Search Hotels Near Plaza Lago Real Shopping Center, Mezcales

"Great staff and beach!"

"I didn't like the way the dinner service was carried on the 4 restaurants. We couldn't eat after 8 pm because the limited amount of people. My suggestion is to have a reservation system so people could experience a great dinner other than buffet. We tried 2 restaurants and on the steakhouse the ribeye steak was hard as a sandal."

"The rooms were beautiful. The resort is very clean and the "

"Only great things to say! We stayed for part of our trip of our honeymoon, and wish we could have stayed here longer. We had the king bed, with the swim up pool, and it was awesome. Big bathroom, spacious room, semi private pool/ patio area. The restaurants were awesome, Lia being our favorite! The menus were elevated and the drinks were good! Music at the main pool everyday, without being overwhelming. This isn’t your huge party hotel, but perfect for nice relaxing time, without getting bored! ALL the staff was helpful and always addressed us by name. Eduardo was our “host” & I can’t say enough good things about him. He helped with all reservations & sent daily activities hosted by the resort and made sure we were taken care of. I know they’re a newer hotel, but take the chance and see for yourself! We will absolutely be back!"

"The hotel looks good, and the staff really tried their best. There is a laundry machine, but no detergent pods are provided — they charge $3 for a single pod. It’s an all-inclusive resort, but if you want to order food to your room, they charge an additional 10% service fee on the order, which has never happened to me at any other resort. They are very focused on going green, so there are no water bottles in the rooms , there is a cooler water in each floor, so you can fill water to your water jug The hotel also doesn’t offer quality alcohol at all, even for an extra charge. I upgraded to a beach-view room for an extra $1,000. At first, they placed us on the fourth floor, where the view was barely a beach view because the trees blocked most of it. They later moved us to the fifth floor, which is a little better, but there are still many trees hiding most of the view."

"Estuvimos los días de un narco bloqueo en Puerto Vallarta y necesitamos quedarnos un día más por necesidad y tuvimos que pagarlo y nos hicieron muy poco descuento "

"Did not have enough staff in the buffet area (waiters/waitresses), staff in the outside bar, no personality, no since of urgency, no waiters approached us for drink refills a couple of days. The room that we had divided us via a door and we could hear everything, we Astro be moved and the manager was supposed to give me a resolution this was on the second day that i reported and no one call me, texted me, nothing was done. I will never go there again. Jose Luis (luggage person was very friendly, the hostess as well."

"This is a very nice hotel. Not crowded. The service and food is excellent."

"Did not try breakfast . "