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"Please be prepared for street parking. I could’ve easily rated this hotel with all 5 stars but the parking situation is horrible. If you aren’t driving then this is definitely a great place to stay"

"Great location in FiDi. Easy to get to Brooklyn as well. Staff is always pleasant and helpful. Continue to stay here when visiting NYC. No complaints!"

"AC didn’t work in our room :/ Lobby is loud and restaurant often has long wait so be advised"

"Checked in on a Friday afternoon - first room they gave me had not been cleaned. Went to the front desk and was placed in a different room - no AC, clogged sink, holes in the curtains. Disgusting. Went to the front desk and waited 20+ minutes for a manager, who said they would refund me and I could book somewhere else. It has now been two weeks and I have not received a refund, and they will not answer any emails. DO NOT STAY HERE!"

"loved the shower"

"Able to get a late check out, which really helped me."

"Not a hotel you can check in early to, 3pm MEANS 3pm… which is fine because check out is at 12pm anyways. The room seemed clean but didn’t smell fresh, which I didn’t like. I had to open the window to get some crisp air. Bed was super comfortable. Liked the room control for the blinds and lights. That was convenient. The view was really cool from the 14th floor but even better from the rooftop bar. Friendly staff. Elevator is confusing. To come back downstairs just press L and take the escalator.. you will save yourself the embarrassment. "

"The staff were really helpful. Helping us check in and booking us transport to JFK at the end of our stay. The only thing I would say is it should be made clearer that if you have a king bed with city view there is not all round access to the bed. When you are both over 60, one with a broken hand, it was not easy having to crawl to get out of the bed."

"Outstanding service & facility "