Bàn, truy cập Internet không dây miễn phí, bộ trải giường

Nhận xét về Days Inn & Suites by Wyndham Pocahontas

2.5 out of 5
Days Inn & Suites by Wyndham Pocahontas
2805 Highway 67 South, Pocahontas, AR

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 174/497 nhận xét" "
Đánh giá 8 - Tốt. 171/497 nhận xét" "
Đánh giá 6 - Được. 89/497 nhận xét" "
Đánh giá 4 - Kém. 39/497 nhận xét" "
Đánh giá 2 - Tồi. 24/497 nhận xét" "

7,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Andre

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will stay again every time I visit family in Pocahontas.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Andre,We are delighted to hear that you enjoyed your stay with us, and we look forward to welcoming you back on your future visits to Pocahontas! Your feedback is greatly appreciated.

8/10 - Tốt

John, Ririe

Thích: Sạch sẽ, nhân viên & dịch vụ
It was ok. Breakfast was great.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Hello John,We're glad to hear that you enjoyed our breakfast during your stay! Your feedback helps us continue to improve our services. Thank you for taking the time to share your experience with us.

2/10 - Tồi

Rachael

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
At the time of stay the hotel was under construction. The construction was not an issue, the room was nice, the bathroom needed some tlc and the door crack you could see out. We got stuck in the elevator and the lady at the front desk said that happens and she said she will reset it. The breakfast was poor quality and nothing but 2 kinds of cereal and packaged products. The mini fridge was unplugged, we had to plug it in. It was okay for a stay at this time, maybe once construction is complete it might be better but they need to work on the breakfast.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 13/05/2024
Hello Rachael, Thank you for your feedback on your recent stay. We appreciate you acknowledging the room quality and understanding the temporary construction. Your comments on the bathroom, elevator, breakfast selection, and mini fridge will be shared with our team for further review. We hope to have the opportunity to welcome you back once all improvements are complete for a better experience.

4/10 - Kém

David

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello David, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team to enhance our services. Thank you for bringing this to our attention.

8/10 - Tốt

Brandy

Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 21/05/2024
Hello Brandy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 - Tốt

Brandy

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms were clean. There was some construction going on during our stay. No issues
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello Brandy,We are glad to hear that you found our rooms to be clean. We appreciate your understanding regarding the construction work that was taking place during your stay. Your feedback is valuable to us as we strive to improve our guests' experiences in the future.

10/10 - Xuất sắc

Nancy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very comfortable room.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 13/04/2024
Hello Nancy,We are delighted to hear that you found our room to be comfortable during your stay. Your satisfaction is our priority. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 - Xuất sắc

Daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed here the night prior to the 2024 eclipse. The staff was awesome! They went around that morning turning off all the out door lights so folks could get a great view of the eclipse. They let us hang-out in the lobby after check-out. They even brought out a really amazing food/party spread (fruit, cake, cookies, etc) all which they make AT HOME and brought in for guests to enjoy. They were amazing hosts! Would definitely stay again if ever in the area.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 13/04/2024
Hello Daniel,We are delighted to hear that you enjoyed your stay with us! Providing exceptional service and creating memorable experiences for our guests are our top priorities. Thank you for highlighting our staff's efforts to enhance your eclipse viewing experience. We look forward to welcoming you back should your travels bring you to the area again.

8/10 - Tốt

Joaquin

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 11/04/2024
Hello Joaquin, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - Xuất sắc

Jamie

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean an friendly staff
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 28/05/2024
Hello Jamie,We're delighted to hear you enjoyed our clean facilities and friendly team during your stay! Your positive feedback is appreciated and we hope to welcome you back again soon for another great experience.

10/10 - Xuất sắc

Jamie

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 05/04/2024
Hello Jamie,We strive to maintain high cleanliness standards and appreciate your feedback on your recent stay. Your comments help us improve our services for future guests. If you have any further suggestions, please feel free to share them with us.

6/10 - Được

JULIE

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 23/04/2024
Hello JULIE, We appreciate you choosing to stay with us. If you have any feedback you would like to share, please don't hesitate to reach out to us directly. Your satisfaction is important to us.

10/10 - Xuất sắc

sigrun A

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed our stay / great staff 👌😊. Room & hotel were clean. It’s an older hotel but looks like it’s been renovated. Missed having toast with peanut butter & jam. Toaster was there but only for pop tarts 👌😊. All in all a good stay.
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello sigrun A, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and found our staff to be great. We are glad that you appreciated the cleanliness of the room and hotel. Your comments about the renovation are appreciated. We will make note of your feedback regarding the breakfast options. We hope to welcome you back in the future.

8/10 - Tốt

Sergio

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Perfect for 1 night. Is clean… noisy.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Sergio,We appreciate your feedback regarding your recent stay. Our team values cleanliness as a top priority, and we regret any inconvenience caused by noise disturbances. Your comments will be shared with the appropriate departments for review and improvement. Thank you for sharing your experience with us.

