, Muchas gracias por la reseña acerca de su experiencia en Occidental At Xcaret Destination - All Inclusive y la inmejorable valoración que ha compartido.Nos complace saber que ha disfrutado de su estancia y que la limpieza de su habitación, el estado del hotel, el servicio brindado y las comodidades de la habitación hayan cumplido con sus expectativas. En Occidental At Xcaret Destination - All Inclusive, nos esforzamos por ofrecer instalaciones excepcionales y un servicio que exceda las necesidades de nuestros huéspedes.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Customer CareOccidental At Xcaret Destination

Dear Estefani,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted that the variety of dining options and the attentive service provided by our team contributed to making your stay memorable. It's gratifying to know that our hard work and dedication to guest satisfaction are appreciated.Furthermore, we are pleased that the condition of our hotel and the amenities in your room have met your expectations, enhancing the overall quality of your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Julio,Thank you very much for this kind review.Your commendations on our competitive pricing and gastronomic offerings fill us with pride, and we are thrilled that the cleanliness of our rooms, the condition of our hotel, and the attentiveness of our service met your expectations. It is also gratifying to know that our room amenities contributed to the pleasure of your stay.We are always striving to provide an unforgettable experience at Occidental At Xcaret Destination - All Inclusive, and it is feedback like yours that reaffirms our commitment to excellence.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination