4/10
The property is a bit outdated but the food is really good so value for money is fine. However, the service leaves much to be desired. While some staff were exceptionally friendly, there was a lot of gaps including rude staff, staff members openly arguing with each other in front of guests, etc.
The major issue was on our last day we arranged for a taxi to take us to the airport early on the day of check out as we had an 7am flight. The front desk assured us all was arranged. When we got to the front desk at 530am there was no taxi at all. Furthermore the front desk was completely closed so no one was there to assist.
Given the location of the hotel its not like you could flag down a taxi on the road at that time. Luckily, we had friends at the hotel who was able to gave us a lift to the airport, buy that meant rousing them at 530am. This was totally unacceptable for any resort operating in 2025.
Damie
Lưu trú 4 đêm vào Tháng 6, 2025