8/10 - Tốt

Roger

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 05/04/2024
Hello Roger,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

8/10 - Tốt

Derick

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a pretty good stay overall the phone in room didn't work i wasn't able to ge a wake-up call 🙃 lol
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 22/02/2024
Hello Derick, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with our team for review and improvement purposes. Thank you for bringing this to our attention so we can ensure a better experience for future guests.

6/10 - Được

Jesse

Khách đi công tác
Very poor internet speeds for doing business. My room was clean, but the hotel as whole was not. Breakfast was terrible
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 22/02/2024
Hello Jesse, We regret to hear about your experience and appreciate your feedback. We strive to provide a clean environment and efficient services. Your comments will be shared with the relevant teams for improvement. If you require further assistance or have any additional feedback, please feel free to contact our management team.

10/10 - Xuất sắc

Karen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 20/02/2024
Hello Karen,Your perfect 5 rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - Xuất sắc

Carol

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice place
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 15/02/2024
Hello Carol,Thank you for sharing your kind feedback about your stay with us! We're glad to hear that you had a positive experience and you find our hotel nice. We strive to provide excellent service and a pleasant stay for all our guests. We appreciate your patronage and hope to welcome you back in the future for another enjoyable stay.

8/10 - Tốt

Justin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 14/02/2024
Hello Justin, We appreciate you choosing our hotel for your recent stay. We hope you had an enjoyable experience and found everything to your liking. Should you have any feedback or suggestions, we kindly request you to reach out to us directly so we can address any issues. We value your input and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Mary

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We were exhusted from traveling from Mi. J.J. at front desk was extremely helpful. Room very clean and easy access to room. No long halways to go down to get to room
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 30/01/2024
Hello Mary,Thank you for your review! We're glad to hear that J.J. at the front desk provided excellent assistance and that you found your room to be clean and easily accessible. We strive to ensure our guests have a comfortable experience with us.

6/10 - Được

Michelle

Đi cùng gia đình
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 22/01/2024
Hello Michelle, Thank you for staying with us. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to our hotel directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

8/10 - Tốt

Michael

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 13/01/2024
Hello Michael,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and hope that you had an enjoyable experience with us. If you have any additional feedback that you would like to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - Tốt

Mary

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Mary,Thank you for choosing our hotel for your stay. We're glad to know that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back again soon!

10/10 - Xuất sắc

Vince

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Vince,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the staff was great! room was clean, overall hotel was quiet and we enjoyed our stay!
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 09/01/2024
Hello Lisa,Thank you for taking the time to share your positive feedback about our hotel. We're glad to hear that you had a pleasant and enjoyable stay with us. Our team works hard to provide excellent service, and your kind words are truly appreciated. We hope to welcome you back for another great experience in the future.

6/10 - Được

Dianna

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 04/01/2024
Hello Dianna, We appreciate you taking the time to share your rating with us. If you have any specific feedback or concerns about your stay, please feel free to reach out to our hotel directly. We value your input and would love the opportunity to address any issues you may have had. We hope to have the chance to welcome you back in the future for a more positive experience.

8/10 - Tốt

Keith

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect hotel for what I needed.
Comfortable and mostly quiet. Complementary breakfast needs help but it sufficed. Friendly staff.
Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 02/01/2024
Hello Keith,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel comfortable and enjoyed our friendly staff. We appreciate your comments regarding the complementary breakfast and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 - Xuất sắc

Stella

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 31/12/2023
Hello Stella,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future for another outstanding stay!

10/10 - Xuất sắc

Sidney

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 22/01/2024
Hello Sidney,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a great experience with us. We strive to provide exceptional service and comfort to all our guests. We hope to welcome you back soon!

10/10 - Xuất sắc

Clyde

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 26/12/2023
Hello Clyde,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience during your time at our hotel. We hope to have the pleasure of welcoming you back soon.

8/10 - Tốt

Mario

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like how close to the highway the property is and there was food and gas and plenty of parking. The room was clean but there was a musky damp smell and there were people going in and out at all hours of the night.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 13/12/2023
Hello Mario,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback on our convenient location and available amenities. We apologize for any inconvenience caused by the musky smell in your room and the disturbance caused by other guests. We aim to provide a comfortable and peaceful environment for all our guests and will address these concerns with our team. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 - Xuất sắc

Sandra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Room seems clean enough. Convenient location for me.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 09/12/2023
Hello Sandra,We're glad to hear that you found our rooms clean and our location convenient for your needs. We strive to maintain a high level of cleanliness to ensure a comfortable stay for all our guests. Thank you for your feedback!

8/10 - Tốt

Terry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 07/12/2023
Hello Terry,We appreciate you choosing our hotel for your stay! If you encountered any issues during your visit, we encourage you to reach out to us directly so we can address them promptly. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 - Kém

Greg

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stairwell was filthy, caroenting in hallways was dirty. Funny odor in the room. Breakfast selection was very limited.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 01/12/2023
Hello Greg, Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the stairwell and hallways, and we will address these concerns with our team. We apologize for any inconvenience caused by the odor in your room and understand the impact it had on your stay. Regarding breakfast, we apologize if the selection did not meet your expectations. We value your input and will take it into consideration for future improvements.

