"The hotel itself was a 5 star. Great big rooms, comfortable beds, lovely pool with incredible views, a great private beach, two hotel dinner restaurants and some nice local restaurants to walk to for dinner too with a small convenience type store also nearby. The service was more a 3 star. It was a birthday trip and my partner had emailed the concierge at the hotel before the trip who had said via email that they had confirmed several things (a dinner reservation/cake/kayaking etc) when we arrived the reception said the concierge was on holiday and they did not know anything about the birthday things planned, so it appears the concierge did not book these things despite email confirmation from them. My partner had to ask at least 4 times to try and then book them again. It was difficult for something that should have been simple. One day the cleaning service only gave us 1 shower towel for 2 people. Another day the ice cream at the pool bar had all melted so no ice cream available from there. Another occasion the hot items at breakfast were cold (eggs, beans etc) On my birthday I got a nice card and small cake but this still took my partner asking many times. The hotel food and drink is pricey (€6 for a small coke). Every day they started playing music in the breakfast area at 7am before breakfast was even open, the noise woke me up every day and seemed unnecessary.
Overall a really lovely stay and an amazing holiday and area, just not a 5 star service. "