10/10 - Xuất sắc

Deborah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was nice. And plenty of places to take my dog outside
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 02/12/2023
Hello Deborah,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room to be nice and that there were ample outdoor areas for your dog. We appreciate your kind words and hope to welcome you back soon for another pleasant stay.

8/10 - Tốt

Kevin

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Friendly service
Lưu trú 4 đêm vào Tháng 11, 2023
Manager trả lời vào 29/11/2023
Hello Kevin,Thank you for your feedback about our friendly service. We are delighted to hear that our staff made your stay enjoyable. We appreciate your kind words and hope to welcoming you back in the future for another pleasant experience.

10/10 - Xuất sắc

Fred

Very nice motel. Clean and comfortable. I liked the new flooring they have. Looked like vinyl planking much better than carpet, You never really know what might be in the carpet. Only negative was there weren’t many rooms available so we had to pay a little higher price than normal.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 23/11/2023
Hello Fred,Thank you for sharing your feedback on your recent stay with us. We are glad to hear that you found our motel clean and comfortable, and that you liked the new flooring. We apologize for any inconvenience caused during your stay due to the limited room availability. We appreciate your understanding and hope to welcome you back in the future for another positive experience.

6/10 - Được

Robert

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 22/11/2023
Hello Robert,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

8/10 - Tốt

Donovan

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 11/11/2023
Hello Donovan,Thank you for sharing your feedback with us. We are sorry to hear about any issues you may have experienced during your stay. We value all guest feedback and will be sure to pass this information on to our management team for review. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 - Xuất sắc

Billie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome service very polite and helpful
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 03/11/2023
Hello Billie,Thank you for your kind feedback on our staff's excellent service. We strive to ensure that our guests feel well taken care of during their stay. We appreciate your kind words and hope to welcome you back soon for another great experience.

10/10 - Xuất sắc

Dewayne

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 12/11/2023
Hello Dewayne,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Tibor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place, clean.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 24/10/2023
Hello Tibor,Thank you for your kind words! We take pride in maintaining a clean and pleasant environment for all of our guests. We hope to welcome you back soon!

8/10 - Tốt

Michael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Felt comfortable and safe
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 21/10/2023
Hello Michael,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 - Tốt

Kristy, Alvin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 21/10/2023
Hello Kristy,Thank you for your positive review! We're glad you enjoyed your stay at our hotel. We hope to welcome you back in the near future.

4/10 - Kém

Chassitie

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Considering this is nearly the only hotel in the town, it's probably doable. When me and my family stayed for 2 nights we had to ask for wash clothes as we had none and towels. There was blood stains which I have a picture of on the sheets, gross. I called prior to request a late check out and offered to pay the additional fees. I was told that I would be put down for 1pm and to not worry about it. I was greeted by a rude housekeeper the morning of checkout at 10:30 asking why I was still there and shortly afterwards received a call from the front desk stating that they do not do that and cannot accommodate what I was told. I quickly packed our things and left. I was not offered an apology of any sort. I feel as if I wasted money on this booking. Also the complimentary breakfast was the poorest I've ever seen. I had the option of 2 cereals and 1 poptart. Absolutely regret spending money at this establishment. Filthy staircases and carpets. Good luck if you choose to stay here.
Manager trả lời vào 13/10/2023
Hello Chassitie ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - Xuất sắc

James

Đi cùng thú cưng, Đi cùng gia đình
Good place between Texas and Chicago. Pet friendly. No problems.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 10/10/2023
Hi James,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

2/10 - Tồi

Margaret

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was black mold in the bathroom. I had a first floor room. There were ants everywhere in the room. I stayed 2 nights. First night I saw a couple ants in the bathroom on the floor. Last night I left 4 pieces of pizza in the box on the desk. This morning the inside, outside of the box and desk were covered by hundreds of ants. I had to turn the shower on to get the ants out of the bathtub before I could shower! I packed up immediately and left. I told the person at checkout about the ants. She said she would leave a message for the manager. Thought perhaps she would reimburse part of the fee but she didn’t offer. You can smell the mold everywhere in the entire building. This place gets 0 stars and I would tell anyone-DO NOT STAY AT THIS HOTEL!!
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 10/10/2023
Hello Margaret ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 - Xuất sắc

Jose and Nereida

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Jose and Nereida,Thank you for your perfect rating! We are thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back in the future.

8/10 - Tốt

Laura

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel. Couldn’t have breakfast because a sports team of young men cleaned out the food. Took a half hour just to be able to get into the breakfast area to get a cup of coffee. But our room was fine. Would stay again.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 03/10/2023
Hi Laura,Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us and we are sorry to hear you did not experience our breakfast services. We are always looking for ways to improve upon the guest experience so thank you for sharing.